Telewest Bill Foul Up

Folks,

I signed up for Talk Anywhere 200 hoping to have a nice flat rate bill
every month( £20). We seem to use just the right amount of minutes
with some carrying over to next month each time.

Last month, my bill stated we used 345 out of 365 possible minutes, yet
almost £5 extra on top was charged for calls over the limit. How can
I have 20 minutes to carry over, and still be over the limit?

I called customer service. The very (un)helpful lady said my statement
was wrong. But it's my statement!!! Why bother having one if they're
bollocks. I now have very little idea how I need to ration my calls.
All very silly.

Anyone had a similar bill?

"Evan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ps.com...
Folks,

I signed up for Talk Anywhere 200 hoping to have a nice flat rate bill
every month( £20). We seem to use just the right amount of minutes
with some carrying over to next month each time.

Last month, my bill stated we used 345 out of 365 possible minutes, yet
almost £5 extra on top was charged for calls over the limit. How can
I have 20 minutes to carry over, and still be over the limit?

I called customer service. The very (un)helpful lady said my statement
was wrong. But it's my statement!!! Why bother having one if they're
bollocks. I now have very little idea how I need to ration my calls.
All very silly.

So you asked her how they were going to correct it ?

And she said ?

Joe Lee

Joe Lee wrote:

> So you asked her how they were going to correct it ?
My statement was wrong

> And she said ?
My statement was wrong

> Joe Lee
My statement was wrong


When it's not midnite and I'm trying to watch the Crying Game on
FilmFour, I'll have another go with another rep.

Just thought maybe I'd overlooked someone about the talkAnywhere plan
and carryover minutes didn't always prevent me from going over the talk
limit.

In news:(E-Mail Removed) ps.com,
Evan <(E-Mail Removed)> opined loudly:
> Folks,
>
> I signed up for Talk Anywhere 200 hoping to have a nice flat rate bill
> every month( £20). We seem to use just the right amount of minutes
> with some carrying over to next month each time.
>
> Last month, my bill stated we used 345 out of 365 possible minutes,
> yet almost £5 extra on top was charged for calls over the limit. How
> can I have 20 minutes to carry over, and still be over the limit?
>
> I called customer service. The very (un)helpful lady said my
> statement was wrong. But it's my statement!!! Why bother having one
> if they're bollocks. I now have very little idea how I need to
> ration my calls. All very silly.
>
> Anyone had a similar bill?

Not yet waiting for my first under the new system with interest
--

Yddap

Thus spaketh Evan:
> Folks,
>
> I signed up for Talk Anywhere 200 hoping to have a nice flat rate bill
> every month( £20). We seem to use just the right amount of minutes
> with some carrying over to next month each time.
>
> Last month, my bill stated we used 345 out of 365 possible minutes,
> yet almost £5 extra on top was charged for calls over the limit. How
> can I have 20 minutes to carry over, and still be over the limit?
>
> I called customer service. The very (un)helpful lady said my
> statement was wrong. But it's my statement!!! Why bother having one
> if they're bollocks. I now have very little idea how I need to
> ration my calls. All very silly.
>
> Anyone had a similar bill?

Surprised there are still people using the rip-off Telewest phone
system, for around 5 years they have been one of the most exspensive
providers, even dearer than BT.

Surely you'd be better off with BT for £11/month get caller display for
free, then for NO monthly fee automatically route calls (CPS) via Primus
Saver 2, and get evening and weekend calls for free, then for your
daytime calls use 1899 and pay just 3p for the entire duration of the
call.

This means if you make no daytime calls, then all you pay is £11 per
month, if you make 100 daytime calls during the month, you pay £3 on top
of the line rental.

International and mobile calls can go via 18185 2p/min weekends and
5p/min weekdays to UK mobiles, international calls from 0.5p.

I use Telewest for broadband 4Mbit and get free starter TV (paying
£19.99) for this, I no longer need a landline, as I use VoIP (£1.80 per
month (no actual line rental) and I get 300 mins per week to
UK/USA/Canada/Aus and several European countries, the £1.80 can be use
don chargeable calls and is not lost on the free calls, as it's voip you
get as standard, caller display, call waiting, call divert, 3 way
calling, call divert, call transfer and others), so dumped the BT
landline over 1 year ago, 5+ years ago we dumped cable landline when
they became dearer than BT.


--
DVD rental: www.southeastbirmingham.co.uk/dvd
PAYG Mobile Offers: www.southeastbirmingham.co.uk/payg
Items for sale: www.dodgy-dealer.co.uk

Evan wrote:

> Just thought maybe I'd overlooked someone about the talkAnywhere plan
> and carryover minutes didn't always prevent me from going over the talk
> limit.

You didn't overlook anything - as you were told your statement was
wrong. Accept that and send a copy to Ofcom. They have a department
which measures the accuracy of telco billing and they always like to
hear when a telco admits a statement is wrong - because if it is the
chances are thousands of other are too.

> I called customer service. The very (un)helpful lady said my statement
> was wrong. But it's my statement!!! Why bother having one if they're
> bollocks. I now have very little idea how I need to ration my calls.
> All very silly.
> Anyone had a similar bill?

Going back a few years, an acquaintance was billed incorrectly - TW
admitted the error, yet refused to correct the bill - and this went high
up the chain of command admitting it was wrong.

She was cut off repeatedly due to this error, and found she had been cut
off again when trying to phone for an ambulance as she was starting to
miscarry...

Around that time, I was also having problems with them - they went back
on a "free calls for life to other Telewest numbers" promise, and I had
two phone lines - one of which was faulty for 6 months. I asked them to
produce the original contract I had signed and they refused. I didn't
bother taking them to court, but maybe I should have...

I haven't been back - nor do I feel any urge to - despite their endless
junk mail addressed to me with a misspelt name.

{{{{{Welcome}}}}} wrote:
> Surprised there are still people using the rip-off Telewest phone
> system, for around 5 years they have been one of the most exspensive
> providers, even dearer than BT.

As a savvy customer I've thought about moving many times. We have
cancelled the TV in exchange for Freeview.

Telewest Cable Broadband is among the best rated, and cable technology
in general is faster and more reliable than DSL. That has kept me with
TW.

Furthermore, before moving to TW from BT several years ago, the phone
jack was playing up. I have a sinking suspicision BT would charge me
the £100 or so quid to "reconnect" a BT phone line to the house. I'm
not prepared to spend that when for the most part my service has been
okay.

I would very much like to have the opportunity to take advantage of
those discount rate plans you mentioned. :-(

Colin Wilson wrote:

> I haven't been back - nor do I feel any urge to - despite their endless
> junk mail addressed to me with a misspelt name.

They're mailing things to "Colon" aren't they?

> > I haven't been back - nor do I feel any urge to - despite their endless
> > junk mail addressed to me with a misspelt name.
> They're mailing things to "Colon" aren't they?

Not quite - you're talking shit ;-) - but Colin isn't my first name -
they're missing characters from the end of my first name (which happens
to be one of the most common in the UK) - its as though they have a 10
character limit on christian names (clue in the preceding two words)