virgin media no response from them

seven weeks ago this friday I arranged for a virgin media cable to be laid
so i could get broadband via their cable connection.

they came that day and then said there was a problem. a couple of days
later they came again and said that british gas had done something a few
doors up the road and blocked off the cable channel. fair enough.

Since then, i have phoned their 0845 number numerous times, and people keep
saying they will get back to me, but they never do. i have also written a
land letter to the complaints department asking what is going on, but no
response.

is there anyway of getting some response from them? I've seen their 'get
cable' connection poster on the underground, and it looks the bees knees.
Any advice please.




johngood_____

"johngood_____" <(E-Mail Removed)> wrote in message
news:kIEBi.2059$(E-Mail Removed)...
> seven weeks ago this friday I arranged for a virgin media cable to be laid
> so i could get broadband via their cable connection.
>
> they came that day and then said there was a problem. a couple of days
> later they came again and said that british gas had done something a few
> doors up the road and blocked off the cable channel. fair enough.
>
> Since then, i have phoned their 0845 number numerous times, and people
> keep saying they will get back to me, but they never do. i have also
> written a land letter to the complaints department asking what is going
> on, but no response.
>
> is there anyway of getting some response from them? I've seen their 'get
> cable' connection poster on the underground, and it looks the bees knees.
> Any advice please.

Remember, a knee is part of a leg. One end of a leg is free to move without
any control to do what it wants and at the other end there is an arse-hole.
Moral of the story? Look further than what you want to see.

Bill Ridgeway

johngood_____ wrote:

> seven weeks ago this friday I arranged for a virgin media cable to be laid
> so i could get broadband via their cable connection.
>
> they came that day and then said there was a problem. a couple of days
> later they came again and said that british gas had done something a few
> doors up the road and blocked off the cable channel. fair enough.
>
> Since then, i have phoned their 0845 number numerous times, and people keep
> saying they will get back to me, but they never do. i have also written a
> land letter to the complaints department asking what is going on, but no
> response.
>
> is there anyway of getting some response from them? I've seen their 'get
> cable' connection poster on the underground, and it looks the bees knees.
> Any advice please.

I'd say you've had a close escape. I found their service to be very poor and
they didn't honour the price they quoted when I enquired about an offer I'd
received by direct mail. At £25 for a mere 4Mbps it's massively overpriced even
if it had delivered the goods (which it doesn't).

I suggest you get ADSL.

Graham

johngood_____ wrote:
> seven weeks ago this friday I arranged for a virgin media cable to be
> laid so i could get broadband via their cable connection.
>
> they came that day and then said there was a problem. a couple of
> days later they came again and said that british gas had done
> something a few doors up the road and blocked off the cable channel.
> fair enough.
> Since then, i have phoned their 0845 number numerous times, and
> people keep saying they will get back to me, but they never do. i
> have also written a land letter to the complaints department asking
> what is going on, but no response.
>
> is there anyway of getting some response from them? I've seen their
> 'get cable' connection poster on the underground, and it looks the
> bees knees. Any advice please.

I'm sorry you have had so much trouble. I had a similar problem, but not
exactly the same. In the end it took them 6 weeks to get the service
installed! I would suggest you persivere (sp?) as I have always found their
service to be very good.

As you are currently not an actual customer, I'm not sure what I should be
advising you to do. Perhaps a letter might help?

http://www.virginmedia.com/contact/c...al&app=contact

God luck anyway.

--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Free: http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495

On Thu, 30 Aug 2007 19:16:32 GMT, "johngood_____" <(E-Mail Removed)>
wrote:

>seven weeks ago this friday I arranged for a virgin media cable to be laid
>so i could get broadband via their cable connection.

Hi Johngood,

If you want to e-mail me some details including some contact details
I'll get someone to help.

Thanks



Alex


--

Alex Brown
Senior Product Manager
Product Management, Virgin Media

Alex Brown wrote:
> On Thu, 30 Aug 2007 19:16:32 GMT, "johngood_____" <(E-Mail Removed)>
> wrote:
>
>> seven weeks ago this friday I arranged for a virgin media cable to
>> be laid so i could get broadband via their cable connection.
>
> Hi Johngood,
>
> If you want to e-mail me some details including some contact details
> I'll get someone to help.
>
> Thanks
>
>
>
> Alex

LOL! I had a feeling Alex would pop up eventually :-D

I was just going to give you a freephone number for their sales team instead
of the 0845 chargeable one. It's 0800 052 7000.

However, I'm sure Alex'll sort you out ;-)

--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Free: http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495