Telewest + MSI Residential Gateway

Anyone have an MSI residential gateway working with Telewest ?

I have an MSI Wireless Residential Gateway (Model RG54GS) which has a
WAN port, four LAN ports, and a wireless access point.

I connect the cable modem by ethernet cable from the modem to the WAN
port, and another ethernet cable from one of the LAN ports to the
Ethernet card in my desktop PC.

I have registered the MAC addresses of the cable modem, the LAN card
in the desktop PC, and the gateway with the Telewest Selfcare pages,
and used the configuration utility built into the gateway.

However I can get no internet access at all using this configuration.
If I take the gateway out, reconnect the cable modem directly to the
ethernet card in the PC, and reboot, my internet access comes back.

I also have a BENQ wireless USB stick which I use with a laptop and
the laptop can see the presence of the desktop (but no internet
access), so at least some functions of the gateway are working OK.

Any help will be gratefully appreciated.

Thanks

Kevin

> I have registered the MAC addresses of the cable modem, the LAN card
> in the desktop PC, and the gateway with the Telewest Selfcare pages,
> and used the configuration utility built into the gateway.

How long is it since you registered the MAC address of the gateway ?
(from experience it may take up to 24 hours to work)

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> I have registered the MAC addresses of the cable modem, the LAN card
> in the desktop PC, and the gateway with the Telewest Selfcare pages,
> and used the configuration utility built into the gateway.
>
> However I can get no internet access at all using this configuration.
> If I take the gateway out, reconnect the cable modem directly to the
> ethernet card in the PC, and reboot, my internet access comes back.

Telewest will have an IP allocated to the card in your PC and therefore will
not give a correct IP address to your gateway. You'll need to release the IP
your PC is using first (Win 200/XP open a command prompt and type: ipconfig
/release - or wait 24hours, without the PC connected, for the allocation to
expire)



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"phantom" <(E-Mail Removed)> wrote in message news:<F4F0c.5767$(E-Mail Removed)>...
> > I have registered the MAC addresses of the cable modem, the LAN card
> > in the desktop PC, and the gateway with the Telewest Selfcare pages,
> > and used the configuration utility built into the gateway.
> >
> > However I can get no internet access at all using this configuration.
> > If I take the gateway out, reconnect the cable modem directly to the
> > ethernet card in the PC, and reboot, my internet access comes back.
>
> Telewest will have an IP allocated to the card in your PC and therefore will
> not give a correct IP address to your gateway. You'll need to release the IP
> your PC is using first (Win 200/XP open a command prompt and type: ipconfig
> /release - or wait 24hours, without the PC connected, for the allocation to
> expire)
>
Yes, thanks I have been through that step

Kevin

Colin Wilson <(E-Mail Removed)> wrote in message news:<(E-Mail Removed) et>...
> > I have registered the MAC addresses of the cable modem, the LAN card
> > in the desktop PC, and the gateway with the Telewest Selfcare pages,
> > and used the configuration utility built into the gateway.
>
> How long is it since you registered the MAC address of the gateway ?
> (from experience it may take up to 24 hours to work)

Several weeks now - this problem cropped up a while ago

Kevin

On 2 Mar 2004 11:18:57 -0800, Kevin wrote:

> "phantom" <(E-Mail Removed)> wrote in message news:<F4F0c.5767$(E-Mail Removed)>...
>>> I have registered the MAC addresses of the cable modem, the LAN card
>>> in the desktop PC, and the gateway with the Telewest Selfcare pages,
>>> and used the configuration utility built into the gateway.
>>>
>>> However I can get no internet access at all using this configuration.
>>> If I take the gateway out, reconnect the cable modem directly to the
>>> ethernet card in the PC, and reboot, my internet access comes back.
>>
>> Telewest will have an IP allocated to the card in your PC and therefore will
>> not give a correct IP address to your gateway. You'll need to release the IP
>> your PC is using first (Win 200/XP open a command prompt and type: ipconfig
>> /release - or wait 24hours, without the PC connected, for the allocation to
>> expire)
>>
> Yes, thanks I have been through that step
>
> Kevin

Are you absolutely 100% certain that you've registered the WAN MAC address
via selfcare and that it's correct? If you have are there any lights on the
router to indicate if there's a WAN connection?

Regards

Bill

> Several weeks now - this problem cropped up a while ago

Hmm wonder if Alex is around (he`s a helpful chap from Telewest who lurks
here - been good enough to help me out with a couple of queries i`ve had
for other people)

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On Tue, 2 Mar 2004 21:47:52 -0000, Colin Wilson <(E-Mail Removed)>
wrote:

>> Several weeks now - this problem cropped up a while ago
>
>Hmm wonder if Alex is around (he`s a helpful chap from Telewest who lurks
>here - been good enough to help me out with a couple of queries i`ve had
>for other people)

I am, morning Colin :-)

I must admit, from reading the thread that Bill's advice is pretty
sound ... the best advice I could give would be to post the query in
blueyonder.users.self-help.networking ... this really isn't my area of
expertise.

I do work with another Alex though who knows quite a lot about this
stuff, I'll see if I can find him today ... drop me an e-mail with a
valid e-mail address and a summary of the issue [yeah, I'm being lazy
] again and I'll forward on.

HTH



Alex


--

Alex Brown
Internet Consultant
Application Services, Telewest Broadband

On Tue, 2 Mar 2004 21:47:52 -0000, Colin Wilson <(E-Mail Removed)>
wrote:

>> Several weeks now - this problem cropped up a while ago
>
>Hmm wonder if Alex is around (he`s a helpful chap from Telewest who lurks
>here - been good enough to help me out with a couple of queries i`ve had
>for other people)

Or, as you weren't the original poster [I really should have read the
whole thread!!], I'll pass on the post myself :-)

Cheers



Alex


--

Alex Brown
Internet Consultant
Application Services, Telewest Broadband

> >Hmm wonder if Alex is around (he`s a helpful chap from Telewest who lurks
> >here - been good enough to help me out with a couple of queries i`ve had
> >for other people)
> Or, as you weren't the original poster [I really should have read the
> whole thread!!], I'll pass on the post myself :-)

LOL - cheers - you`re almost making me consider taking up Telewest again

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