Telewest's Rip-off (Blueyonder)

Hi i just reconnected to Bluyonder cable 750kbits at £25 per month, no gb
cap, free install, free modem, 1 month free, 1 year contract.

I asked Telewest if o could pay the whole year in advance, rather than
monthly and i was told that thats no problem, however it will not be at £25
per month, but £27 per month as we (Telewest) levy a £2 surcharge if you
dont pay by our prefered method (monthly Direct Debit).

I dont mind paying a £2 surcharge per payment, but it does seem a rip-off
for those who prefer to pay a year in advance!

So if i choose to pay it yearly it will cost me a total of £297 =11 x £27
or £275 by monthly Direct Debit!

ASI Industries wrote:
> Hi i just reconnected to Bluyonder cable 750kbits at £25 per month, no gb
> cap, free install, free modem, 1 month free, 1 year contract.
>
> I asked Telewest if o could pay the whole year in advance, rather than
> monthly and i was told that thats no problem, however it will not be at £25
> per month, but £27 per month as we (Telewest) levy a £2 surcharge if you
> dont pay by our prefered method (monthly Direct Debit).
>
> I dont mind paying a £2 surcharge per payment, but it does seem a rip-off
> for those who prefer to pay a year in advance!
>
> So if i choose to pay it yearly it will cost me a total of £297 =11 x £27
> or £275 by monthly Direct Debit!

Are paying that way because you don't want to or can't set up a direct
debit?

On Fri, 19 Nov 2004 05:42:34 GMT, ASI Industries wrote:

> Hi i just reconnected to Bluyonder cable 750kbits at £25 per month, no gb
> cap, free install, free modem, 1 month free, 1 year contract.
>
> I asked Telewest if o could pay the whole year in advance, rather than
> monthly and i was told that thats no problem, however it will not be at £25
> per month, but £27 per month as we (Telewest) levy a £2 surcharge if you
> dont pay by our prefered method (monthly Direct Debit).
>
> I dont mind paying a £2 surcharge per payment, but it does seem a rip-off
> for those who prefer to pay a year in advance!
>
> So if i choose to pay it yearly it will cost me a total of £297 =11 x £27
> or £275 by monthly Direct Debit!

Where's the 'rip-off' in that? You're not paying by Direct Debit so you pay
the monthly fee of £27 x 12. The discount is only for paying by Direct
Debit as they are less expensive to process. Why can't you set-up a Direct
Debit, you get a discount for that. LOL

All those prices are explained on the Blueyonder web site.

Regards

Bill

"phoenix" <(E-Mail Removed)> wrote in message
news:1ns9hg2ooksf1$.(E-Mail Removed)...
> On Fri, 19 Nov 2004 05:42:34 GMT, ASI Industries wrote:
>
>> Hi i just reconnected to Bluyonder cable 750kbits at £25 per month, no gb
>> cap, free install, free modem, 1 month free, 1 year contract.
>>
>> I asked Telewest if o could pay the whole year in advance, rather than
>> monthly and i was told that thats no problem, however it will not be at
>> £25
>> per month, but £27 per month as we (Telewest) levy a £2 surcharge if you
>> dont pay by our prefered method (monthly Direct Debit).
>>
>> I dont mind paying a £2 surcharge per payment, but it does seem a rip-off
>> for those who prefer to pay a year in advance!
>>
>> So if i choose to pay it yearly it will cost me a total of £297 =11 x £27
>> or £275 by monthly Direct Debit!
>
> Where's the 'rip-off' in that? You're not paying by Direct Debit so you
> pay
> the monthly fee of £27 x 12. The discount is only for paying by Direct
> Debit as they are less expensive to process. Why can't you set-up a Direct
> Debit, you get a discount for that. LOL
>
> All those prices are explained on the Blueyonder web site.
>
> Regards
>
> Bill
I think what the OP is trying to say is that paying the extra £2 is OK as he
isn't going to pay by DD, but TW are trying to charge him 12 x £2 = £24,
even though it is only one transaction.

They shouldn't be allowed to charge for 12 transactions even though there
will be only one.

S

On Fri, 19 Nov 2004 10:54:26 -0000, "ABC" <(E-Mail Removed)> wrote:


>I think what the OP is trying to say is that paying the extra £2 is OK as he
>isn't going to pay by DD, but TW are trying to charge him 12 x £2 = £24,
>even though it is only one transaction.
>They shouldn't be allowed to charge for 12 transactions even though there
>will be only one.
Exactly telewest always have been ripoff merchants in the past I have
read tales of people being charged for calls to all four corners of
the world that they have not made etc but they have excelled
themselves with this one .

