BT Internet SMTP authentivation problem

Guys, my parents have just installed Tiscali broadband at thier home PC.

Previously, they'd used BTInternet via dial-up for web and mail.

I am trying to set up their machine so that the can continue to use their
old BT internet email address via Outlook Express, and I am failing.

I have the incoming mail sorted, however, apparantly, BT internet needs to
"authenticate" smtp?? Now, I have ticked the "My server requires
authentication" box, but when I send/receive, the password and user name
authentication window pops up, and will not send email. Inbcidentally, on
this window, the save password box is ticked, but greyed out.

Any ideas before I throw myself, and their PC from a high window?

Cheers



Chris




Chris Macnamara

Chris Macnamara wrote:
> Guys, my parents have just installed Tiscali broadband at thier home PC.

> Previously, they'd used BTInternet via dial-up for web and mail.

> I am trying to set up their machine so that the can continue to use their
> old BT internet email address via Outlook Express, and I am failing.

> I have the incoming mail sorted, however, apparantly, BT internet needs to
> "authenticate" smtp?? Now, I have ticked the "My server requires
> authentication" box, but when I send/receive, the password and user name
> authentication window pops up, and will not send email. Inbcidentally, on
> this window, the save password box is ticked, but greyed out.

> Any ideas before I throw myself, and their PC from a high window?

Just set-up IE to use the tiscali smtp server "smtp.tiscali.co.uk" as
the default server and send all your mail through that. The BT smtp
server will only work if your connecting through a BT dial up or BB account.

--
Steve

In the eyes of a cat, all things belong to cats.
- English Proverb

Chris Macnamara wrote:
> Guys, my parents have just installed Tiscali broadband at thier home PC.
>
> Previously, they'd used BTInternet via dial-up for web and mail.
>
> I am trying to set up their machine so that the can continue to use their
> old BT internet email address via Outlook Express, and I am failing.
>
> I have the incoming mail sorted, however, apparantly, BT internet needs to
> "authenticate" smtp?? Now, I have ticked the "My server requires
> authentication" box, but when I send/receive, the password and user name
> authentication window pops up, and will not send email. Inbcidentally, on
> this window, the save password box is ticked, but greyed out.
>
> Any ideas before I throw myself, and their PC from a high window?

Use the Tiscali SMTP

--
Abo

>> Guys, my parents have just installed Tiscali broadband at thier home PC.
>>
>> Previously, they'd used BTInternet via dial-up for web and mail.
>>
>> I am trying to set up their machine so that the can continue to use their
>> old BT internet email address via Outlook Express, and I am failing.
>>
>> I have the incoming mail sorted, however, apparantly, BT internet needs
>> to "authenticate" smtp?? Now, I have ticked the "My server requires
>> authentication" box, but when I send/receive, the password and user name
>> authentication window pops up, and will not send email. Inbcidentally, on
>> this window, the save password box is ticked, but greyed out.
>>
>> Any ideas before I throw myself, and their PC from a high window?
>
> Use the Tiscali SMTP
>
> --
> Abo

Thanks for the fast responses guys.

Cheers


Chris