Talk Talk Internet not working.

We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

"alexander.keys1" <(E-Mail Removed)> wrote in message
news:11731963-3041-4f79-af27-(E-Mail Removed)...
> We've got TT broadband and phone, the phone works fine but there has
> been no Internet access for weeks, TT don't reply to e-mails and we
> can't get through to their technical support on the phone. The lights
> on the ADSL modem indicate that the connection is working, and their
> website says there are no faults in our area. I've tried the fault
> procedures on the website, but the situation is still the same.
>
> So what's up with TT, and how can I get it working again?


Can't understand you putting up with that sort of service.
Have they taken your money?
Anyway I would have been long gone by now if anyone like that with me.

I'm with Be suggest you move to them they not treat me like that, they look
after customers.
Regards
David

In article
<11731963-3041-4f79-af27-(E-Mail Removed)>,
alexander.keys1 <(E-Mail Removed)> wrote:
> We've got TT broadband and phone, the phone works fine but there has
> been no Internet access for weeks, TT don't reply to e-mails and we
> can't get through to their technical support on the phone. The lights
> on the ADSL modem indicate that the connection is working, and their
> website says there are no faults in our area. I've tried the fault
> procedures on the website, but the situation is still the same.

> So what's up with TT, and how can I get it working again?

Fax the MD. Or even just write to them. Explaining you will be withholding
payment for the time it hasn't worked after first reporting it.

--
*The man who fell into an upholstery machine is fully recovered*

Dave Plowman (E-Mail Removed) London SW
To e-mail, change noise into sound.

On 11/07/2011 13:29, alexander.keys1 wrote:
> We've got TT broadband and phone, the phone works fine but there has
> been no Internet access for weeks, TT don't reply to e-mails and we
> can't get through to their technical support on the phone. The lights
> on the ADSL modem indicate that the connection is working, and their
> website says there are no faults in our area. I've tried the fault
> procedures on the website, but the situation is still the same.
>
> So what's up with TT, and how can I get it working again?

It sounds as if it might well be a local LAN issue. Can you talk to the
router? What status does it give on its webpage?

You could try another router and see if you get a connection.

On Jul 11, 1:29*pm, "alexander.keys1" <alexander.ke...@gmail.com>
wrote:
> We've got TT broadband and phone, the phone works fine but there has
> been no Internet access for weeks, TT don't reply to e-mails and we
> can't get through to their technical support on the phone. The lights
> on the ADSL modem indicate that the connection is working, and their
> website says there are no faults in our area. I've tried the fault
> procedures on the website, but the situation is still the same.
>
> So what's up with TT, and how can I get it working again?

Sounds like settings menu. My powerline router came with a CD that
allows PC access via ethernet cable and allows fiddling them. There
are quite a few to set up and all must be correct.


rusty

"alexander.keys1" <(E-Mail Removed)> wrote in message
news:11731963-3041-4f79-af27-(E-Mail Removed)...
> We've got TT broadband and phone, the phone works fine but there has
> been no Internet access for weeks, TT don't reply to e-mails and we
> can't get through to their technical support on the phone. The lights
> on the ADSL modem indicate that the connection is working, and their
> website says there are no faults in our area. I've tried the fault
> procedures on the website, but the situation is still the same.
>
> So what's up with TT, and how can I get it working again?

Switch the router off for thirty seconds, switch it back on and let it
reconnect.
If that fails RESET the router, BT can send a stop connecting instruction in
the event of a network fault.
Access the Router 192.168.1.1 and make sure the password etc is still
correct, or run the setup CD you should have from Talk Talk.
Try connecting with another PC or Laptop.
Try another router.

If all that fails you have no choice but to contact TT, you could ask for a
MAC code at this point but that is your choice.
Good Luck
Martin C

On 11/07/2011 13:29, alexander.keys1 wrote:
> We've got TT broadband and phone, the phone works fine but there has
> been no Internet access for weeks, TT don't reply to e-mails and we
> can't get through to their technical support on the phone. The lights
> on the ADSL modem indicate that the connection is working, and their
> website says there are no faults in our area. I've tried the fault
> procedures on the website, but the situation is still the same.
>
> So what's up with TT, and how can I get it working again?

If the router is indicating that it has ADSL sync (i.e. ADSL/DSL/WAN
light flashes at startup, and then goes steady after a short delay),
then there are a number of possibilities. Obvious one would be a stale
connection. To fix this, turn the router off for half an hour and then
power back on, wait a couple of mins and try again.