"ASI Industries" <andrew@(remove-me)asi-industries.freeserve.co.uk> wrote
in message news:1100842954.LK+2Spns+L5xFDEcm5reBg@teranews...
> Hi i just reconnected to Bluyonder cable 750kbits at £25 per month, no gb
> cap, free install, free modem, 1 month free, 1 year contract.
>
> I asked Telewest if o could pay the whole year in advance, rather than
> monthly and i was told that thats no problem, however it will not be at
£25
> per month, but £27 per month as we (Telewest) levy a £2 surcharge if you
> dont pay by our prefered method (monthly Direct Debit).
>
> I dont mind paying a £2 surcharge per payment, but it does seem a rip-off
> for those who prefer to pay a year in advance!
>
> So if i choose to pay it yearly it will cost me a total of £297 =11 x £27
> or £275 by monthly Direct Debit!

No rip off at all, AFAIK telewest have always had that extra charge for non
direct debit customers, all their literature (of which i can guarantee
something comes through the letterbox every month ( ) mentions it,
granted sometimes its in the small print, but it is mentioned, so its
hardly a rip-off

>

On 19 Nov 2004 12:12:20 GMT, (E-Mail Removed) wrote:

>Exactly telewest always have been ripoff merchants in the past I have
>read tales of people being charged for calls to all four corners of
>the world that they have not made etc but they have excelled
>themselves with this one .

When Surf Unlimited was introduced I had it provisioned on both of my
Telewest lines. After a few weeks it was agreed with my lodger that
we'd both dial out using the same phone line, thereby allowing us to
remove the Surf Unlimited service from one of the phone lines. I
wrote to Telewest stating clearly which line I wanted de-provisioned.
They still managed to de-provision the wrong one.

A month later a very frightening bill arrived with calls to the
internet running well into 3 figures. I phoned Telewest and
complained. They apologised, fixed the problem, gave us an arbritrary
amount of money off the bill to cover the incorrect charges and
everyone was happy, particularly me as the money they gave us off the
bill was considerably more than we had run up in internet calls.

You won't catch me calling them a rip off :-)

On Fri, 19 Nov 2004 12:58:25 -0000, "Dave" <(E-Mail Removed)>
wrote:
>No rip off at all, AFAIK telewest have always had that extra charge for non
>direct debit customers, all their literature (of which i can guarantee
>something comes through the letterbox every month ( ) mentions it,
>granted sometimes its in the small print, but it is mentioned, so its
>hardly a rip-off
Course its a rip off when they are wanting to charge the guy 24.00 for
ONE payment and yes it is in the T&C's but that is when you pay
monthly ie 2.00 pr month none direct debit charge but they cannot
charge him 24.00 when he is only making one yearly payment .
If that isn't a bloody rip off I do not know what is !!!!! .

On 19 Nov 2004 16:06:26 GMT, (E-Mail Removed) wrote:

> On Fri, 19 Nov 2004 12:58:25 -0000, "Dave" <(E-Mail Removed)>
> wrote:
>>No rip off at all, AFAIK telewest have always had that extra charge for non
>>direct debit customers, all their literature (of which i can guarantee
>>something comes through the letterbox every month ( ) mentions it,
>>granted sometimes its in the small print, but it is mentioned, so its
>>hardly a rip-off
> Course its a rip off when they are wanting to charge the guy 24.00 for
> ONE payment and yes it is in the T&C's but that is when you pay
> monthly ie 2.00 pr month none direct debit charge but they cannot
> charge him 24.00 when he is only making one yearly payment .
> If that isn't a bloody rip off I do not know what is !!!!! .

Have you never been involved in any kind of business at all?

A normal payment is automated and typed in by a minimum wage bod on the
desk, a non regular method has to be dealt with by someone who knows what
they are doing, and needs a manual transaction. Of course there will be an
extra cost for this, its only common sense.

Steve

"Steve Peake" <(E-Mail Removed)> wrote in message
news:1a3f7kiidrw8x$.(E-Mail Removed).. .
> On 19 Nov 2004 16:06:26 GMT, (E-Mail Removed) wrote:
>
>> On Fri, 19 Nov 2004 12:58:25 -0000, "Dave" <(E-Mail Removed)>
>> wrote:
>>>No rip off at all, AFAIK telewest have always had that extra charge for
>>>non
>>>direct debit customers, all their literature (of which i can guarantee
>>>something comes through the letterbox every month ( ) mentions it,
>>>granted sometimes its in the small print, but it is mentioned, so its
>>>hardly a rip-off
>> Course its a rip off when they are wanting to charge the guy 24.00 for
>> ONE payment and yes it is in the T&C's but that is when you pay
>> monthly ie 2.00 pr month none direct debit charge but they cannot
>> charge him 24.00 when he is only making one yearly payment .
>> If that isn't a bloody rip off I do not know what is !!!!! .
>
> Have you never been involved in any kind of business at all?
>
> A normal payment is automated and typed in by a minimum wage bod on the
> desk, a non regular method has to be dealt with by someone who knows what
> they are doing, and needs a manual transaction. Of course there will be
> an
> extra cost for this, its only common sense.
>
> Steve

We all know that businessess will charge for a manual transaction, but you
are missing the point. The question is:

Why are they going to charge for 12 transactions when all they have to do is
one? The OP is willing to pay for a years worth of BB in one go, which
should only have one transaction. TW are trying to charge the OP for 12
seperate transactions.

S