tablet PC - IE does not want to use wireless

Brother's wife has a new HP tablet PC with XP Tablet edition on it. It
has both wired and wireless ethernet access (wireless is just B). Here's
the problem, using just the wireless connection, Internet Explorer does
not work yet other stuff like tracert works just fine, resolving DNS and
finding the route. Both wired and wireless are DHCP and are getting
valid IP addresses and settings from the router.

If I connect the wired, all is fast and quick. If both are connected,
all is fast and quick. If only the wireless is connected, it
crawls for IE as it takes forever to try and load a web page, then times
out and eventually brings it up. tracrt and ping are ok though.

Wireless settings are good, excellent strength, no conflicts from other
networks and other wireless devices are using the same wireless router
connection just fine. Made sure 802.1x authentication was turned off.
Tried changing the priority order for connections too but nothing.
Ordinarily you would set the wired the highest, then the wireless as you
would want to use a wired connection if availalble. That did not work
and I am beginning to suspect bad drivers with the wired Ethernet as the
system seems to try and use it even though there is no cable connected to
it and thus, no IP assigned. Making the wireless connection the
top/highest priority did nothing to fix this either. Hmmm, perhaps a bug
in XP?

I have gone into Internet options for IE and found nothing to change and
fix this problem. Using a wired connection, I went to windows update
and there is nothing there to download to fix this problem, i.e. all
relevant and necessary patches have been applied. Really confused by
this problem. Tried using IP address in IE to see if it was a DNS
problem but IE still dead slow for external web sites, both simple and
complex. However, if I use the IP address of a local LAN machine in IE,
say to connect to router's web page for its config, it is quick and fast.
WTF??? Anybody here seen this before or know how to fix? TIA.

>. Really confused by
>this problem. Tried using IP address in IE to see if it was a DNS
>problem but IE still dead slow for external web sites, both simple and
>complex. However, if I use the IP address of a local LAN machine in IE,
>say to connect to router's web page for its config, it is quick and fast.
>WTF??? Anybody here seen this before or know how to fix? TIA.

I've had this half a dozen times on several boxes.
1. There is a repair IE option that will fix it about 1 out of 10
times.
2. Go to Device Manager. Anything that isn't installed right can cause
this. From sound cards to USB. Remove(not disable) the suspected item
and reboot. Make sure the problem clears up by checking Device Manager
after rebooting. If itstill lists any problems, fix them by getting
new drivers for that device.
3. Under "Network Connections" a wireless bridge that's listed might
be to blame. Remove any and reboot.
4. Removing the wireless nic under "Device Manager" will reinstall the
drivers on reboot and often fixes it.

AndrewJ <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

>
>>. Really confused by
>>this problem. Tried using IP address in IE to see if it was a DNS
>>problem but IE still dead slow for external web sites, both simple and
>>complex. However, if I use the IP address of a local LAN machine in
>>IE, say to connect to router's web page for its config, it is quick
>>and fast. WTF??? Anybody here seen this before or know how to fix?
>>TIA.
>
> I've had this half a dozen times on several boxes.
> 1. There is a repair IE option that will fix it about 1 out of 10
> times.

Is this a utility I download and run? If so, where do I get this util
&/or what is its name? If not, where is this option or app? I can not
seem to find it.

> 2. Go to Device Manager. Anything that isn't installed right can cause
> this. From sound cards to USB. Remove(not disable) the suspected item
> and reboot. Make sure the problem clears up by checking Device Manager
> after rebooting. If itstill lists any problems, fix them by getting
> new drivers for that device.

Nothing suspicious here. All devices appear to have drivers and are
working properly.

> 3. Under "Network Connections" a wireless bridge that's listed might
> be to blame. Remove any and reboot.

Will check into this although I do not remember seeing anything there.

> 4. Removing the wireless nic under "Device Manager" will reinstall the
> drivers on reboot and often fixes it.

Will try this as a last resort.

Thanks.

>Is this a utility I download and run? If so, where do I get this util
>&/or what is its name? If not, where is this option or app? I can not
>seem to find it.

That was for Win9x. For XP type "msinfo32" in the Run line under the
Start menu. There are dozens of tests you will see to run. One is "Net
Diagnostics" that is found by clicking "Tools" at the top of the info
box. Let us know how you make out.

AndrewJ <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

>
>
>>Is this a utility I download and run? If so, where do I get this util
>>&/or what is its name? If not, where is this option or app? I can not
>>seem to find it.
>
> That was for Win9x. For XP type "msinfo32" in the Run line under the
> Start menu. There are dozens of tests you will see to run. One is "Net
> Diagnostics" that is found by clicking "Tools" at the top of the info
> box. Let us know how you make out.

Thanks. Went through everything including hours with HP tech support
repeating the same tests for them - unit is going back to HP for a
replacement. Thanks again.