Virgin Media mess up in another way !

I got TWO phone calls today from VM to 'make sure I'm getting the best service'
marketing bull.

The first time I was busy and asked the guy to go away. I got another call a
couple of hours later on yet another lousy phone (noisy and cuts out) connection
that had me asking her to repeat herself every other time she said something.

Now, what's really irking me is that THEY phone YOU and then ask you to confirm
address, postcode AND your 'password'.

When I gave them an account password originally, Ii was told it was so they
didn't any longer have to go through the nonsense of address, postcode, how many
dogs you own, MIL's maiden name etc but the utter FUCKWITS have simply added it
to the list of irritating questions they ask.

I told the woman my passord was all she needed and I wasn't going to give her
any more details so she rang off. At least I saved myself some wasted time
there.

Graham



Eeyore

Eeyore writes:
> When I gave them an account password originally, Ii was told it was so they
> didn't any longer have to go through the nonsense of address, postcode, how many
> dogs you own, MIL's maiden name etc but the utter FUCKWITS have simply added it
> to the list of irritating questions they ask.
>
> I told the woman my passord was all she needed and I wasn't going to give her
> any more details so she rang off. At least I saved myself some wasted time
> there.

Didn't any in-head alarm bells start ringing?

http://allyours.virginmedia.com/html...acypolicy.html

"We will not ask you for your Virgin Media identification and
authentication passwords or PIN numbers in an unsolicited phone call or
unsolicited email. You are responsible for keeping your password and PIN
secure and you should not disclose them to anyone (unless you wish to
authorise them to access your account and incur charges on your
account)."

Kris wrote:

> Eeyore writes:
> > When I gave them an account password originally, Ii was told it was so they
> > didn't any longer have to go through the nonsense of address, postcode, how many
> > dogs you own, MIL's maiden name etc but the utter FUCKWITS have simply added it
> > to the list of irritating questions they ask.
> >
> > I told the woman my passord was all she needed and I wasn't going to give her
> > any more details so she rang off. At least I saved myself some wasted time
> > there.
>
> Didn't any in-head alarm bells start ringing?
>
> http://allyours.virginmedia.com/html...acypolicy.html
>
> "We will not ask you for your Virgin Media identification and
> authentication passwords or PIN numbers in an unsolicited phone call or
> unsolicited email. You are responsible for keeping your password and PIN
> secure and you should not disclose them to anyone (unless you wish to
> authorise them to access your account and incur charges on your
> account)."

This must be something else. I have no 'PIN number' with them.

The 'account password' idea was allegedly to simplify communication with VM staff and
REDUCE the number of stupid questions they ask before they'll talk to you.

Graham

Eeyore wrote:
> I got TWO phone calls today from VM to 'make sure I'm getting the
> best service' marketing bull.
>
> The first time I was busy and asked the guy to go away. I got another
> call a couple of hours later on yet another lousy phone (noisy and
> cuts out) connection that had me asking her to repeat herself every
> other time she said something.
>
> Now, what's really irking me is that THEY phone YOU and then ask you
> to confirm address, postcode AND your 'password'.
>
> When I gave them an account password originally, Ii was told it was
> so they didn't any longer have to go through the nonsense of address,
> postcode, how many dogs you own, MIL's maiden name etc but the utter
> FUCKWITS have simply added it to the list of irritating questions
> they ask.
>
> I told the woman my passord was all she needed and I wasn't going to
> give her any more details so she rang off. At least I saved myself
> some wasted time there.

I get it all the time with cold callers claiming to be from various credit
card companies, often from one I haven't used in a long time as I don't need
credit. When I refuse to "confirm" my personal details they become quite
indignant. Likewise, arse-wipes at the door claiming to be from BT. If they
really were from BT they should know my account details already.

(kim)

"Eeyore" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I got TWO phone calls today from VM to 'make sure I'm getting the best
>service'
> marketing bull.
>
> The first time I was busy and asked the guy to go away. I got another call
> a
> couple of hours later on yet another lousy phone (noisy and cuts out)
> connection
> that had me asking her to repeat herself every other time she said
> something.
>
> Now, what's really irking me is that THEY phone YOU and then ask you to
> confirm
> address, postcode AND your 'password'.
>

You have been scammed!

That's info required for cloned boxes.

