Problems with Sky Email - need help please

A mate of mine went on Sky Broadband about a month ago but has never been
able to get his email working correctly. He says it throws up an error
message wbut when I asked what it was, he couldn't remember, so tomorrow
night I'm going to use UltraVNC to remotely access his machine and hopefully
sort it out.

Is Sky email a web-based thing or can it be accessed by POP3/SMTP through
Outlook Express - and if OE can be used, what are the server settings? Oh,
and is the username the whole (E-Mail Removed) or just the xxx bit?

Cheers folks,

John

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John

"John" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
>A mate of mine went on Sky Broadband about a month ago but has never been
>able to get his email working correctly. He says it throws up an error
>message wbut when I asked what it was, he couldn't remember, so tomorrow
>night I'm going to use UltraVNC to remotely access his machine and
>hopefully sort it out.
>
> Is Sky email a web-based thing or can it be accessed by POP3/SMTP through
> Outlook Express - and if OE can be used, what are the server settings? Oh,
> and is the username the whole (E-Mail Removed) or just the xxx bit?
>
> Cheers folks,
>
> John
>
> --

Why don't you just tell him to come to the group and the information can be
given directly to him. It will save you pretending you can fix it, not
knowing what to do and not telling him you are asking people here! You
could do a tiny bit of research for yourself using a basic web browser to
give the answers you need. I get the feeling you are not only going to
access his computer just once, and if I was him I wouldn't let you.
Go and set his newsgroup access up or tell him how to do it over the phone.
I would rather tell him how to fix the problem directly.

"Len" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "John" <(E-Mail Removed)> wrote in message
> news(E-Mail Removed)...
>>A mate of mine went on Sky Broadband about a month ago but has never been
>>able to get his email working correctly. He says it throws up an error
>>message wbut when I asked what it was, he couldn't remember, so tomorrow
>>night I'm going to use UltraVNC to remotely access his machine and
>>hopefully sort it out.
>>
>> Is Sky email a web-based thing or can it be accessed by POP3/SMTP through
>> Outlook Express - and if OE can be used, what are the server settings?
>> Oh, and is the username the whole (E-Mail Removed) or just the xxx bit?
>>
>> Cheers folks,
>>
>> John
>>
>> --
>
> Why don't you just tell him to come to the group and the information can
> be given directly to him. It will save you pretending you can fix it, not
> knowing what to do and not telling him you are asking people here! You
> could do a tiny bit of research for yourself using a basic web browser to
> give the answers you need. I get the feeling you are not only going to
> access his computer just once, and if I was him I wouldn't let you.
> Go and set his newsgroup access up or tell him how to do it over the
> phone.
> I would rather tell him how to fix the problem directly.

Well, thanks for that rather helpful reply Len. With a little more effort
you could be impossible rather than just ineffectual.

> Why don't you just tell him to come to the group and the information can
> be given directly to him

He hasn't got a clue about newsgroups, nor does he have any inclination to
find out about them. On top of that, he knows that he can come to me for
help and I have access to the groups.

> I get the feeling you are not only going to access his computer just once,
> and if I was him I > wouldn't let you

Well, if it was you I wouldn't offer to help in the first place. With the
system I use, the person needing the help has to initiate the connection
between us and they have complete control. All I can do is to wait for the
incoming connection and then accept it. Once either of us clears down, only
they can reinstate it.

And finally, far from being thick as you seem to think I am, I served a
4-year apprenticeship to become an electrician, later worked as a cable
jointer on BT, and if you click on this link
http://www.prestoncwu.co.uk/dvd/hnc.jpg you'll see that I have an HNC in
computing, as well as being Cisco CCNA certified - the HNC is the only
paperwork in this desk but I'll be happy to scan the other certificates for
you tomorrow if you wish.

If you cannot be helpful when someone asks for help, please do not say
anything at all.

John.

John laid this down on his screen :
> A mate of mine went on Sky Broadband about a month ago but has never been
> able to get his email working correctly. He says it throws up an error
> message wbut when I asked what it was, he couldn't remember, so tomorrow
> night I'm going to use UltraVNC to remotely access his machine and hopefully
> sort it out.
>
> Is Sky email a web-based thing or can it be accessed by POP3/SMTP through
> Outlook Express - and if OE can be used, what are the server settings? Oh,
> and is the username the whole (E-Mail Removed) or just the xxx bit?
>

Sky pop mail is very flakey - webmail seems OK.

Why not simply set up a googlemail account? That way, if he ever leaves
Sky, you won't have to go through it all again.