If that does not fix it, then verify each stage of the connection. First
check the PC is acquiring an address from the router. On a windows
machine open a command prompt and type:

IPCONFIG

and hit return.

Depending on your windows version you will get something like:

Ethernet adapter Local Area Connection 1:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

If it says media disconnected or gives you an IP address starting
169.254.n.n then I would suspect you have a physical connection problem
with your router or a malfunctioning / wrongly setup router.

If it looks similar to the above, open a web browser, and type the
default gateway address into the address bar. This should take you to
the login page for the routers configuration pages. Chances are the
default username and password are both "admin".

If you get that far, look for a status page to indicate if you are
actually connected to the internet, and check the up and downlink sync
speeds.

If you are not connected, check the login credentials are still
correctly set. (talktalk login names usually use a login name like:
(E-Mail Removed)). If those are correct, refer to talk talk.

If you are connected, check to see if its a total loss of routing you
are suffering or just inability to resolve DNS calls. e.g. try:

ping www.google.com

from the command line. If you get a "could not find host" message try
again with:

ping 209.85.146.104

You should see something like:

Reply from 209.85.146.104: bytes=32 time=33ms TTL=55
Reply from 209.85.146.104: bytes=32 time=32ms TTL=55
Reply from 209.85.146.104: bytes=32 time=31ms TTL=55
Reply from 209.85.146.104: bytes=32 time=32ms TTL=55

(or possibly a bunch of request timed out messages).

If the last step fails, its back to talktalk. If the DNS step only
fails, you may be able to sidestep the problem by telling your router to
use an alternate set of DNS servers. Google do a pair for public use on
8.8.8.8 and 8.8.4.4

Generally the best solution for talktalk problems is to wait on the
premium rate line for long enough to get to a person, request a MAC
code, and shift the service to a decent ISP.

TT may offer "free" broadband, but when something breaks its really not
worth the price you are paying for it!



--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

"Martin C" <martin.carpenternospam (E-Mail Removed)> wrote in message
news:(E-Mail Removed) o.uk...
>
> "alexander.keys1" <(E-Mail Removed)> wrote in message
> news:11731963-3041-4f79-af27-(E-Mail Removed)...
>> We've got TT broadband and phone, the phone works fine but there has
>> been no Internet access for weeks, TT don't reply to e-mails and we
>> can't get through to their technical support on the phone. The lights
>> on the ADSL modem indicate that the connection is working, and their
>> website says there are no faults in our area. I've tried the fault
>> procedures on the website, but the situation is still the same.
>>
>> So what's up with TT, and how can I get it working again?
>
> Switch the router off for thirty seconds, switch it back on and let it
> reconnect.
> If that fails RESET the router, BT can send a stop connecting instruction
> in the event of a network fault.
> Access the Router 192.168.1.1 and make sure the password etc is still

Depends on which router you have. My speedtouch from Tiscali is
192.168.1.254
and you have to provide the username and passwordpassword. If you don't
know them try admin and admin or admin and password.

> correct, or run the setup CD you should have from Talk Talk.
> Try connecting with another PC or Laptop.
> Try another router.
>
> If all that fails you have no choice but to contact TT, you could ask for
> a MAC code at this point but that is your choice.
> Good Luck
> Martin C
>
>

"alexander.keys1" <(E-Mail Removed)> wrote in message
news:11731963-3041-4f79-af27-(E-Mail Removed)...
> We've got TT broadband and phone, the phone works fine but there has
> been no Internet access for weeks, TT don't reply to e-mails and we
> can't get through to their technical support on the phone. The lights
> on the ADSL modem indicate that the connection is working, and their
> website says there are no faults in our area. I've tried the fault
> procedures on the website, but the situation is still the same.
>
> So what's up with TT, and how can I get it working again?

Can't get through ? What do you get?
What number are you ringing for their technical support then?

alexander.keys1 wrote:

> So what's up with TT, and how can I get it working again?

TalkTalk is pants. Big, flowery pants if you phone them up and talk to
Bombay. However, get yourself to:

http://www.talktalkmembers.com/forums/

Register (think you need your customer number) and post. The forums are
maintainted by knowledgeable people in Slough or somewhere similar and
they're great at fixing stuff. Unlike the Indians who will simply tell
you to switch the modem off and on again until the last tick of recorded
time.

--
Scott

Where are we going and why am I in this handbasket?