Bulldog Broadband, Any Happy Customers?

My exchange has been unbundled by Bulldog, I was thinking of signing up but
having read online reviews about Bulldog I have been somewhat put off. There
seems to be loads of people with billing problems, Bulldog not taking
payment and then cutting people off and such like. I know people who post
reviews are usually unhappy customers so am I getting a biased opinion or
are Bulldog as bad as the various online reviewers make out. Are there any
happy Bulldog customer?




Phil

"Phil" <(E-Mail Removed)> wrote in message
news:465d2762$0$31838$(E-Mail Removed)...
> My exchange has been unbundled by Bulldog, I was thinking of signing up
> but having read online reviews about Bulldog I have been somewhat put off.
> There seems to be loads of people with billing problems, Bulldog not
> taking payment and then cutting people off and such like. I know people
> who post reviews are usually unhappy customers so am I getting a biased
> opinion or are Bulldog as bad as the various online reviewers make out.
> Are there any happy Bulldog customer?

Have a look here
www.my-bulldog-hell.co.uk
and here:
http://bbs.adslguide.org.uk/postlist...&Board=bulldog




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On 30 May 2007, "Phil" <(E-Mail Removed)> wrote:

>Are there any happy Bulldog customer?

A friend of mine has been on Bulldog for past 2 to 3 years (perhaps longer)
at home, and only commented in the negative about two aspects - one was the
transfer of the line from BT to Bulldog (it was in his wife's name on BT a/c
and he was applying for the switchover), and a problem concerning voice calls
for a short period. They are away on holiday right now, so cannot ask him if
all is OK at present, but assume nothing terrible else he'd have mentioned
plans to switch ISP before now.

"Phil" <(E-Mail Removed)> wrote in message
news:465d2762$0$31838$(E-Mail Removed)...
> My exchange has been unbundled by Bulldog, I was thinking of signing up
> but having read online reviews about Bulldog I have been somewhat put off.
> There seems to be loads of people with billing problems, Bulldog not
> taking payment and then cutting people off and such like. I know people
> who post reviews are usually unhappy customers so am I getting a biased
> opinion or are Bulldog as bad as the various online reviewers make out.
> Are there any happy Bulldog customer?
>

The answer appears in the archives of this group.

1. Did not install on time (or sometimes at all).

2. Bandwidth not delivered.

3. Repairs very slow.

4. Customer Service - what CS.

5. Overcharging and billing inaccuracy.

after initial heavy telesales promotion Bulldog ceased promotion domestic
market...

For an equivalent mobile product try 3.

"Phil" <(E-Mail Removed)> wrote in message
news:465d2762$0$31838$(E-Mail Removed)...
> My exchange has been unbundled by Bulldog, I was thinking of signing up
> but having read online reviews about Bulldog I have been somewhat put off.
> There seems to be loads of people with billing problems, Bulldog not
> taking payment and then cutting people off and such like. I know people
> who post reviews are usually unhappy customers so am I getting a biased
> opinion or are Bulldog as bad as the various online reviewers make out.
> Are there any happy Bulldog customer?

Been with Bulldog since Jan 2003, and generally i'm happy with it. Was an
ADSL2+ triallist and had a few issues technically, but they were sorted and
now I get a constant 18Mbit/s download. Their CS is poor and it took months
to get a working direct debit, but got a lot of service credits to make up
for it, so a few moaning phone calls a month and then getting a month free
was worth the pain. If you know how to fix issues on your side and you won't
need any assistance, then they are fine. I never use the voice line, prefer
BT for voice, they do that part well.

Though I should be getting BT Total Broadband Option 3 soon, so will be
interesting to see how I handle the drop in speed and decide whether I
should bin Bulldog and save the £35 a month.

MA wrote:
> "Phil" <(E-Mail Removed)> wrote in message
> news:465d2762$0$31838$(E-Mail Removed)...
>> My exchange has been unbundled by Bulldog, I was thinking of
>> signing up but having read online reviews about Bulldog I have
>> been somewhat put off. There seems to be loads of people with
>> billing problems, Bulldog not taking payment and then cutting
>> people off and such like. I know people who post reviews are
>> usually unhappy customers so am I getting a biased opinion or are
>> Bulldog as bad as the various online reviewers make out. Are there
>> any happy Bulldog customer?
>
> Been with Bulldog since Jan 2003, and generally i'm happy with it.
> Was an ADSL2+ triallist and had a few issues technically, but they
> were sorted and now I get a constant 18Mbit/s download. Their CS is
> poor and it took months to get a working direct debit, but got a
> lot of service credits to make up for it, so a few moaning phone
> calls a month and then getting a month free was worth the pain. If
> you know how to fix issues on your side and you won't need any
> assistance, then they are fine. I never use the voice line, prefer
> BT for voice, they do that part well.
> Though I should be getting BT Total Broadband Option 3 soon, so
> will be interesting to see how I handle the drop in speed and
> decide whether I should bin Bulldog and save the £35 a month.

Have you had your email yet?

Most of my colleagues have, both the ones on pay direct & the ones who
haven't got any service.

Mind you if they wait a couple more months I'll have a lesser penalty
payment for dumping my ISP..

"Kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:f3u2pa$is6$(E-Mail Removed)...
>> Though I should be getting BT Total Broadband Option 3 soon, so
>> will be interesting to see how I handle the drop in speed and
>> decide whether I should bin Bulldog and save the £35 a month.
>
> Have you had your email yet?
>
> Most of my colleagues have, both the ones on pay direct & the ones who
> haven't got any service.
>
> Mind you if they wait a couple more months I'll have a lesser penalty
> payment for dumping my ISP..

Not yet. As I have a BT and Bulldog phone line at least I can try BT
Broadband without any loss of service. Hopefully will get the email soon
though! I'm fairly new though, so they've probably missed me!