John wrote:
> A mate of mine went on Sky Broadband about a month ago but has
> never been able to get his email working correctly. He says it
> throws up an error message wbut when I asked what it was, he
> couldn't remember, so tomorrow night I'm going to use UltraVNC to
> remotely access his machine and hopefully sort it out.
>
> Is Sky email a web-based thing or can it be accessed by POP3/SMTP
> through Outlook Express - and if OE can be used, what are the
> server settings? Oh, and is the username the whole (E-Mail Removed) or
> just the xxx bit?
> Cheers folks,
>
> John

Sky servers (well the last time I checked)

pop.sky.com
smtp.sky.com

Username = username, not (E-Mail Removed)
password is the same as that to log into the SKY Broadband site

After doing all that & setting it up, it will work around once a week
if you're lucky (mine works less than that) but you do have an option
of login into the Sky Broadband site & using webmail..

Personally if your friend wants a usable email account then they
should think about hotmail or the like which are free or searching
around & paying for one with better services, he can even get a
personalised email address if he wants which will never change, even
when he changes ISP...

Understand I'm not saying they never work, it's just that they are
very unstable & more than a few have made other arrangements...

"kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:f0644a$rbl$(E-Mail Removed)...
> John wrote:
>> A mate of mine went on Sky Broadband about a month ago but has
>> never been able to get his email working correctly. He says it
>> throws up an error message wbut when I asked what it was, he
>> couldn't remember, so tomorrow night I'm going to use UltraVNC to
>> remotely access his machine and hopefully sort it out.
>>
>> Is Sky email a web-based thing or can it be accessed by POP3/SMTP
>> through Outlook Express - and if OE can be used, what are the
>> server settings? Oh, and is the username the whole (E-Mail Removed) or
>> just the xxx bit?
>> Cheers folks,
>>
>> John
>
> Sky servers (well the last time I checked)
>
> pop.sky.com
> smtp.sky.com
>
> Username = username, not (E-Mail Removed)
> password is the same as that to log into the SKY Broadband site
>
> After doing all that & setting it up, it will work around once a week if
> you're lucky (mine works less than that) but you do have an option of
> login into the Sky Broadband site & using webmail..
>
> Personally if your friend wants a usable email account then they should
> think about hotmail or the like which are free or searching around &
> paying for one with better services, he can even get a personalised email
> address if he wants which will never change, even when he changes ISP...
>
> Understand I'm not saying they never work, it's just that they are very
> unstable & more than a few have made other arrangements...

Thanks very much Jono and Kraftee. That's how to do it Len - take note for
future reference.

John.

John wrote:
> A mate of mine went on Sky Broadband about a month ago but has never been
> able to get his email working correctly. He says it throws up an error
> message wbut when I asked what it was, he couldn't remember, so tomorrow
> night I'm going to use UltraVNC to remotely access his machine and hopefully
> sort it out.
>
> Is Sky email a web-based thing or can it be accessed by POP3/SMTP through
> Outlook Express - and if OE can be used, what are the server settings? Oh,
> and is the username the whole (E-Mail Removed) or just the xxx bit?

Sky's e-mail is severely broken, I'll be surprised if you get any joy
what so ever. I've been trying to get my brothers e-mail working for a
few weeks now with no success. This information from their tech support
may be of some use (though it didn't work for me).

=========
We are currently experiencing technical issues with our log in facility,
however, to resolve this follow these steps:-

- Go to www.sky.com
- Click 'login/register'- top right of page
- Click 'password help' (do not enter username at this point)
- Enter 'username'
- Click 'Next'
- Enter security question, answer (usually Mothers Maiden Name)
- Create new password (password must be between 7 and 12 characters with
at least 1 number and in lower case)
- If does not accept, try numerous times
- Click 'Next'
- You should get confirmation of new password
- Once this is completed, click 'My Sky' tab within sky.com
- Click 'My Sky Profile'
- Log in with username and (new) password
- Click 'View My Sky Profile'
- On the bottom right hand side, click 'Edit'
- If you wish a new password, enter here and update information which is
unpopulated i.e. place of birth etc.
- Click 'Submit'

Now your profile will be saved with the new information and you will be
able to log into www.skybroadband.com
I trust this helps, however should yo u require any further assistance
please reply to this email or call us on 08705 515 515. Lines are open
24 hours a day.
Kind regards

Alan
Sky Broadband Technical Support
=========

Report back and let me know if you have any luck!