"Eeyore" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
>
> Kris wrote:
>
>> Eeyore writes:
>> > When I gave them an account password originally, Ii was told it was so
>> > they
>> > didn't any longer have to go through the nonsense of address, postcode,
>> > how many
>> > dogs you own, MIL's maiden name etc but the utter FUCKWITS have simply
>> > added it
>> > to the list of irritating questions they ask.
>> >
>> > I told the woman my passord was all she needed and I wasn't going to
>> > give her
>> > any more details so she rang off. At least I saved myself some wasted
>> > time
>> > there.
>>
>> Didn't any in-head alarm bells start ringing?
>>
>> http://allyours.virginmedia.com/html...acypolicy.html
>>
>> "We will not ask you for your Virgin Media identification and
>> authentication passwords or PIN numbers in an unsolicited phone call or
>> unsolicited email. You are responsible for keeping your password and PIN
>> secure and you should not disclose them to anyone (unless you wish to
>> authorise them to access your account and incur charges on your
>> account)."
>
> This must be something else. I have no 'PIN number' with them.
>
> The 'account password' idea was allegedly to simplify communication with
> VM staff and
> REDUCE the number of stupid questions they ask before they'll talk to you.
>
> Graham
>
>
You have either been scammed and given your details out to someone claiming
to be with Virgin, or you have lied and made the whole thing up. Which one
is it?
There is no other choice as Virgin do not call you and ask you for your
details, they already know them. They only ask for passwords if YOU phone
them.

john wrote:

> "Eeyore" <(E-Mail Removed)> wrote in message
>
> >I got TWO phone calls today from VM to 'make sure I'm getting the best
> >service' marketing bull.
> >
> > The first time I was busy and asked the guy to go away. I got another call
> > a couple of hours later on yet another lousy phone (noisy and cuts out)
> > connection that had me asking her to repeat herself every other time she
> said
> > something.
> >
> > Now, what's really irking me is that THEY phone YOU and then ask you to
> > confirm address, postcode AND your 'password'.
>
> You have been scammed!
>
> That's info required for cloned boxes.

I don't think so but do go on.

Graham

john wrote:

> "Eeyore" <(E-Mail Removed)> wrote
> >
> > The 'account password' idea was allegedly to simplify communication with
> > VM staff and REDUCE the number of stupid questions they ask before they'll
> talk to you.
>
> You have either been scammed and given your details out to someone claiming
> to be with Virgin, or you have lied and made the whole thing up. Which one
> is it?

I'm certainly not lying. I've had THREE calls alleging to be from VM recently.
One last week, on Thursday see the "Virgin phoned me !" thread, and TWO today.

In the case of the first call last Thurdday, the caller said they were in Manila
IIRC. Do VM have a call centre in Manila ?


> There is no other choice as Virgin do not call you and ask you for your
> details, they already know them. They only ask for passwords if YOU phone
> them.

Really ? You KNOW this how ?

I'm sure I've had calls from other VM depts (in the UK) when they were chasing
me for money I didn't owe them where they wanted to be sure I was the account
holder and they asked me that stuff. Must have been authentic since I eventually
got some credits to my account.

Graham

On Mon, 22 Oct 2007 15:48:42 +0100, in uk.telecom.broadband , Eeyore
<(E-Mail Removed)> wrote:

>Now, what's really irking me is that THEY phone YOU and then ask you to confirm
>address, postcode AND your 'password'.

If you were asked for that info, it was probably someone trying to
pinch your account details.

>I told the woman my passord was all she needed and I wasn't going to give her
>any more details so she rang off.

I've got into the habit of saying "no, sorry, you cold-called me, so
you need to prove who _you_ are. So you tell me my account number,
address etc. And don't quote the DPA at me, if you've been told you
cannot reveal details of a customer to the customer themselves, you've
been lied to."

--
Mark McIntyre

Eeyore laid this down on his screen :

>
>> There is no other choice as Virgin do not call you and ask you for your
>> details, they already know them. They only ask for passwords if YOU phone
>> them.
>
> Really ? You KNOW this how ?
>
> I'm sure I've had calls from other VM depts (in the UK) when they were
> chasing me for money I didn't owe them where they wanted to be sure I was the
> account holder and they asked me that stuff. Must have been authentic since I
> eventually got some credits to my account.

One is puddled if one gives any personal info to random callers.