TalkTalk / QubeGB are coming round - what to expect?

Hi,

I was wondering if anyone had had QubeGB visit them before now? I'm
having dropping connections, it's been going on for months and at its
best I can maintain sync for around 3 hours, at its worst it drops
roughly every 10 minutes. There isn't a pattern at it seems to happen at
any hour of the day.

I reported the problem a while ago but after some reprofiling by their
2nd line team the issue went away - I had sync for 48 hours at around
7meg without it dropping. I foolishly cancelled the Qube guy that time
only for the issue to come back a few days later.

6 weeks after that event and following another phone call they're
sending a Qube guy out this weekend.

I'm just wondering what to expect? Are they there just to make sure that
you have your microfilters plugged in or do they do some proper tests on
the line? Needless to say I've been in test socket for quite some time
now so if that's all he's coming to do then I will be upset.

Is it worth getting some logs together to show the connection trends
over a couple of days?

Thanks


L13






Here's my stats for those that are interested:

Operation Mode ADSL2+
Bandwidth Down/Up(kbps) 7140 / 932
SNR Margin Down/Up(dB) 5.5 / 4.9
Attenuation Down/Up(dB) 48.0 / 30.2
Power Down/Up(dBm) 0.0 / 12.3
CRC Down/Up 2349 / 65505
FEC Down/Up 64405 / 65523
HEC Down/Up 17254 / 0
System Up Time 53:23:39
DSL Up Time 0:42:29

On 28/10/2010 20:23, kraftee wrote:
>
>
> "Lucky13" wrote in message news:iaceei$oo5$(E-Mail Removed)...
>
> Hi,
>
> I was wondering if anyone had had QubeGB visit them before now? I'm
> having dropping connections, it's been going on for months and at its
> best I can maintain sync for around 3 hours, at its worst it drops
> roughly every 10 minutes. There isn't a pattern at it seems to happen at
> any hour of the day.
>
> I reported the problem a while ago but after some reprofiling by their
> 2nd line team the issue went away - I had sync for 48 hours at around
> 7meg without it dropping. I foolishly cancelled the Qube guy that time
> only for the issue to come back a few days later.
>
> 6 weeks after that event and following another phone call they're
> sending a Qube guy out this weekend.
>
> I'm just wondering what to expect? Are they there just to make sure that
> you have your microfilters plugged in or do they do some proper tests on
> the line? Needless to say I've been in test socket for quite some time
> now so if that's all he's coming to do then I will be upset.
>
> Is it worth getting some logs together to show the connection trends
> over a couple of days?
>
> Thanks
>
>
> L13
>
> --------------------------------------------------------------------------------
>
>
> If they are like the other man in van visitors all they'll do is a
> cursory check on your internal wiring and then state it's an external
> problem and refer the matter to Openreach, who have been known on more
> than a few occasions to prove the problem was internal after all and
> indeed fix it

i don't know what's worse - an ISP who won't call Openreach until
they've driven you mad with stupid basic questions and instructions or
one which sends out an under-qualified contract-"technician".
Do Talk Talk charge for this visit from Qube?

George

--------------------------------------------------------------------------------

>>
>>
>>
>> If they are like the other man in van visitors all they'll do is a
>> cursory check on your internal wiring and then state it's an external
>> problem and refer the matter to Openreach, who have been known on more
>> than a few occasions to prove the problem was internal after all and
>> indeed fix it
>
> i don't know what's worse - an ISP who won't call Openreach until
> they've driven you mad with stupid basic questions and instructions or
> one which sends out an under-qualified contract-"technician".
> Do Talk Talk charge for this visit from Qube?
>
> George
>
>

Nope no charge, and from what has been said so far - no point either!

I'm torn between whether to say at the house to see what he does or let
someone else deal with him. Decisions decisions.

In article <iaceei$oo5$(E-Mail Removed)>, Lucky13
<(E-Mail Removed)> writes

>SNR Margin Down/Up(dB) 5.5 / 4.9
>Attenuation Down/Up(dB) 48.0 / 30.2

That's your problem right there. Either you're a long way from the
exchange, or there is a line fault.

