TCP Protocol

Ok so I'm supporting a user that is running Windows 98 SE. This user had someone work on his machine and discovered a ton of virus'. As it turns out the users antivirus software expired and he had no idea. So the original tech deleted the infected files, then rebooted, from this point on he was not able to connect to the internet. He is on dial up by the way

Anywho, the message that he is given is "TCP protocol is not installed...". I logged into the machine and checked all his network settings and took the following steps for troubleshooting

1) Ran Adwar
2) Uninstalled and reinstalled the TCP/IP protoco
3) Recreated network/dial up connectio
4) Ran IE repair switch - rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt
5) Ran same switch in attempt to restore to original settings (meaning remove any service packs

Now the problem is that this user has a ton of software that is used for his business and he no longer has the installation files, so a reimage is an absolute last resort. I will make one last attemp and run the setup from the cab files, but was wondering is anyone has seen this before, if so what was the fix

The best solution would be to install 98 on top of itself.

"Echo" <(E-Mail Removed)> wrote in message
news:62D6C1CB-AE65-4EC1-98A0-(E-Mail Removed)...
> Ok so I'm supporting a user that is running Windows 98 SE. This user had
someone work on his machine and discovered a ton of virus'. As it turns out
the users antivirus software expired and he had no idea. So the original
tech deleted the infected files, then rebooted, from this point on he was
not able to connect to the internet. He is on dial up by the way.
>
> Anywho, the message that he is given is "TCP protocol is not
installed...". I logged into the machine and checked all his network
settings and took the following steps for troubleshooting:
>
> 1) Ran Adware
> 2) Uninstalled and reinstalled the TCP/IP protocol
> 3) Recreated network/dial up connection
> 4) Ran IE repair switch - rundll32 setupwbv.dll,IE6Maintenance "C:\Program
Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall
Log.Txt"
> 5) Ran same switch in attempt to restore to original settings (meaning
remove any service packs)
>
> Now the problem is that this user has a ton of software that is used for
his business and he no longer has the installation files, so a reimage is an
absolute last resort. I will make one last attemp and run the setup from the
cab files, but was wondering is anyone has seen this before, if so what was
the fix?
>