Tiscali - Problem with Webspace

Hi,

Has anyone else been having problem with webspace using Tiscali?

I activated my webspace via their website on 6th June 2007 and duly
uploaded my files using WSFTP, these files appear on the right hand
side of the screen as being on their server, but when trying to look
at the site online using a broswer I encounter a 403 error "The
Website delclined to show the webpage".

I have contact Tiscali technical support on numerous occasions by
telephone and e-mail but just seem to be going round in circles. I
have been sent from pillar to post by their team and the email I got
this moring had the nerve to suggest I download a proper ftp program.

I should add that I have have sucessfuly uploaded said site to BT
Internet via dial-up and it works fine, first time. I have tried
explainig this to Tiscali but they cannot seem to grasp the concept.

Can anyone help please?

Thanks

Pete



Peter Parker

"Peter Parker" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Hi,
>
> Has anyone else been having problem with webspace using Tiscali?
>
> I activated my webspace via their website on 6th June 2007 and duly
> uploaded my files using WSFTP, these files appear on the right hand
> side of the screen as being on their server, but when trying to look
> at the site online using a broswer I encounter a 403 error "The
> Website delclined to show the webpage".
>
> I have contact Tiscali technical support on numerous occasions by
> telephone and e-mail but just seem to be going round in circles. I
> have been sent from pillar to post by their team and the email I got
> this moring had the nerve to suggest I download a proper ftp program.
>
> I should add that I have have sucessfuly uploaded said site to BT
> Internet via dial-up and it works fine, first time. I have tried
> explainig this to Tiscali but they cannot seem to grasp the concept.
>
> Can anyone help please?
>
> Thanks
>
> Pete
>

"Peter Parker" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Hi,
>
> Has anyone else been having problem with webspace using Tiscali?
>
> I activated my webspace via their website on 6th June 2007 and duly
> uploaded my files using WSFTP, these files appear on the right hand
> side of the screen as being on their server, but when trying to look
> at the site online using a broswer I encounter a 403 error "The
> Website delclined to show the webpage".
>
> I have contact Tiscali technical support on numerous occasions by
> telephone and e-mail but just seem to be going round in circles. I
> have been sent from pillar to post by their team and the email I got
> this moring had the nerve to suggest I download a proper ftp program.
>
> I should add that I have have sucessfuly uploaded said site to BT
> Internet via dial-up and it works fine, first time. I have tried
> explainig this to Tiscali but they cannot seem to grasp the concept.
>
> Can anyone help please?
>
> Thanks
>
> Pete

it sounds to me you are doing something wrong at your end
have you got an index.html file in the webspace root? I don't think
an index.htm will work.

Can you successfully point your browser at an individual
file like
http://myweb.tiscali.co.uk/sitename/filename.jpg
or
http://myweb.tiscali.co.uk/sitename/filename.htm(l)
tip:
Keep all filenames including extentions lower case.
I can't think of anything else just now. If you don't
mind publishing the URL I will take a look.
--

Graham.
%Profound_observation%

In news: (E-Mail Removed). com - Peter
Parker wrote :
>> Hi,
>>
>> Has anyone else been having problem with webspace using Tiscali?
>>
>> I activated my webspace via their website on 6th June 2007 and duly
>> uploaded my files using WSFTP, these files appear on the right hand
>> side of the screen as being on their server, but when trying to look
>> at the site online using a broswer I encounter a 403 error "The
>> Website delclined to show the webpage".
>>
>> I have contact Tiscali technical support on numerous occasions by
>> telephone and e-mail but just seem to be going round in circles. I
>> have been sent from pillar to post by their team and the email I got
>> this moring had the nerve to suggest I download a proper ftp program.
>>
>> I should add that I have have sucessfuly uploaded said site to BT
>> Internet via dial-up and it works fine, first time. I have tried
>> explainig this to Tiscali but they cannot seem to grasp the concept.
>>
>> Can anyone help please?
>>
>> Thanks
>>
>> Pete

If this is for a small personal site think about buying a cheap domain name
and hosting on good free web hosting http://host.kick-butt.co.uk .

Not a lot of help with your problem with Tiscali,but then that's the nature
of the beast .

Chris

--
Cheap As Chips Broadband http://yeah.kick-butt.co.uk
Superb hosting & domain name deals http://host.kick-butt.co.uk

On Jul 7, 12:20 pm, "Graham" <m...@privacy.com> wrote:

Hi Graham,

> it sounds to me you are doing something wrong at your end
> have you got an index.html file in the webspace root? I don't think
> an index.htm will work.

Yes index.html is present in the root directory.

