Wanadoo

Just been asked for help by a wanadoo customer who lives out in the sticks -
she has been having troubles for months and wanadoo said it was a bt line
fault - BT eng called and said her phone was fine and she got a £99 bill -
Went off completely 3 weeks ago and wanadoo said bt had now admitted there
was a bt fault but nothing has been done.
She is thinking of cancelling wanadoo as their high phone charges to their
indian call centre are a waste of time and going with force9.
She has been told they would be more likely to sort out the issue with bt,
what do others think. I cannot recommend my isp to her as it isn't only his
trains that have problems.




Mike

Mike wrote:
> Just been asked for help by a wanadoo customer who lives out in the sticks -
> she has been having troubles for months and wanadoo said it was a bt line
> fault - BT eng called and said her phone was fine and she got a £99 bill -
> Went off completely 3 weeks ago and wanadoo said bt had now admitted there
> was a bt fault but nothing has been done.
> She is thinking of cancelling wanadoo as their high phone charges to their
> indian call centre are a waste of time and going with force9.
> She has been told they would be more likely to sort out the issue with bt,
> what do others think. I cannot recommend my isp to her as it isn't only his
> trains that have problems.

If she was to move to F9 and have the same problem then I'd be happy to
take ownership of any fault that was raised.

Kind Rgds,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Force 9 www.f9.net.uk
+------ Force 9 - Adding Value to the Internet -----

"Mike" <(E-Mail Removed)> wrote in message
news:UZ_Ih.11599$(E-Mail Removed)...
> Just been asked for help by a wanadoo customer who lives out in the
> sticks - she has been having troubles for months and wanadoo said it
> was a bt line fault - BT eng called and said her phone was fine and
> she got a £99 bill - Went off completely 3 weeks ago and wanadoo
> said bt had now admitted there was a bt fault but nothing has been
> done.
> She is thinking of cancelling wanadoo as their high phone charges to
> their indian call centre are a waste of time and going with force9.
> She has been told they would be more likely to sort out the issue
> with bt, what do others think. I cannot recommend my isp to her as
> it isn't only his trains that have problems.
>

I know of 3 Wanapoo "customers" that lost their connection just over 3
weeks ago
when they were offered a speed increase. I now believe it involved
being LLUed.
There seems to be no desire on Wanapoo's part to accept the fault or
rectify it.

Anyway MACs have been requested, just a question of where they'll go.

Eric

--
Remove the dross to contact me directly

"Force9 Support Team" <(E-Mail Removed)> wrote in message
news:45f49c5f$0$8757$(E-Mail Removed)...

>
> If she was to move to F9 and have the same problem then I'd be happy to
> take ownership of any fault that was raised.
>

Bob, have you moved from Plusnet? Or are they the same company?

"Force9 Support Team" <(E-Mail Removed)> wrote in message
news:45f49c5f$0$8757$(E-Mail Removed)...
> Mike wrote:
>> Just been asked for help by a wanadoo customer who lives out in the
>> sticks - she has been having troubles for months and wanadoo said it was
>> a bt line fault - BT eng called and said her phone was fine and she got a
>> £99 bill - Went off completely 3 weeks ago and wanadoo said bt had now
>> admitted there was a bt fault but nothing has been done.
>> She is thinking of cancelling wanadoo as their high phone charges to
>> their indian call centre are a waste of time and going with force9.
>> She has been told they would be more likely to sort out the issue with
>> bt, what do others think. I cannot recommend my isp to her as it isn't
>> only his trains that have problems.
>
> If she was to move to F9 and have the same problem then I'd be happy to
> take ownership of any fault that was raised.
>
> Kind Rgds,
>
> --
> |Bob Pullen Broadband Solutions for
> |Support Home & Business @
> |Force 9 www.f9.net.uk
> +------ Force 9 - Adding Value to the Internet -----

She decided last night to go over to Force9
I have pals up here in Orkney that are on Force9 and one reports speed in
excess of 7mbps at all times, he is about 1/2 mile from the exchange.
I am with virgin 400 metres from exchange and up to 6100kbps early in the
day and as low as 150kbps in the evenings. My contract runs to the end of
November with their option 1 and then I shall be looking at migrating to
Force 9.
I did actually sign up with Force9 initially but there was a hardware
problem with the BT connection to our area which has now been resolved and
to be fair Virgin were the only one that kept replacing the order when BT
wholesale cancelled it. BT wholesale cancelled and disconnected BTinternet
customers who were getting broadband ok but BTwholesale wouldn't accept that
it was working, this went on for a few weeks after I was up and running.
Mike

(E-Mail Removed) declared for all the world to hear...
>
> "Force9 Support Team" <(E-Mail Removed)> wrote in message
> news:45f49c5f$0$8757$(E-Mail Removed)...
>
> >
> > If she was to move to F9 and have the same problem then I'd be happy to
> > take ownership of any fault that was raised.
> >
>
> Bob, have you moved from Plusnet? Or are they the same company?

