TalkTalk I have had enough!

Switched to TT from Entanet three months ago and had intermittent
issues but decent speeds & terrible customer service.

This month has been a nightmare with the Broadband going down often
and customer service dead ends. Then they started overcharging for
mobile calls so I am off.
I contacted BT and they said no problem we get lots of people
returning from TT. I asked if I would still be LLU they said no so I
can choose any BB provider.

I asked Fast.co.uk and they said to let them know a few weeks before
reconnection to BT what the start date number is and they'll try and
provide BB at the same time. I rang ADSL24 and they said that wont
work, it never does. All I can do is wait until I am back with BT and
then sign up to a provider.

Has anyone had any problems doing this kind of thing in the past? I'll
be telling TT to shove it once I am back with BT, and what they can do
with their 18 month contract.

<(E-Mail Removed)> wrote in message
news:eWUnk.17338$(E-Mail Removed)2...
>
>> I'll
>> be telling TT to shove it once I am back with BT, and what they can do
>> with their 18 month contract.
>
> The whole point of an 18 month contract is that they can provide
> a crap service, expensive script driven customer service
> (reformat your hard drive and reinstall your operating
> system as a cure all) and you are well and truly
> stuffed until the contract expires.
> ISP's tend to automatically continue to DD after the contract
> expires, and swear they never received any notice of
> termination, then threateni the County Court and a
> bad credit rating if you dare to cancel the DD.
> Go for an ISP with 1 month contracts, they have to provide
> a decent service to survive in a competitive market.
> Use an alternative carrier for your voice calls, they also
> have to stay competitive to survive. Mine gave me a
> free phone that prefixes the access code as well as
> cheap calls.
> I pay my ISP and phone carrier by cheque.

Possibly the most useless advice I have seen in a long time.
If you have trouble with the ISP contact www.ispa.org.uk
They usually sort out the ISP in a few days. I used them
quite often when tiscali were in breach of contract.

On Mon, 11 Aug 2008 11:31:42 +0100, Steve <(E-Mail Removed)> wrote:

>Switched to TT from Entanet three months ago and had intermittent
>issues but decent speeds & terrible customer service.
>
>This month has been a nightmare with the Broadband going down often
>and customer service dead ends. Then they started overcharging for
>mobile calls so I am off.
>I contacted BT and they said no problem we get lots of people
>returning from TT. I asked if I would still be LLU they said no so I
>can choose any BB provider.
>
>I asked Fast.co.uk and they said to let them know a few weeks before
>reconnection to BT what the start date number is and they'll try and
>provide BB at the same time. I rang ADSL24 and they said that wont
>work, it never does. All I can do is wait until I am back with BT and
>then sign up to a provider.
>
>Has anyone had any problems doing this kind of thing in the past? I'll
>be telling TT to shove it once I am back with BT, and what they can do
>with their 18 month contract.

The lucky thing with going to LLU and ending up with a rubbish company
like TT means you just tell them to get lost and BT are happy to have
you back even if TT are screaming 18month contract.

The moral of the story is if 99 out of a 100 people are saying TT are
crap it's a safe bet they are, despite what Martins
http://www.moneysavingexpert.com/ states. No doubt due to a well oiled
palm.

"Paul" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Mon, 11 Aug 2008 11:31:42 +0100, Steve <(E-Mail Removed)> wrote:
>
>>Switched to TT from Entanet three months ago and had intermittent
>>issues but decent speeds & terrible customer service.
>>
>>This month has been a nightmare with the Broadband going down often
>>and customer service dead ends. Then they started overcharging for
>>mobile calls so I am off.
>>I contacted BT and they said no problem we get lots of people
>>returning from TT. I asked if I would still be LLU they said no so I
>>can choose any BB provider.
>>
>>I asked Fast.co.uk and they said to let them know a few weeks before
>>reconnection to BT what the start date number is and they'll try and
>>provide BB at the same time. I rang ADSL24 and they said that wont
>>work, it never does. All I can do is wait until I am back with BT and
>>then sign up to a provider.
>>
>>Has anyone had any problems doing this kind of thing in the past? I'll
>>be telling TT to shove it once I am back with BT, and what they can do
>>with their 18 month contract.
>
> The lucky thing with going to LLU and ending up with a rubbish company
> like TT means you just tell them to get lost and BT are happy to have
> you back even if TT are screaming 18month contract.
>
> The moral of the story is if 99 out of a 100 people are saying TT are
> crap it's a safe bet they are, despite what Martins
> http://www.moneysavingexpert.com/ states. No doubt due to a well oiled
> palm.
>
It's all down to luck of the draw and where you live, I have been with
TalkTalk for about four years and have a constant 4meg BB, I have to say
that I found the Indian customer service crap on a large scale but the
online forum more than helpful. I'm that happy with them I have just signed
up for another 18 months.
Trevor Smith

"Paul" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Mon, 11 Aug 2008 11:31:42 +0100, Steve <(E-Mail Removed)> wrote:
>
>>Switched to TT from Entanet three months ago and had intermittent
>>issues but decent speeds & terrible customer service.
>>
>>This month has been a nightmare with the Broadband going down often
>>and customer service dead ends. Then they started overcharging for
>>mobile calls so I am off.
>>I contacted BT and they said no problem we get lots of people
>>returning from TT. I asked if I would still be LLU they said no so I
>>can choose any BB provider.
>>
>>I asked Fast.co.uk and they said to let them know a few weeks before
>>reconnection to BT what the start date number is and they'll try and
>>provide BB at the same time. I rang ADSL24 and they said that wont
>>work, it never does. All I can do is wait until I am back with BT and
>>then sign up to a provider.
>>
>>Has anyone had any problems doing this kind of thing in the past? I'll
>>be telling TT to shove it once I am back with BT, and what they can do
>>with their 18 month contract.
>
> The lucky thing with going to LLU and ending up with a rubbish company
> like TT means you just tell them to get lost and BT are happy to have
> you back even if TT are screaming 18month contract.
>
> The moral of the story is if 99 out of a 100 people are saying TT are
> crap it's a safe bet they are, despite what Martins
> http://www.moneysavingexpert.com/ states. No doubt due to a well oiled
> palm.

Not really - he's dedicated his site to getting people the "best deal",
money-wise and is pretty impartial.
However, many of his recommendations just point to the cheapest deal of the
moment, and you continually need to keep changing suppliers to keep up with
changes.
Like keep checking and changing your electricity supplier, mortgage company,
telephone company, credit card company, bank, etc.
Life's too short, as far as I'm concerned...

George

I heard that last week they managed to get all of their mail servers onto
a number of high profile email black-lists. Fantastic!

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