Telling your provider you're cancelling......

I just love it, first it was Virgin:

~"I would like to cancel please"
~"May we ask why you are cancelling?"
~"Yes, I'm moving to a cheaper contract with higher speeds, speeds that you
don't appear to provide."
~"Oh, we can provide you with a higher speed and can lower monthly payments
now if you want...."
~"Oh, shame you didn't tell me that during the past year I've been paying
full whack!! Take care now bye!!!"

Exactly the same with OneTel yesterday, conversation identical to above.

I asked OneTel twice if they provide a higher speed connection, the answer
was always NO (it's 2Mb max). But when you go to cancel they pull out all
of these packages out of their arse.

I can understand why, but it does make me chuckle, do they not realise it's
too late for that shit!! If they really want to keep customers they need to
be MUCH more pro-active.

Muppets.

Kev