Problem with BT ADSL and Virgin Media email

Hi guys,
We've got a full cable/broadband package with Virgin Media (ex ntl)
and also a BT ADSL modem that I use for work. As I've had problems
with the VM modem/connection I've recently resorted to using my work
(BT) connection for home use until the problems are sorted out.
Whilst we can connect to the internet OK, if my partner should try to
SEND an email from her ntlworld account it fails. She can receive
emails OK but it's the sending that's the issue.
Is it that VM prohibit the sending of emails from non-VM modems
perhaps?
Anyone else encountered this? Is there a work round that you know of?
Thanks!
Lee



pc.issues@ntlworld.com

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com
> Hi guys,
> We've got a full cable/broadband package with Virgin Media (ex ntl)
> and also a BT ADSL modem that I use for work. As I've had problems
> with the VM modem/connection I've recently resorted to using my work
> (BT) connection for home use until the problems are sorted out.
> Whilst we can connect to the internet OK, if my partner should try to
> SEND an email from her ntlworld account it fails. She can receive
> emails OK but it's the sending that's the issue.
> Is it that VM prohibit the sending of emails from non-VM modems
> perhaps?
> Anyone else encountered this? Is there a work round that you know of?
> Thanks!
> Lee

The outgoing SMTP server needs to be the BT one (smtp.btconnect.com) is the
one I use with your log on & password etc.

(E-Mail Removed) wrote:

> Hi guys,
> We've got a full cable/broadband package with Virgin Media (ex ntl)
> and also a BT ADSL modem that I use for work. As I've had problems
> with the VM modem/connection I've recently resorted to using my work
> (BT) connection for home use until the problems are sorted out.
> Whilst we can connect to the internet OK, if my partner should try to
> SEND an email from her ntlworld account it fails. She can receive
> emails OK but it's the sending that's the issue.
> Is it that VM prohibit the sending of emails from non-VM modems
> perhaps?

Fron non-VM connections.


> Anyone else encountered this? Is there a work round that you know of?

Use the BT email server to send the mail. You'll need to tweak the account
settings.

Graham

In message <(E-Mail Removed). com>,
(E-Mail Removed) writes
>Hi guys,
>We've got a full cable/broadband package with Virgin Media (ex ntl)
>and also a BT ADSL modem that I use for work. As I've had problems
>with the VM modem/connection I've recently resorted to using my work
>(BT) connection for home use until the problems are sorted out.
>Whilst we can connect to the internet OK, if my partner should try to
>SEND an email from her ntlworld account it fails. She can receive
>emails OK but it's the sending that's the issue.

The emails are almost certainly being delivered from a POP3 server. Most
ISPs allow collection of POP3 mail from any connection.

>Is it that VM prohibit the sending of emails from non-VM modems
>perhaps?
>Anyone else encountered this? Is there a work round that you know of?
>Thanks!
>Lee
>
Your IP betrays that you're not using a VM connection. You will
therefore be blocked from using VM's outgoing smtp server to prevent
relaying (see <http://en.wikipedia.org/wiki/Open_mail_relay>).

Either change your settings to use the smtp server of the ADSL service,
or to avoid needing to make such setting changes in future subscribe to
a service which includes outgoing smtp such as ClaraHost.

--
dave @ stejonda

"dave @ stejonda" <no$spam!delete&abuse%(E-Mail Removed)> wrote in
message news:(E-Mail Removed)...
> In message <(E-Mail Removed). com>,
> (E-Mail Removed) writes
>>Hi guys,
>>We've got a full cable/broadband package with Virgin Media (ex ntl)
>>and also a BT ADSL modem that I use for work. As I've had problems
>>with the VM modem/connection I've recently resorted to using my work
>>(BT) connection for home use until the problems are sorted out.
>>Whilst we can connect to the internet OK, if my partner should try to
>>SEND an email from her ntlworld account it fails. She can receive
>>emails OK but it's the sending that's the issue.
>
> The emails are almost certainly being delivered from a POP3 server. Most
> ISPs allow collection of POP3 mail from any connection.
>
>>Is it that VM prohibit the sending of emails from non-VM modems
>>perhaps?
>>Anyone else encountered this? Is there a work round that you know of?
>>Thanks!
>>Lee
>>
> Your IP betrays that you're not using a VM connection. You will therefore
> be blocked from using VM's outgoing smtp server to prevent relaying (see
> <http://en.wikipedia.org/wiki/Open_mail_relay>).
>
> Either change your settings to use the smtp server of the ADSL service, or
> to avoid needing to make such setting changes in future subscribe to a
> service which includes outgoing smtp such as ClaraHost.
>
> --
> dave @ stejonda

Use Webmail from the Virgin website?

--
Woody
Remove NOSPAM to reply.

On 30 Oct, 17:26, "max" <m...@invalid.com> wrote:

> The outgoing SMTP server needs to be the BT one (smtp.btconnect.com) is the
> one I use with your log on & password etc.

Doh! Sorry, that didn't occur to me.
Thanks for your reply and to others that have also responded.
Much appreciated.

Lee