AOL's latest dirty trick?

Well, I thought things were looking up when AOL got rid of my peak
time speed cap (which they originally imposed without telling me and
denied it when I asked about it).

However, it now seems when I've been downloading for a while, they
break the connection. Unfortunately, it also applies to uploading.
I've been trying all day to upload a file to my Youtube account and
its only 19MB.

Can't believe I'm paying £30 a month for this rubbish.

Anyone else had issues, or can recommend a decent ISP?


Meee

On Sun, 27 Jan 2008 16:37:38 +0000, Meee <(E-Mail Removed)> wrote:

>
>Well, I thought things were looking up when AOL got rid of my peak
>time speed cap (which they originally imposed without telling me and
>denied it when I asked about it).
>
>However, it now seems when I've been downloading for a while, they
>break the connection. Unfortunately, it also applies to uploading.
>I've been trying all day to upload a file to my Youtube account and
>its only 19MB.
>
>Can't believe I'm paying £30 a month for this rubbish.
>
>Anyone else had issues, or can recommend a decent ISP?
IDNET .

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sun, 27 Jan 2008 16:37:38 +0000, Meee <(E-Mail Removed)> wrote:
>
>>
>>Well, I thought things were looking up when AOL got rid of my peak
>>time speed cap (which they originally imposed without telling me and
>>denied it when I asked about it).
>>
>>However, it now seems when I've been downloading for a while, they
>>break the connection. Unfortunately, it also applies to uploading.
>>I've been trying all day to upload a file to my Youtube account and
>>its only 19MB.
>>
>>Can't believe I'm paying £30 a month for this rubbish.
>>
>>Anyone else had issues, or can recommend a decent ISP?
> IDNET .

Agreed. The difference between them and my former ISP is like chalk and
cheese. It is so refreshing to be notified of maintenance outages, to
receive a monthly invoice, and not to have to wait ages for a web page to
open.

"Meee" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> Well, I thought things were looking up when AOL got rid of my peak
> time speed cap (which they originally imposed without telling me and
> denied it when I asked about it).
>
> However, it now seems when I've been downloading for a while, they
> break the connection. Unfortunately, it also applies to uploading.
> I've been trying all day to upload a file to my Youtube account and
> its only 19MB.
>
> Can't believe I'm paying £30 a month for this rubbish.
>
> Anyone else had issues, or can recommend a decent ISP?

As Rick said IDNet, but likely you will have to pay more than you do AOL to
get the bandwidth you want.

Meee wrote:

> Can't believe I'm paying £30 a month for this rubbish.

Why ARE you paying *** £30 *** a month ?????


> Anyone else had issues, or can recommend a decent ISP?

Idnet are totally excellent and don't hide any oddball terms and
conditions in the small print. Futhermore you get tech support from
British people on a FREE number and you also get a 'service level
guarantee' ** which is almost unique AFAIK for a 'consumer' connection.

Graham


** means they guarantee to fix a fault within 48 hours. No dawdling or
obfuscation about calling out BT Openreach to check your line for
example.

Eeyore wrote:
> Meee wrote:
>
>> Can't believe I'm paying £30 a month for this rubbish.
>
> Why ARE you paying *** £30 *** a month ?????
>
>
>> Anyone else had issues, or can recommend a decent ISP?
>
> Idnet are totally excellent and don't hide any oddball terms and
> conditions in the small print. Futhermore you get tech support from
> British people on a FREE number and you also get a 'service level
> guarantee' ** which is almost unique AFAIK for a 'consumer'
> connection.
>
> Graham
>
>
> ** means they guarantee to fix a fault within 48 hours. No dawdling or
> obfuscation about calling out BT Openreach to check your line for
> example.

if you need a higher download cap than idnet provide, try entanet resellers
(vivaciti, ukfsn etc...) speeds not as stable as idnet (slows down 10pm -
midnight and a few hours at weekend), also good quality uk based support.

Meee wrote:
> Well, I thought things were looking up when AOL got rid of my peak
> time speed cap (which they originally imposed without telling me and
> denied it when I asked about it).

They appear to have abandoned capping altogether except on Sundays.

> However, it now seems when I've been downloading for a while, they
> break the connection. Unfortunately, it also applies to uploading.
> I've been trying all day to upload a file to my Youtube account and
> its only 19MB.

The disconnections appear to be random and not connected with any activity
on the user's part. They are definitely more frequent than they used to be.

> Can't believe I'm paying £30 a month for this rubbish.

Neither can I? I'm only being billed £14.99 for a 8 Meg connection despite
never having asked for a reduction. In some areas it's only £9.99 for the
same service.

> Anyone else had issues, or can recommend a decent ISP?

A new network, software download is supposed to fix these issues but there's
no sign of it as yet.

(kim)