Telewest Corporate Information

I've had a billing issue in excess of £100 that I've tried to sort out
through telephone customer service reps for well over six months, to
no avail.

I've writting a pretty poignant letter that I'd like to send to
Telewest's corporate headquarters. Either an official complaints
department or to someone more important if need be.

Does anyone have a contact name and mailing address for me? Email
addresses could also be useful.

Thanks.

Evan Dando

Evan Joanette wrote:
> I've had a billing issue in excess of £100 that I've tried to sort out
> through telephone customer service reps for well over six months, to
> no avail.
>
> I've writting a pretty poignant letter that I'd like to send to
> Telewest's corporate headquarters. Either an official complaints
> department or to someone more important if need be.
>
> Does anyone have a contact name and mailing address for me? Email
> addresses could also be useful.
>
> Thanks.
>
> Evan Dando

There's a free search (7.00am to midnight) available on the Companies
House website to check registered offices of plcs and ltd companies.

There are a LOT of Telewest Communications (Something) Ltd names there,
I'd suggest you check your bill or other correspondence to get the exact
company name and then have a look by going to
http://www.companieshouse.gov.uk/ and clicking on "WEBCHECK"

Most of them share the same registered office though, eg:

TELEWEST COMMUNICATIONS (INTERNET) LIMITED
EXPORT HOUSE
CAWSEY WAY
WOKING
SURREY GU21 6QX
Company No. 03141035

HTH

"Evan Joanette" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om
> I've had a billing issue in excess of £100 that I've tried to sort out
> through telephone customer service reps for well over six months, to
> no avail.
>
> I've writting a pretty poignant letter that I'd like to send to
> Telewest's corporate headquarters. Either an official complaints
> department or to someone more important if need be.
>
> Does anyone have a contact name and mailing address for me? Email
> addresses could also be useful.

For the best chance of success just follow the method laid out from the
bottom of Page 7 of http://www.telewest.co.uk/documents/codeofpractice.pdf
for contacting Telewest

If its not resolved, then file a claim with CISAS
(http://www.arbitrators.org/cisas/index.asp)

Regards
Sunil

In article <(E-Mail Removed) >,
(E-Mail Removed) (Evan Joanette) wrote:

> Does anyone have a contact name and mailing address for me? Email
> addresses could also be useful.

Telewest Global Inc.
Export House
Cawsey Way
Woking
GU21 6QX

You could mark it for the attention of Cob Stenham, but he'll never see
it.

--
Paul Cummins - Always a NetHead
Wasting Bandwidth since 1981

On 19 Nov 2004 11:18:38 -0800, (E-Mail Removed) (Evan Joanette)
wrote:

>I've had a billing issue in excess of £100 that I've tried to sort out
>through telephone customer service reps for well over six months, to
>no avail.
Now I wonder why this does not surprise me I hope they haven't got
their hands on your money yet Evan but if you have paid by DD your
bank is obligated to get the cash back for you under the DD guarantee
scheme .

On 19 Nov 2004 11:18:38 -0800, (E-Mail Removed) (Evan Joanette)
wrote:

>I've had a billing issue in excess of £100 that I've tried to sort out
>through telephone customer service reps for well over six months, to
>no avail.
>
>I've writting a pretty poignant letter that I'd like to send to
>Telewest's corporate headquarters. Either an official complaints
>department or to someone more important if need be.

Hi Evan

If you want to e-mail me full details (e-mail address in From: field
is valid), I can raise it with the relevant department for you.

Cheers



Alex


--
Alex Brown
blueyonder Product Manager
Consumer Service Excellence, Telewest Broadband

"Paul Cummins" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In article <(E-Mail Removed) >,
> (E-Mail Removed) (Evan Joanette) wrote:
>
> > Does anyone have a contact name and mailing address for me? Email
> > addresses could also be useful.
>
> Telewest Global Inc.
> Export House
> Cawsey Way
> Woking
> GU21 6QX
>
> You could mark it for the attention of Cob Stenham, but he'll never see
> it.

Good reason for him not seeing it .... Cob doesn't work out of Export House
!

In article <(E-Mail Removed)>, (E-Mail Removed) (Gizmo)
wrote:

> Good reason for him not seeing it .... Cob doesn't work out of Export
> House

Makes no odds, He's chairman of the board, and the board's address for
service is Export House. He should be made aware of it.

--
Paul Cummins - Always a NetHead
Wasting Bandwidth since 1981

"Paul Cummins" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In article <(E-Mail Removed)>, (E-Mail Removed) (Gizmo)
> wrote:
>
> > Good reason for him not seeing it .... Cob doesn't work out of Export
> > House
>
> Makes no odds, He's chairman of the board, and the board's address for
> service is Export House. He should be made aware of it.

Well if you ever find out what he does for Telewest, there's a whole load of
employees who'd love to know.
Taking stonking big bonuses doesn't count btw /

Dont forget to also take your grievance up with OfCom www.ofcom.org.uk they
were great when I had billing issue with Tiscali/NTLhome/Cable&Wireless. The
mere mention that you were taking it up with Ofcom was enough to get them
off their behinds.

Tony P


"Evan Joanette" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> I've had a billing issue in excess of £100 that I've tried to sort out
> through telephone customer service reps for well over six months, to
> no avail.
>
> I've writting a pretty poignant letter that I'd like to send to
> Telewest's corporate headquarters. Either an official complaints
> department or to someone more important if need be.
>
> Does anyone have a contact name and mailing address for me? Email
> addresses could also be useful.
>
> Thanks.
>
> Evan Dando