telephone problems after HH->BB conversion

Yesterday afternoon a managed conversion from HH to ADSL was
carried out. The engineer said that everything was working and
left. The person there (not myself) then tried the phone and it
was completely dead.

At this point there was no BB equipment attached to the line,
only the phone which is on an extension. She then tried the
phone directly into the master socket instead. Still no service.

She phone BT and reported this and about an hour or so later the
phone began working. However the volume of calls received is
very quiet, almost unusable.

The BB connction seems to be working very well. I installed it
after getting back from work (using a filter) but, just to
repeat, all of the above occurred before any BB equipment was
attached.

I am wondering if any of this is usual and what best to do next,
assuming that the problems persist. Any comments?

Syd
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Syd hancock <(E-Mail Removed)> wrote:
> Yesterday afternoon a managed conversion from HH to ADSL was
> carried out. The engineer said that everything was working and
> left. The person there (not myself) then tried the phone and it
> was completely dead.

With my install, the same happened, though the engineer told me that the
line would be dead for a bit until he reset the card at the exchage to
turn dialtone back on, and phoned back later to check.

In an earlier contribution to this discussion,
Syd hancock <(E-Mail Removed)> wrote:

> Yesterday afternoon a managed conversion from HH to ADSL was
> carried out. The engineer said that everything was working and
> left. The person there (not myself) then tried the phone and it
> was completely dead.
>
> At this point there was no BB equipment attached to the line,
> only the phone which is on an extension. She then tried the
> phone directly into the master socket instead. Still no service.
>
> She phone BT and reported this and about an hour or so later the
> phone began working. However the volume of calls received is
> very quiet, almost unusable.
>
> The BB connction seems to be working very well. I installed it
> after getting back from work (using a filter) but, just to
> repeat, all of the above occurred before any BB equipment was
> attached.
>
> I am wondering if any of this is usual and what best to do next,
> assuming that the problems persist. Any comments?
>
> Syd

It's quite possible to have a delay in restoring dial tone after a HH to BB
conversion, since this is a separate operation which is requested by the BB
engineer, but which then gets queued in an automatic system for later
execution.

Telephone volume *shouldn't* be reduced by the presence of BB - mine wasn't.
What happens if you disconnect the BB equipment, and remove the master
socket's faceplate, and plug a phone directly into the test socket behind
the faceplate? If this is still bad, report it to BT as a fault. If this is
OK, there's something wrong either with your filter(s) or with your
extension wiring.
--
Cheers,
Tim
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Tiscali Tim wrote:
> In an earlier contribution to this discussion,
> Syd hancock <(E-Mail Removed)> wrote:
>
>> Yesterday afternoon a managed conversion from HH to ADSL was
>> carried out. The engineer said that everything was working and
>> left. The person there (not myself) then tried the phone and it
>> was completely dead.
>>
>> At this point there was no BB equipment attached to the line,
>> only the phone which is on an extension. She then tried the
>> phone directly into the master socket instead. Still no service.
>>
>> She phone BT and reported this and about an hour or so later the
>> phone began working. However the volume of calls received is
>> very quiet, almost unusable.
>>
>> The BB connction seems to be working very well. I installed it
>> after getting back from work (using a filter) but, just to
>> repeat, all of the above occurred before any BB equipment was
>> attached.
>>
>> I am wondering if any of this is usual and what best to do next,
>> assuming that the problems persist. Any comments?
>>
>> Syd
>
> It's quite possible to have a delay in restoring dial tone after a HH
> to BB conversion, since this is a separate operation which is
> requested by the BB engineer, but which then gets queued in an
> automatic system for later execution.
>
> Telephone volume *shouldn't* be reduced by the presence of BB - mine
> wasn't. What happens if you disconnect the BB equipment, and remove
> the master socket's faceplate, and plug a phone directly into the
> test socket behind the faceplate? If this is still bad, report it to
> BT as a fault. If this is OK, there's something wrong either with
> your filter(s) or with your extension wiring.

