Telehouse Power outage Sunday 1246

The following statement has been issued by Telehouse

"Following a routine generator test within Telehouse North on Sunday 24
September 2006, a momentary interruption to critical power services
occurred. At 12.46pm, the Uninterruptible Power Supply (UPS) system 'A'
initiated an out of synchronisation transfer to internal bypass. A number of
customers in the south side of the building are known to have been affected.
Upon receipt of the alarm, the UPS system 'A' was checked and immediately
returned to normal operation from the bypass condition. Service for all
affected customers was resumed as soon as possible although some delay will
have occurred due to the need to reset certain equipment. Building checks
commenced and local alarms and equipment were reset accordingly. Following
the incident, Telehouse's Service Desk has provided additional support to
affected customers to ensure that all services are resumed as quickly as
possible.

Telehouse Europe will continue to investigate the cause of the UPS system
error with the specialist manufacturer's maintenance team. Once the
investigation is complete, Telehouse Europe will provide a full report to
customers detailing the technical team's findings."


Peter Crosland

Peter Crosland wrote:
> The following statement has been issued by Telehouse

[snip]

Thanks for that - The Register also included this:-

"Telehouse - the supposedly bullet-proof hosting solution for ISPs - has
suffered another embarrasing power outage, just over a month after the
last one."

Peter Crosland wrote:
> The following statement has been issued by Telehouse
>
> "Following a routine generator test within Telehouse North on Sunday 24
> September 2006, a momentary interruption to critical power services
> occurred. At 12.46pm,....

<snip>

Yep, that's exactly when my internet connection with NewNet died for 30 mins.

AIUI PlusNet, Eclipse, and Nildram were similarly affected.

The interweb has been lumpy for me ever since yesterday lunch time, even
sites such as Google and the Beeb have at times been inaccessible, so I
don't things are quite back to normal yet ?


--
Mark
Please replace invalid and invalid with gmx and net to reply.

Sod telehouse

I'd like to know why blueyonders internet and TV died in gravesend
saturday, only to come back about 3pm

shame their pohne service suffered the same fate, and wasn't back by
9pm....

Nothing on their website of course

Oddly, I think the Telehouse power cut was due a serious power problem
that hit TelecityRedbus on the 14-09-06 at 22:30, when three industrial
strength UPS's units went down one after another, which should NEVER
happen and took out two floors of kit which all belonging to major
internet players for three hours.

It looks to me that Telehouse decided to check their systems for "a
routine generator test" ten days later and suffered the same fate.

David

On 26/09/2006 08:36, (E-Mail Removed) wrote:
> Oddly, I think the Telehouse power cut was due a serious power problem
> that hit TelecityRedbus on the 14-09-06 at 22:30, when three industrial
> strength UPS's units went down one after another, which should NEVER
> happen and took out two floors of kit which all belonging to major
> internet players for three hours.
>
> It looks to me that Telehouse decided to check their systems for "a
> routine generator test" ten days later and suffered the same fate.
>
> David

Rather test these things than have the fail when you *need* them. At
least that outage was managed, and there would have been extra staff on
hand to deal with any problems. Rather than at 3am on a Saturday where
you mains fails, generator wont start and the UPS is running out!

Load testing will *always* carry an element of risk and there is very
little that you can do about it.

I do generator and UPS drop load testing for our facilitys on a regular
bases, it wasn't so long ago we had a UPS fault that 'blipped' one phase.

Long as you remember to look after your diesel fuel, and generator
batterys that side of things should be ok.

The last time I worked at TH (A long time ago) there where a load of 1Mw
gen sets on hire to them for something or other, out of the 4 or 5, 1 or
2 where running providing power to 'something' 'somewhere' on-site.



Q

On 26 Sep 2006, Q <..@..> wrote:

>At least that outage was managed, and there would have been extra
>staff on hand to deal with any problems.

Indeed. Although main connection was affected, it wasn't for too long!

--
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>