--
regards, James Luff Gamertag: Lufferov
remove 'nospam' to e-mail
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Those that understand binary, and those that don't."

"James Luff" <(E-Mail Removed)> wrote in message
news:Ue6dne6C-_(E-Mail Removed)...
> John wrote:
>> A mate of mine went on Sky Broadband about a month ago but has never been
>> able to get his email working correctly. He says it throws up an error
>> message wbut when I asked what it was, he couldn't remember, so tomorrow
>> night I'm going to use UltraVNC to remotely access his machine and
>> hopefully sort it out.
>>
>> Is Sky email a web-based thing or can it be accessed by POP3/SMTP through
>> Outlook Express - and if OE can be used, what are the server settings?
>> Oh, and is the username the whole (E-Mail Removed) or just the xxx bit?
>
> Sky's e-mail is severely broken, I'll be surprised if you get any joy what
> so ever. I've been trying to get my brothers e-mail working for a few
> weeks now with no success. This information from their tech support may be
> of some use (though it didn't work for me).
>
> =========
> We are currently experiencing technical issues with our log in facility,
> however, to resolve this follow these steps:-
>
> - Go to www.sky.com
> - Click 'login/register'- top right of page
> - Click 'password help' (do not enter username at this point)
> - Enter 'username'
> - Click 'Next'
> - Enter security question, answer (usually Mothers Maiden Name)
> - Create new password (password must be between 7 and 12 characters with
> at least 1 number and in lower case)
> - If does not accept, try numerous times
> - Click 'Next'
> - You should get confirmation of new password
> - Once this is completed, click 'My Sky' tab within sky.com
> - Click 'My Sky Profile'
> - Log in with username and (new) password
> - Click 'View My Sky Profile'
> - On the bottom right hand side, click 'Edit'
> - If you wish a new password, enter here and update information which is
> unpopulated i.e. place of birth etc.
> - Click 'Submit'
>
> Now your profile will be saved with the new information and you will be
> able to log into www.skybroadband.com
> I trust this helps, however should yo u require any further assistance
> please reply to this email or call us on 08705 515 515. Lines are open 24
> hours a day.
> Kind regards
>
> Alan
> Sky Broadband Technical Support
> =========
>
> Report back and let me know if you have any luck!

Thanks for that James - I'll certainly keep you informed of the outcome
although, after all I've read, I think you already know what it'll be (

John.

James Luff wrote:
> John wrote:
>> A mate of mine went on Sky Broadband about a month ago but has
>> never been able to get his email working correctly. He says it
>> throws up an error message wbut when I asked what it was, he
>> couldn't remember, so tomorrow night I'm going to use UltraVNC to
>> remotely access his machine and hopefully sort it out.
>>
>> Is Sky email a web-based thing or can it be accessed by POP3/SMTP
>> through Outlook Express - and if OE can be used, what are the
>> server settings? Oh, and is the username the whole (E-Mail Removed) or
>> just the xxx bit?
>
> Sky's e-mail is severely broken, I'll be surprised if you get any
> joy what so ever. I've been trying to get my brothers e-mail
> working for a few weeks now with no success. This information from
> their tech support may be of some use (though it didn't work for
> me).
> =========
> We are currently experiencing technical issues with our log in
> facility, however, to resolve this follow these steps:-
>
> - Go to www.sky.com
> - Click 'login/register'- top right of page
> - Click 'password help' (do not enter username at this point)
> - Enter 'username'
> - Click 'Next'
> - Enter security question, answer (usually Mothers Maiden Name)
> - Create new password (password must be between 7 and 12 characters
> with at least 1 number and in lower case)
> - If does not accept, try numerous times
> - Click 'Next'
> - You should get confirmation of new password
> - Once this is completed, click 'My Sky' tab within sky.com
> - Click 'My Sky Profile'
> - Log in with username and (new) password
> - Click 'View My Sky Profile'
> - On the bottom right hand side, click 'Edit'
> - If you wish a new password, enter here and update information
> which is unpopulated i.e. place of birth etc.
> - Click 'Submit'
>
> Now your profile will be saved with the new information and you
> will be able to log into www.skybroadband.com
> I trust this helps, however should yo u require any further
> assistance please reply to this email or call us on 08705 515 515.
> Lines are open 24 hours a day.
> Kind regards
>
> Alan
> Sky Broadband Technical Support
> =========
>
> Report back and let me know if you have any luck!

They've been experiencing issues for at least 6 months now. When does
an issue become a feature??