Tag On line & Neither Tiscali Or BT Taking Ownership Of Problem

I recently moved house and arranged with my broadband supplier,
Tiscali, to transfer the service to my new address.

Having moved in I have no broadband. On phoning Tiscali, they say
there is a ‘tag on the line and I have to contact BT’.

When contacting BT I’m told ‘it’s not there tag and it’s up to my
provider to resolve’.

Can anyone advise how to proceed as I’m getting nowhere?

Anyone I can complain to resolve the issue.

Cheers,

Doug.

"moox7" <(E-Mail Removed)> wrote in message
news:a3a762e4-8502-423b-86b9-(E-Mail Removed)...


I recently moved house and arranged with my broadband supplier,
Tiscali, to transfer the service to my new address.

Having moved in I have no broadband. On phoning Tiscali, they say
there is a ‘tag on the line and I have to contact BT’.

When contacting BT I’m told ‘it’s not there tag and it’s up to my
provider to resolve’.

Can anyone advise how to proceed as I’m getting nowhere?

Anyone I can complain to resolve the issue.

Cheers,

Doug.

http://www.ofcom.org.uk/complain/int...?itemid=344109

> Anyone I can complain to resolve the issue.

Ofcom.

moox7 wrote:

> I recently moved house and arranged with my broadband supplier,
> Tiscali, to transfer the service to my new address.
>
> Having moved in I have no broadband. On phoning Tiscali, they say
> there is a ‘tag on the line and I have to contact BT’.
>
> When contacting BT I’m told ‘it’s not there tag and it’s up to my
> provider to resolve’.
>
> Can anyone advise how to proceed as I’m getting nowhere?

Get a competent ISP unlike the shower of incompetent idiots called
Tiscali who can sort out such things.


> Anyone I can complain to resolve the issue.

Ofcom. There's something on their site about issues like this and how to
resolve them actually.

Graham

moox7 wrote:
>
>
> Anyone I can complain to resolve the issue.
>

Please... Please... Please...

Ditch Tiscali....

--
Adrian C