Telewest support (pause for laughter)

If anyone figures out a way to talk to UK based Telewest support staff who
understand anything about e-mail and why Telewest's e-mail servers don't
deliver e-mail, please let me know.

I've been trying to help a friend solve their problems (no e-mails reach
them) for 2 weeks now. I've been writing e-mail software for over 15 years
and I can categorically state the problem is not her PC but all I get from
the support staff is "it's your firewall/Outlook Express/Computer" and other
such crud. this despite having patiently worked through their "standard how
to help a customer" list and also pointed out that even their webmail
interface fails to show the e-mail. Oh, did I mention that I have various
delivery reports from other systems showing Telewest servers accepting the
e-mails?

My favourite was "if someone sends you an e-mail to your Telewest account,
and copies your work account, then your employers computers will block it
from reaching your Telewest account". Anyone who understands anything about
e-mail protocols will now have a wry smile on their face and the urge to
"adjust" tech-support with a baseball bat ;-).

Thanks for any suggestions,
Paul DS.

On Thu, 19 Oct 2006 08:49:46 +0100, "Paul D.Smith"
<(E-Mail Removed)> wrote:

>If anyone figures out a way to talk to UK based Telewest support staff who
>understand anything about e-mail and why Telewest's e-mail servers don't
>deliver e-mail, please let me know.

Paul

If you want to e-mail me some details (Reply-To: is valid) I can try
to help out.

Thanks



Alex

--
Alex Brown
Senior Internet Product Manager
Internet Products, ntl Telewest

On Thu, 19 Oct 2006 08:49:46 +0100, "Paul D.Smith" <(E-Mail Removed)>
wrote:

>If anyone figures out a way to talk to UK based Telewest support staff who
>understand anything about e-mail

Have you asked in blueyonder.support.mail?
I think you would get more focussed help there than in this broader group.

Geo

"Geo" <hy1k-(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Thu, 19 Oct 2006 08:49:46 +0100, "Paul D.Smith"
> <(E-Mail Removed)>
> wrote:
>
>>If anyone figures out a way to talk to UK based Telewest support staff who
>>understand anything about e-mail
>
> Have you asked in blueyonder.support.mail?
> I think you would get more focussed help there than in this broader group.
>
> Geo

Thanks for the tip. I'll check that out.

Paul DS.

Sorry to ask a newbie question, but where do I find the
blueyonder.support.mail NG? Can it only be accessed from a Blueyonder
account? Not quite as stupid as it sounds as I don't use Blueyonder but I
am helping someone who does so its more tricky if I have to be at there
house in order to do some digging and talk to the support people.

Aside: Someone from Blueyonder contacted me and there seems to be some
progress. I just want to know what to do next time ;-).

Cheers,
Paul DS.

On Fri, 20 Oct 2006 13:02:10 +0100, "Paul D.Smith" <(E-Mail Removed)>
wrote:

>Sorry to ask a newbie question, but where do I find the
>blueyonder.support.mail NG? Can it only be accessed from a Blueyonder
>account? Not quite as stupid as it sounds as I don't use Blueyonder but I
>am helping someone who does so its more tricky if I have to be at there
>house in order to do some digging and talk to the support people.
>
>Aside: Someone from Blueyonder contacted me and there seems to be some
>progress. I just want to know what to do next time ;-).

Ah sorry - I missed that you were not a BY customer. Yes the BY newsgroups only
exist on their news server(s) but the quality of assistance is (usually) better
than I have seen reported by people using the telephone route.
But AB should get your problem sorted in double-quick time...


Geo

On Fri, 20 Oct 2006 15:47:48 GMT, Geo <hy1k-(E-Mail Removed)>
wrote:

>
>Ah sorry - I missed that you were not a BY customer. Yes the BY newsgroups only
>exist on their news server(s)

Actually that reminds me that I do need to have a conversation about
cross-populating the NTL and Virgin.Net ones also so that all can
start knowing each other and getting help.



Alex

--

Alex Brown
Senior Product Manager, Product Experience
Communication Services, ntl Telewest

In news:(E-Mail Removed),
Alex Brown <(E-Mail Removed)> opined loudly:
> On Fri, 20 Oct 2006 15:47:48 GMT, Geo <hy1k-(E-Mail Removed)>
> wrote:
>
>>
>> Ah sorry - I missed that you were not a BY customer. Yes the BY
>> newsgroups only exist on their news server(s)
>
> Actually that reminds me that I do need to have a conversation about
> cross-populating the NTL and Virgin.Net ones also so that all can
> start knowing each other and getting help.
>
>
>
> Alex

NThell newbies in the BY groups !
Euuuchhh
:-(
--

Yddap

On Fri, 20 Oct 2006 17:27:58 GMT, "Yddap" <(E-Mail Removed)>
wrote:

>In news:(E-Mail Removed),
>Alex Brown <(E-Mail Removed)> opined loudly:
>> On Fri, 20 Oct 2006 15:47:48 GMT, Geo <hy1k-(E-Mail Removed)>
>> wrote:
>>
>>>
>>> Ah sorry - I missed that you were not a BY customer. Yes the BY
>>> newsgroups only exist on their news server(s)
>>
>> Actually that reminds me that I do need to have a conversation about
>> cross-populating the NTL and Virgin.Net ones also so that all can
>> start knowing each other and getting help.
>>
>>
>>
>> Alex
>
>NThell newbies in the BY groups !

And YouBlunder newbies in the NThell groups as well

<ptoooh>

BJ

ps - and as for the Virgins, should we open up for them - or should it
be the other way round?

Just a thought.

>Euuuchhh
>:-(

"Alex Brown" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Fri, 20 Oct 2006 15:47:48 GMT, Geo <hy1k-(E-Mail Removed)>
> wrote:
>
>>
>>Ah sorry - I missed that you were not a BY customer. Yes the BY
>>newsgroups only
>>exist on their news server(s)
>
> Actually that reminds me that I do need to have a conversation about
> cross-populating the NTL and Virgin.Net ones also so that all can
> start knowing each other and getting help.

Standards have dropped in the BY groups.
Used to be a nice family goup.
Even Nigel Bourne swears in there now.
It must be bad.