talktalk didn't cancel my account with AOL ??

Hi all,
I am having this problem:
I switched to Talktalk 2 months ago with their package TT2
international.
When I signed online I read I didn't need to cancel and get a MAC code
from my current provider.
In these days I checked my bank statement and I have noticed that I am
still charged by AOL for the broadband.

1) I called TT and they told me to contact AOL in order to cancel
immediately my account and get the money back.

2) Well, I called AOL and after I explained the situation they
cancelled my account immediately but they couldn't refund me for what
I have already because it was not their fault: nobody (TT) contacted
them, before, in order to cancel my account. They added that TT was in
fault and they should deal with this problem.

3) I called back TT and they said AOL was lying and I should call them
back to get my money back from AOL, hence TT won't refund any money.

4) AOL insist that TT did not follow the correct procedure for taking
over my account.

Is this a joke?
Has anyone had a similar problem and would be so kind to tell how they
managed all the hassles?
Thanks in advance for your help.
Rob

(E-Mail Removed) wrote:

> Hi all,
> I am having this problem:
> I switched to Talktalk 2 months ago with their package TT2
> international.
> When I signed online I read I didn't need to cancel and get a MAC code
> from my current provider.
> In these days I checked my bank statement and I have noticed that I am
> still charged by AOL for the broadband.
>
> 1) I called TT and they told me to contact AOL in order to cancel
> immediately my account and get the money back.
>
> 2) Well, I called AOL and after I explained the situation they
> cancelled my account immediately but they couldn't refund me for what
> I have already because it was not their fault: nobody (TT) contacted
> them, before, in order to cancel my account. They added that TT was in
> fault and they should deal with this problem.
>
> 3) I called back TT and they said AOL was lying and I should call them
> back to get my money back from AOL, hence TT won't refund any money.
>
> 4) AOL insist that TT did not follow the correct procedure for taking
> over my account.
>
> Is this a joke?
> Has anyone had a similar problem and would be so kind to tell how they
> managed all the hassles?
> Thanks in advance for your help.

That's what you get for dealing with cowboy companies.

I doubt you're going to get very far with this.

Graham

(E-Mail Removed) wrote:
> Hi all,
> I am having this problem:
> I switched to Talktalk 2 months ago with their package TT2
> international.
> When I signed online I read I didn't need to cancel and get a MAC code
> from my current provider.
> In these days I checked my bank statement and I have noticed that I am
> still charged by AOL for the broadband.
>
> 1) I called TT and they told me to contact AOL in order to cancel
> immediately my account and get the money back.
>
> 2) Well, I called AOL and after I explained the situation they
> cancelled my account immediately but they couldn't refund me for what
> I have already because it was not their fault: nobody (TT) contacted
> them, before, in order to cancel my account. They added that TT was in
> fault and they should deal with this problem.
>
> 3) I called back TT and they said AOL was lying and I should call them
> back to get my money back from AOL, hence TT won't refund any money.
>
> 4) AOL insist that TT did not follow the correct procedure for taking
> over my account.
>
> Is this a joke?
> Has anyone had a similar problem and would be so kind to tell how they
> managed all the hassles?
> Thanks in advance for your help.
> Rob

My experiences with AOL since Carphone Warehouse took them over have been so
bad I wouldn't touch any CW product at any price and frankly am very
surprised that you did.

(kim)

"kim" <(E-Mail Removed)> wrote in message news:mo6dnWJ->

> My experiences with AOL since Carphone Warehouse took them over have been
> so bad I wouldn't touch any CW product at any price and frankly am very
> surprised that you did.
>
> (kim)
>

but would you leave aol to go with talktalk? Frying pans and fire spring to
mind.

tony h wrote:
> "kim" <(E-Mail Removed)> wrote in message news:mo6dnWJ->
>
>> My experiences with AOL since Carphone Warehouse took them over have
>> been so bad I wouldn't touch any CW product at any price and frankly
>> am very surprised that you did.
>>
>> (kim)
>>
>
> but would you leave aol to go with talktalk? Frying pans and fire
> spring to mind.

Since Talk-Talk is a Carphone Warehouse product, obviously not.

(kim)

On 17 Dec, 14:13, "kim" <ntscu...@aol.com> wrote:
> rockmira...@gmail.com wrote:
> > Hi all,
> > I am having this problem:
> > I switched to Talktalk 2 months ago with their package TT2
> > international.
> > When I signed online I read I didn't need to cancel and get a MAC code
> > from my current provider.
> > In these days I checked my bank statement and I have noticed that I am
> > still charged by AOL for the broadband.
>
> > 1) I called TT and they told me to contact AOL in order to cancel
> > immediately my account and get the money back.
>
> > 2) Well, I called AOL and after I explained the situation they
> > cancelled my account immediately but they couldn't refund me for what
> > I have already because it was not their fault: nobody (TT) contacted
> > them, before, in order to cancel my account. They added that TT was in
> > fault and they should deal with this problem.
>
> > 3) I called back TT and they said AOL was lying and I should call them
> > back to get my money back from AOL, hence TT won't refund any money.
>
> > 4) AOL insist that TT did not follow the correct procedure for taking
> > over my account.
>
> > Is this a joke?
> > Has anyone had a similar problem and would be so kind to tell how they
> > managed all the hassles?
> > Thanks in advance for your help.
> > Rob
>
> My experiences with AOL since Carphone Warehouse took them over have been so
> bad I wouldn't touch any CW product at any price and frankly am very
> surprised that you did.
>
> (kim)