Engineer isn't supposed to leave site until dial tone is working & fully
tested. Sounds like you've had a visit from a FRS points chaser..

kraftee wrote:

> Tiscali Tim wrote:
>> In an earlier contribution to this discussion,
>> Syd hancock <(E-Mail Removed)> wrote:
>>
>>> Yesterday afternoon a managed conversion from HH to ADSL was
>>> carried out. The engineer said that everything was working
>>> and left. The person there (not myself) then tried the phone
>>> and it was completely dead.
>>>
>>> At this point there was no BB equipment attached to the line,
>>> only the phone which is on an extension. She then tried the
>>> phone directly into the master socket instead. Still no
>>> service.
>>>
>>> She phone BT and reported this and about an hour or so later
>>> the phone began working. However the volume of calls received
>>> is very quiet, almost unusable.
>>>
>>> The BB connction seems to be working very well. I installed
>>> it after getting back from work (using a filter) but, just to
>>> repeat, all of the above occurred before any BB equipment was
>>> attached.
>>>
>>> I am wondering if any of this is usual and what best to do
>>> next, assuming that the problems persist. Any comments?
>>>
>>> Syd
>>
>> It's quite possible to have a delay in restoring dial tone
>> after a HH to BB conversion, since this is a separate
>> operation which is requested by the BB engineer, but which
>> then gets queued in an automatic system for later execution.
>>
>> Telephone volume *shouldn't* be reduced by the presence of BB
>> - mine wasn't. What happens if you disconnect the BB
>> equipment, and remove the master socket's faceplate, and plug
>> a phone directly into the test socket behind the faceplate? If
>> this is still bad, report it to BT as a fault. If this is OK,
>> there's something wrong either with your filter(s) or with
>> your extension wiring.
>
> Engineer isn't supposed to leave site until dial tone is
> working & fully
> tested. Sounds like you've had a visit from a FRS points
> chaser..

Very likely. Apparently he was here about 10-15 mins. Well it
vwas a friday afternoon, not my ideal choice of appointment but
the only time we could get someone to be in the house for us.

Anyway, many thanks to all for the info and advice. All now seems
to be working properly again. Fingers crossed :-)

Syd
--
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Syd hancock wrote:
> kraftee wrote:
>
>> Tiscali Tim wrote:
>>> In an earlier contribution to this discussion,
>>> Syd hancock <(E-Mail Removed)> wrote:
>>>
>>>> Yesterday afternoon a managed conversion from HH to ADSL was
>>>> carried out. The engineer said that everything was working
>>>> and left. The person there (not myself) then tried the phone
>>>> and it was completely dead.
>>>>
>>>> At this point there was no BB equipment attached to the line,
>>>> only the phone which is on an extension. She then tried the
>>>> phone directly into the master socket instead. Still no
>>>> service.
>>>>
>>>> She phone BT and reported this and about an hour or so later
>>>> the phone began working. However the volume of calls received
>>>> is very quiet, almost unusable.
>>>>
>>>> The BB connction seems to be working very well. I installed
>>>> it after getting back from work (using a filter) but, just to
>>>> repeat, all of the above occurred before any BB equipment was
>>>> attached.
>>>>
>>>> I am wondering if any of this is usual and what best to do
>>>> next, assuming that the problems persist. Any comments?
>>>>
>>>> Syd
>>>
>>> It's quite possible to have a delay in restoring dial tone
>>> after a HH to BB conversion, since this is a separate
>>> operation which is requested by the BB engineer, but which
>>> then gets queued in an automatic system for later execution.
>>>
>>> Telephone volume *shouldn't* be reduced by the presence of BB
>>> - mine wasn't. What happens if you disconnect the BB
>>> equipment, and remove the master socket's faceplate, and plug
>>> a phone directly into the test socket behind the faceplate? If
>>> this is still bad, report it to BT as a fault. If this is OK,
>>> there's something wrong either with your filter(s) or with
>>> your extension wiring.
>>
>> Engineer isn't supposed to leave site until dial tone is
>> working & fully
>> tested. Sounds like you've had a visit from a FRS points
>> chaser..
>
> Very likely. Apparently he was here about 10-15 mins. Well it
> vwas a friday afternoon, not my ideal choice of appointment but
> the only time we could get someone to be in the house for us.
>
> Anyway, many thanks to all for the info and advice. All now seems
> to be working properly again. Fingers crossed :-)

For what they are worth you have my appologise, minimum time I take on such
jobs is at least 60 minutes on site, with another 30 mins pottering around
at the exchange tidying up the jumpers......