Telewest cable modem prob

My parents' Telewest cable modem keeps losing sync - does anyone know if
these modems have some sort of ID built in that might prevent me from
swapping it out for my sisters' cable modem for a day or two ?

I haven`t witnessed the problem myself, but at least swapping them over
in this manner will help identify if its a hardware problem with one of
the modems so we can tackle the problem appropriately.

TIA

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"Colin Wilson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
>
> My parents' Telewest cable modem keeps losing sync - does anyone know if
> these modems have some sort of ID built in that might prevent me from
> swapping it out for my sisters' cable modem for a day or two ?

Possibly someone has "Cloned" your parents modem Mac address, this is where
someone buys a modem, scans the area for "Mac" addresses and uses the same
"Mac" address from the same area hence kicking off the proper modem.

Are they on a highspeed connection?

On Mon, 19 Apr 2004 20:17:30 +0100, Colin Wilson wrote:

> My parents' Telewest cable modem keeps losing sync - does anyone know if
> these modems have some sort of ID built in that might prevent me from
> swapping it out for my sisters' cable modem for a day or two ?
>
> I haven`t witnessed the problem myself, but at least swapping them over
> in this manner will help identify if its a hardware problem with one of
> the modems so we can tackle the problem appropriately.
>
> TIA

Why don't you post in the BY newsgroups and get tech support to have a look
at the problem, you should also post the logs from the CM.

Regards

Bill

> Possibly someone has "Cloned" your parents modem Mac address, this is where
> someone buys a modem, scans the area for "Mac" addresses and uses the same
> "Mac" address from the same area hence kicking off the proper modem.

I didn`t realise it was possible to grab a mac address remotely - and the
PC its connected to is pretty tightly locked down (I built it myself)
with firewall / spybot scanned regularly etc.

> Are they on a highspeed connection?

Yes

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> Why don't you post in the BY newsgroups and get tech support to have a look
> at the problem, you should also post the logs from the CM.

I`m not on BY myself, although I could post from within their network if
I pay either of `em a visit...

Time is not something we have a lot of at the moment though due to an
accident to a member of the family last week (probably now paralysed)

How do I go about getting the CM logs ?

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"Colin Wilson" <(E-Mail Removed)> wrote in message
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> PC its connected to is pretty tightly locked down (I built it myself)
> with firewall / spybot scanned regularly etc.
>

The modem isn`t protected though, thats what the trouble is :0(
No matter what security you have on your PC the modem is at the for-front of
it.

If they are on 1 meg + speeds I reckon that could be the problem

On Mon, 19 Apr 2004 20:17:30 +0100, Colin Wilson wrote:

>
> My parents' Telewest cable modem keeps losing sync - does anyone know if
> these modems have some sort of ID built in that might prevent me from
> swapping it out for my sisters' cable modem for a day or two ?
>
> I haven`t witnessed the problem myself, but at least swapping them over
> in this manner will help identify if its a hardware problem with one of
> the modems so we can tackle the problem appropriately.
>
> TIA

My friend had the same problem with his Telewest cable modem before,
turned out, the cable to modem connector needs tighten up.

> My friend had the same problem with his Telewest cable modem before,
> turned out, the cable to modem connector needs tighten up.

OK cheers... i`ll check all the obvious* when things quieten down, but
failing that, does anyone know if the modems can be swapped out to rule
them out of the equation ?

*i`ve also know someone who had a faulty PSU for his cable modem which
made it drop constantly rather than intermittently

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On Mon, 19 Apr 2004 23:09:17 +0100, Colin Wilson <(E-Mail Removed)>
wrote:

>> My friend had the same problem with his Telewest cable modem before,
>> turned out, the cable to modem connector needs tighten up.
>
>OK cheers... i`ll check all the obvious* when things quieten down, but
>failing that, does anyone know if the modems can be swapped out to rule
>them out of the equation ?

The Cable Modem MAC is tied to a particular user's account for
authentication and network security purposes.

You'll need to contact the technical support team to help out. You
can post to our support groups via news-text.blueyonder.co.uk offnet
if you have a correct BY username and password combination to
authenticate off net [that may help].

Cheers




Alex


--

Alex Brown
Technical Manager, blueyonder Internet Team
Consumer Division, Telewest Broadband

On Mon, 19 Apr 2004 21:47:07 +0100, Colin Wilson wrote:

>> Why don't you post in the BY newsgroups and get tech support to have a look
>> at the problem, you should also post the logs from the CM.
>
> I`m not on BY myself, although I could post from within their network if
> I pay either of `em a visit...
>
> Time is not something we have a lot of at the moment though due to an
> accident to a member of the family last week (probably now paralysed)
>
> How do I go about getting the CM logs ?

Most of the modems BY use have their logs at http://192.168.100.1 - I
*think* the Webstar modem doesn't have that and you may need to try
something else. Do post on the BY forums as tech support will be able to
give you some help.

Regards

Bill