I've never had any problems when I was with AOL... so I didn't worry
switching to CW.
Well I was wrong, I've been lucky then, not now.
Even if TT took over AOL, my broadband seems on another line. I have
to reset my router very often: never done this before with AOL.
Rob

On 17 Dec, 13:26, Eeyore <rabbitsfriendsandrelati...@hotmail.com>
wrote:
> rockmira...@gmail.com wrote:
> > Hi all,
> > I am having this problem:
> > I switched to Talktalk 2 months ago with their package TT2
> > international.
> > When I signed online I read I didn't need to cancel and get a MAC code
> > from my current provider.
> > In these days I checked my bank statement and I have noticed that I am
> > still charged by AOL for the broadband.
>
> > 1) I called TT and they told me to contact AOL in order to cancel
> > immediately my account and get the money back.
>
> > 2) Well, I called AOL and after I explained the situation they
> > cancelled my account immediately but they couldn't refund me for what
> > I have already because it was not their fault: nobody (TT) contacted
> > them, before, in order to cancel my account. They added that TT was in
> > fault and they should deal with this problem.
>
> > 3) I called back TT and they said AOL was lying and I should call them
> > back to get my money back from AOL, hence TT won't refund any money.
>
> > 4) AOL insist that TT did not follow the correct procedure for taking
> > over my account.
>
> > Is this a joke?
> > Has anyone had a similar problem and would be so kind to tell how they
> > managed all the hassles?
> > Thanks in advance for your help.
>
> That's what you get for dealing with cowboy companies.
>
> I doubt you're going to get very far with this.
>
> Graham

So, any suggestions?

"Eeyore" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
>
> (E-Mail Removed) wrote:
>
>> Hi all,
>> I am having this problem:
>> I switched to Talktalk 2 months ago with their package TT2
>> international.
>> When I signed online I read I didn't need to cancel and get a MAC code
>> from my current provider.
>> In these days I checked my bank statement and I have noticed that I am
>> still charged by AOL for the broadband.
>>
>> 1) I called TT and they told me to contact AOL in order to cancel
>> immediately my account and get the money back.
>>
>> 2) Well, I called AOL and after I explained the situation they
>> cancelled my account immediately but they couldn't refund me for what
>> I have already because it was not their fault: nobody (TT) contacted
>> them, before, in order to cancel my account. They added that TT was in
>> fault and they should deal with this problem.
>>
>> 3) I called back TT and they said AOL was lying and I should call them
>> back to get my money back from AOL, hence TT won't refund any money.
>>
>> 4) AOL insist that TT did not follow the correct procedure for taking
>> over my account.
>>
>> Is this a joke?
>> Has anyone had a similar problem and would be so kind to tell how they
>> managed all the hassles?
>> Thanks in advance for your help.
>
> That's what you get for dealing with cowboy companies.

"companies" ?
Talk Talk and AOL are a wee bit closer than you think ;o)

On Mon, 17 Dec 2007 05:17:30 -0800 (PST), (E-Mail Removed) wrote:
>I am having this problem:
>I switched to Talktalk 2 months ago with their package TT2
>international.
>When I signed online I read I didn't need to cancel and get a MAC code
>from my current provider.
>In these days I checked my bank statement and I have noticed that I am
>still charged by AOL for the broadband.

[snip]

>Is this a joke?

Sounds like it. TalkTalk and AOL are part of the same company:
Carphone Warehouse.

You could write to both companies, including the details you've
mentioned in your article, and suggest they sort it out between them.

And to avoid the usual 'we can't, data protection act,' etc nonsense
give them explicit permission to discuss the details of the accounts
with each other in order to get the problem sorted.

OTOH, if you paid by direct debit you could pop off to your bank and
ask for a refund under the direct debit guarantee scheme.

Or, write to Carphone Warehouse and ask them which of their companies
is lying.
--
Martin Jay

Martin Jay wrote:

> On Mon, 17 Dec 2007 05:17:30 -0800 (PST), (E-Mail Removed) wrote:
> >I am having this problem:
> >I switched to Talktalk 2 months ago with their package TT2
> >international.
> >When I signed online I read I didn't need to cancel and get a MAC code
> >from my current provider.
> >In these days I checked my bank statement and I have noticed that I am
> >still charged by AOL for the broadband.
>
> [snip]
>
> >Is this a joke?
>
> Sounds like it. TalkTalk and AOL are part of the same company:
> Carphone Warehouse.
>
> You could write to both companies, including the details you've
> mentioned in your article, and suggest they sort it out between them.
>
> And to avoid the usual 'we can't, data protection act,' etc nonsense
> give them explicit permission to discuss the details of the accounts
> with each other in order to get the problem sorted.
>
> OTOH, if you paid by direct debit you could pop off to your bank and
> ask for a refund under the direct debit guarantee scheme.
>
> Or, write to Carphone Warehouse and ask them which of their companies
> is lying.

I have a Onetel account (carrier preselection) on my BT phone line.

Even though my bills from them come with TalkTalk branding now, they tell
me I'm stall a 'Onetel customer'.

When companies like these merge, the separate systems tend to carry on for
a long time.

Graham