Telewest Router upgrade problem

It's a long one but here goes.

My uncle has Blueyonder broadband. It was supplied with a Netgear MR814v2TW
wireless router. All has been working fine. The problem is I stupidly said
we'd add a wireless print server so he can print from his laptop anywhere in
the house. When I came to add this device, I found it didn't work. On
checking on the internet for advice I found out that the Netgear MR814v2TW
wireless router has been "hacked" by Telewest so it only supports one device
at a time. On further reading on the net, the advice seemed to be replacing
the Netgear unit with a new wireless router. So I purchased a D-Link DI-624
and plugged it in, in place of the Netgear.

The problem is that the D-Link unit doesn't "see" the WAN connection. The
laptop sees the router and can access the setup page etc. Some of the things
I've tried are, to make the new router appear to have the same MAC address
as the old router, to set the DNS ip addresses, I've connected the old
router's LAN output to the new routers WAN input. But I've now run out of
ideas.

Please help.

If any further information would help solve the problem, please ask.

--
Nigel Page

CompTIA A+ Certified Professional

Microsoft Certified Professional (70-270)

Nigel wrote:
> It's a long one but here goes.
>
> My uncle has Blueyonder broadband.

He has my deepest sympathy.

Thanks I'll pass the message on, but that's not very helpful.

"Silk" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Nigel wrote:
>> It's a long one but here goes.
>>
>> My uncle has Blueyonder broadband.
>
> He has my deepest sympathy.

"Nigel" <(E-Mail Removed)> wrote in message
news:dti76o$drc$(E-Mail Removed)...
> It's a long one but here goes.
>
> The problem is that the D-Link unit doesn't "see" the WAN connection. The
> laptop sees the router and can access the setup page etc. Some of the
> things I've tried are, to make the new router appear to have the same MAC
> address as the old router, to set the DNS ip addresses, I've connected the
> old router's LAN output to the new routers WAN input. But I've now run out
> of ideas.
>
All you *should* need to do is:

Turn off router & cable modem / Set Top Box
Turn on CM/STB, wait for the unit to "settle"
Turn on the router.

The power-cycle of the CM/STB is important to flush its memory of MAC
addresses.

"phantom" <(E-Mail Removed)> wrote in message
news:MWfLf.25118$(E-Mail Removed). uk...

> The power-cycle of the CM/STB is important to flush its memory of MAC
> addresses.
>
>

I would add that you have to pull the mains plug.. the switch on many cable
modems doesn't turn them off.

Thus spaketh Silk:
> Nigel wrote:
>> It's a long one but here goes.
>>
>> My uncle has Blueyonder broadband.
>
> He has my deepest sympathy.


Don't know why, Blueyonder is a very good service, it's just TW TV and phone
that is crap.


--
For £5 when referred to easyMobile contact me via
www.southeastbirmingham.co.uk

{{{{{Welcome}}}}} wrote:

> Don't know why, Blueyonder is a very good service, it's just TW TV and phone
> that is crap.

The whole lot would probably be ok if they had right people running it.

I would like to thank Phantom & Dennis@home for there help solving this
problem.

I did as was suggested, unplugging the Set Top Box, and plugging everything
back in again, and now it all works!

Thanks again,
Regards
Nigel.


"dennis@home" <(E-Mail Removed)> wrote in message
news:5oiLf.25187$(E-Mail Removed). uk...
>
> "phantom" <(E-Mail Removed)> wrote in message
> news:MWfLf.25118$(E-Mail Removed). uk...
>
>> The power-cycle of the CM/STB is important to flush its memory of MAC
>> addresses.
>>
>>
>
> I would add that you have to pull the mains plug.. the switch on many
> cable modems doesn't turn them off.
>