Who are Qube anyway?

--
Mike Tomlinson

"Mike Tomlinson" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
> In article <iaceei$oo5$(E-Mail Removed)>, Lucky13
> <(E-Mail Removed)> writes
>
>>SNR Margin Down/Up(dB) 5.5 / 4.9
>>Attenuation Down/Up(dB) 48.0 / 30.2
>
> That's your problem right there. Either you're a long way from the
> exchange, or there is a line fault.
>
> Who are Qube anyway?

I hadn't heard of them also.

http://qubegb.com/case-studies.htm

Outsourced Engineer Assisted Installation, Field & Helpdesk Services


This company seems quite like the third-party maintenance outfits that I
have worked for in the past.
If their engineers are anything like me they will not revel in doing this
kind of domestic work, they
will much rather be involved with direct business to business contracts.

That said, if they are playing the role of Triage Nurse, passing back a
recommendation whether or not to TalkTalk to escalate the problem
to BT, it's an interesting experiment, I'm a bit surprised that this
particular ISP is ahead of the pack. I will follow this with interest.


--
Graham.

%Profound_observation%

In article <iahdjr$848$(E-Mail Removed)>, Graham.
<(E-Mail Removed)> writes

>Outsourced

That word always has me reaching for my gun.

--
(\__/)
(='.'=)
(")_(")

In article <If2dnRKOn6JtxFHRnZ2dnUVZ8r-(E-Mail Removed)>, Brian
Gregory [UK] <(E-Mail Removed)> writes

>I'd guess you should manage to connect at around 3 to 4Mb/s download with
>those figures.

No chance.

--
(\__/)
(='.'=)
(")_(")

Brian Gregory [UK] wrote:
> "Mike Tomlinson" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> In article <If2dnRKOn6JtxFHRnZ2dnUVZ8r-(E-Mail Removed)>, Brian
>> Gregory [UK] <(E-Mail Removed)> writes
>>
>>> I'd guess you should manage to connect at around 3 to 4Mb/s download with
>>> those figures.
>> No chance.
>
> Who says?
>
> I just connected remotely to the DG834G in a hospital computer room I help
> look after and got these figures:
>
> Down speed: 3616k
> Down atten: 52dB
> Down margin: 5dB
> Up speed: 448k
> Up atten: 15dB
> Up margin: 19dB
>
> This is a very reliable connection, been connected for 52 hours at the
> moment.
>
Broadly similar to my setup.

www.tempest.templar.co.uk/router

Meanwhile, at the uk.telecom.broadband Job Justification Hearings, Mike
Tomlinson chose the tried and tested strategy of:

> In article <If2dnRKOn6JtxFHRnZ2dnUVZ8r-(E-Mail Removed)>, Brian
> Gregory [UK] <(E-Mail Removed)> writes
>
>>I'd guess you should manage to connect at around 3 to 4Mb/s download with
>>those figures.
>
> No chance.

Yes chance. I'm synced at 8.8Mbps with 44dB DSNM.

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
21:37:08 up 1 day, 1:07, 6 users, load average: 0.08, 0.10, 0.05
"I am utterly appalled at how I have been treated like a criminal"
-- Andrew Crossley, ACS:Law, 13 August 2010

Meanwhile, at the uk.telecom.broadband Job Justification Hearings, Brian
Gregory [UK] chose the tried and tested strategy of:

> "alexd" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...

>> Yes chance. I'm synced at 8.8Mbps with 44dB DSNM.
>
> DSNM?
>
> 44dB looks like a downstream attenuation figure to me.

I stand corrected, said the man in the orthopaedic shoes. It is indeed the
attenuation and not the noise margin.

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
21:38:25 up 2 days, 1:08, 6 users, load average: 0.00, 0.04, 0.25
"I am utterly appalled at how I have been treated like a criminal"
-- Andrew Crossley, ACS:Law, 13 August 2010