Issues finding network with D-link router

Hi, My girlfriend recently purchased a D-link wireless router. She is
having issues as that she cannot see any signal from her laptop. There
is a wired connection from the router to a PC, that works fine. But the
wireless is not. I am in California at the moment (she is in Germany). I
won't be there for another 2 weeks. She has a D-link DI524 router.

Anyways though, she has 0 knowledge on the subject, and I suspect she
just set a password, and tried to plug and play. The result is, she
cannot see any networks from her laptop. Presumably the router
broadcasting, and her network card is on

Is there anythign specific I should be looking for here? (I know its a
bit vague, but pelase bear with me here). I know it could be a million
things. Also I am not familiar with D-link routers, have never used one.
Any help would be appreciated. By the way, she is running win XP home on
her laptop, its a dell inspiron laptop. Not sure what the PC is running,
I presume XP as well. I would like to try and guide her over the phone
if possible, otherwise she has to wait for 2 weeks until I am there to
look at it.

Thanks


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Luftwaffe1O1

"Luftwaffe1O1" <(E-Mail Removed)> wrote in
message news:(E-Mail Removed)...
>
> Hi, My girlfriend recently purchased a D-link wireless router. She is
> having issues as that she cannot see any signal from her laptop. There
> is a wired connection from the router to a PC, that works fine. But the
> wireless is not. I am in California at the moment (she is in Germany). I
> won't be there for another 2 weeks. She has a D-link DI524 router.
>
> Anyways though, she has 0 knowledge on the subject, and I suspect she
> just set a password, and tried to plug and play. The result is, she
> cannot see any networks from her laptop. Presumably the router
> broadcasting, and her network card is on
>
> Is there anythign specific I should be looking for here? (I know its a
> bit vague, but pelase bear with me here). I know it could be a million
> things. Also I am not familiar with D-link routers, have never used one.
> Any help would be appreciated. By the way, she is running win XP home on
> her laptop, its a dell inspiron laptop. Not sure what the PC is running,
> I presume XP as well. I would like to try and guide her over the phone
> if possible, otherwise she has to wait for 2 weeks until I am there to
> look at it.
>
> Thanks

Hi,

The first thing that came to mind, which may be a factor, is did your
girlfriend purchase her laptop in the US?

The DI-524, you said, was purchased in Germany. Different countries allow
for different channel frequencies to be allocated for 802.11a/gb wireless
hardware. While there will be channels that both pieces of hardware will be
able to use, the German wireless router will either have additional (or
less) channels that can't be used with the US hardware client. (I'm too
lazy to google to see if Germany has additional or less channels compared to
the US.)

That would be the first thing I'd ask her to check. Make sure the router is
broadcasting on a channel that can be seen from the laptop's wireless
hardware -- if it is a US laptop. From your post, I couldn't tell if you
both were from the US, both from Germany, or you were from the US and she
was from Germany, etc -- so making a little assumption here.

(Even wireless 802.11 wireless hardware sold on US military installations in
foreign countries has to comply with the regulations of the host nation.)