They are the same company, 2 different brands. 3 if you count metronet
which they also own.
--
Regards
Jon

On 12 Mar, 18:05, "Mike" <u.k...@itsnot.real> wrote:
> "Force9 Support Team" <supp...@force9.net> wrote in messagenews:45f49c5f$0$8757$(E-Mail Removed)...
>
>
>
>
>
> > Mike wrote:
> >> Just been asked for help by a wanadoo customer who lives out in the
> >> sticks - she has been having troubles for months and wanadoo said it was
> >> a bt line fault - BT eng called and said her phone was fine and she got a
> >> £99 bill - Went off completely 3 weeks ago and wanadoo said bt had now
> >> admitted there was a bt fault but nothing has been done.
> >> She is thinking of cancelling wanadoo as their high phone charges to
> >> their indian call centre are a waste of time and going with force9.
> >> She has been told they would be more likely to sort out the issue with
> >> bt, what do others think. I cannot recommend my isp to her as it isn't
> >> only his trains that have problems.
>
> > If she was to move to F9 and have the same problem then I'd be happy to
> > take ownership of any fault that was raised.
>
> > Kind Rgds,
>
> > --
> > |Bob Pullen Broadband Solutions for
> > |Support Home & Business @
> > |Force 9 www.f9.net.uk
> > +------ Force 9 - Adding Value to the Internet -----
>
> She decided last night to go over to Force9
> I have pals up here in Orkney that are on Force9 and one reports speed in
> excess of 7mbps at all times, he is about 1/2 mile from the exchange.
> I am with virgin 400 metres from exchange and up to 6100kbps early in the
> day and as low as 150kbps in the evenings. My contract runs to the end of
> November with their option 1 and then I shall be looking at migrating to
> Force 9.
> I did actually sign up with Force9 initially but there was a hardware
> problem with the BT connection to our area which has now been resolved and
> to be fair Virgin were the only one that kept replacing the order when BT
> wholesale cancelled it. BT wholesale cancelled and disconnected BTinternet
> customers who were getting broadband ok but BTwholesale wouldn't accept that
> it was working, this went on for a few weeks after I was up and running.
> Mike- Hide quoted text -
>
> - Show quoted text -

Telephone could be OK, need BT to check Broadband connection !!.
Did you not have a phone line for years without broadband ? then you
had to wait to use your ISP account while BT connected your
broadband !

Did BT know your problem was with your broadband connection or did
they think you had a problem with your telephone line ??

When my ISP has a problem my adsl modem still shows me if I'm
connected to the network, If my problem is BT I can't see any
connection outside the house (no adsl connection at all)

Frustrating when things don't work and no-one seems to want to talk (

"Mikey" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
On 12 Mar, 18:05, "Mike" <u.k...@itsnot.real> wrote:
> "Force9 Support Team" <supp...@force9.net> wrote in
> messagenews:45f49c5f$0$8757$(E-Mail Removed)...
>
>
>
>
>
> > Mike wrote:
> >> Just been asked for help by a wanadoo customer who lives out in the
> >> sticks - she has been having troubles for months and wanadoo said it
> >> was
> >> a bt line fault - BT eng called and said her phone was fine and she got
> >> a
> >> £99 bill - Went off completely 3 weeks ago and wanadoo said bt had now
> >> admitted there was a bt fault but nothing has been done.
> >> She is thinking of cancelling wanadoo as their high phone charges to
> >> their indian call centre are a waste of time and going with force9.
> >> She has been told they would be more likely to sort out the issue with
> >> bt, what do others think. I cannot recommend my isp to her as it isn't
> >> only his trains that have problems.
>
> > If she was to move to F9 and have the same problem then I'd be happy to
> > take ownership of any fault that was raised.
>
> > Kind Rgds,
>
> > --
> > |Bob Pullen Broadband Solutions for
> > |Support Home & Business @
> > |Force 9 www.f9.net.uk
> > +------ Force 9 - Adding Value to the Internet -----
>
> She decided last night to go over to Force9
> I have pals up here in Orkney that are on Force9 and one reports speed in
> excess of 7mbps at all times, he is about 1/2 mile from the exchange.
> I am with virgin 400 metres from exchange and up to 6100kbps early in the
> day and as low as 150kbps in the evenings. My contract runs to the end of
> November with their option 1 and then I shall be looking at migrating to
> Force 9.
> I did actually sign up with Force9 initially but there was a hardware
> problem with the BT connection to our area which has now been resolved and
> to be fair Virgin were the only one that kept replacing the order when BT
> wholesale cancelled it. BT wholesale cancelled and disconnected BTinternet
> customers who were getting broadband ok but BTwholesale wouldn't accept
> that
> it was working, this went on for a few weeks after I was up and running.
> Mike- Hide quoted text -
>
> - Show quoted text -

Telephone could be OK, need BT to check Broadband connection !!.
Did you not have a phone line for years without broadband ? then you
had to wait to use your ISP account while BT connected your
broadband !

Did BT know your problem was with your broadband connection or did
they think you had a problem with your telephone line ??

When my ISP has a problem my adsl modem still shows me if I'm
connected to the network, If my problem is BT I can't see any
connection outside the house (no adsl connection at all)

Frustrating when things don't work and no-one seems to want to talk (

It was according to BT a software problem within their system. A call to the
BT manager for Scotland and his staff would get it switched on manualy and
everything would be fine for a week and then BTwholesale would switch it off
saying it wasn't working. It was extremely annoying for the BT staff and
they did work hard to sort out the problem but it took a good while. It was
even more annoying as it had just cost BT a few tens of thousands of pounds
to upgrade the link serving only 11 households. A BT line check gives me a
connection of 7000kbps and with Virgin I get up to 6100kbps in the mornings
and as low as 150kbps in the evenings. Will definitley be looking at the
situation again in November at the end of the contract.

On 12 Mar 2007, Jon <(E-Mail Removed)> wrote:

>They are the same company, 2 different brands. 3 if you count metronet
>which they also own.

4 when you include Free-Online as well. Though to be fair, the 4th is
really Metronet, because it was bought in, and because it is still not
quite the same as the other 3 (such as using external news service, so
that one provides users with binary groups, unlike PN/F9/F-O)