> Can you successfully point your browser at an individual
> file likehttp://myweb.tiscali.co.uk/sitename/filename.jpg

Intestingly this worked. http://myweb.tiscali.co.uk/astratv/visa.gif

> orhttp://myweb.tiscali.co.uk/sitename/filename.htm(l)

Tried http://myweb.tiscali.co.uk/astratv/index.html and that bought up
a 404 error.

> If you don't mind publishing the URL I will take a look.

http://myweb.tiscali.co.uk/astratv

The site is actually working at http://www.btinternet.com/~astratvbrighton/Index.html
using the same files but it would be nice to get it going on Tiscali
which is who I pay my money to. (I am actually hosting the site on
belhalf of a collegue who is with $ky broadband - hence no webspace).

Cheers,

Pete.


> --
>
> Graham.
> %Profound_observation%- Hide quoted text -
>
> - Show quoted text -

On Sat, 07 Jul 2007 04:48:05 -0700, Peter Parker
<(E-Mail Removed)> wrote:

>On Jul 7, 12:20 pm, "Graham" <m...@privacy.com> wrote:
>
>Hi Graham,
>
>> it sounds to me you are doing something wrong at your end
>> have you got an index.html file in the webspace root? I don't think
>> an index.htm will work.
>
>Yes index.html is present in the root directory.
>
>> Can you successfully point your browser at an individual
>> file likehttp://myweb.tiscali.co.uk/sitename/filename.jpg
>
>Intestingly this worked. http://myweb.tiscali.co.uk/astratv/visa.gif
>
>> orhttp://myweb.tiscali.co.uk/sitename/filename.htm(l)
>
>Tried http://myweb.tiscali.co.uk/astratv/index.html and that bought up
>a 404 error.
>
>> If you don't mind publishing the URL I will take a look.
>
>http://myweb.tiscali.co.uk/astratv
>
>The site is actually working at http://www.btinternet.com/~astratvbrighton/Index.html

^ ah-ha - clue.


>using the same files but it would be nice to get it going on Tiscali
>which is who I pay my money to. (I am actually hosting the site on
>belhalf of a collegue who is with $ky broadband - hence no webspace).

You got case sensitivity on the Tiscali site
http://myweb.tiscali.co.uk/astratv/Index.html
works.
Best to make all file names all lower case.


--
Regards, Paul Herber, Sandrila Ltd. http://www.sandrila.co.uk/

On Jul 7, 12:56 pm, Paul Herber
<SubstituteMyFirstNameH...@pherber.com> wrote:

> You got case sensitivity on the Tiscali sitehttp://myweb.tiscali.co.uk/astratv/Index.html
> works.

Thanks Paul and also Graham, Don't know why I missed that before,
though still puzzled as to why it works OK on BTI. anyway have now
changed it all to lower case and it works fine without the index but
having to be specifed, ie http://myweb.tiscali.co.uk/astratv

Cheers

Pete.

"Peter Parker" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> On Jul 7, 12:56 pm, Paul Herber
> <SubstituteMyFirstNameH...@pherber.com> wrote:
>
>> You got case sensitivity on the Tiscali
>> sitehttp://myweb.tiscali.co.uk/astratv/Index.html
>> works.
>
> Thanks Paul and also Graham, Don't know why I missed that before,
> though still puzzled as to why it works OK on BTI.

It may be that they are using windows servers and Tiscali are using unix.

On Sat, 07 Jul 2007 05:07:07 -0700, Peter Parker
<(E-Mail Removed)> wrote:

>On Jul 7, 12:56 pm, Paul Herber
><SubstituteMyFirstNameH...@pherber.com> wrote:
>
>> You got case sensitivity on the Tiscali sitehttp://myweb.tiscali.co.uk/astratv/Index.html
>> works.
>
>Thanks Paul and also Graham, Don't know why I missed that before,
>though still puzzled as to why it works OK on BTI. anyway have now
>changed it all to lower case and it works fine without the index but
>having to be specifed, ie http://myweb.tiscali.co.uk/astratv

but please get rid of the patterned background and the flashing blue
bars.
My 2p.


--
Regards, Paul Herber, Sandrila Ltd. http://www.sandrila.co.uk/

On Sat, 07 Jul 2007 05:07:07 -0700, Peter Parker wrote:

> On Jul 7, 12:56 pm, Paul Herber
> <SubstituteMyFirstNameH...@pherber.com> wrote:
>
>> You got case sensitivity on the Tiscali sitehttp://myweb.tiscali.co.uk/astratv/Index.html
>> works.
>
> Thanks Paul and also Graham, Don't know why I missed that before,
> though still puzzled as to why it works OK on BTI. anyway have now
> changed it all to lower case and it works fine without the index but
> having to be specifed, ie http://myweb.tiscali.co.uk/astratv
>
> Cheers
>
> Pete.

You might like to run it through validator.w3c.org...

--
Regards
Alex
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The Reply-To address is valid