I hate ISPs

Hi,

Can someone please help, am I missing something? If I offer to sell
you something and we agree on a deal, and i woefully fail to meet my
side of the contractual agreement, I can end up in court for breach of
contract.

Yet ISPs treat customers with total and utter contempt, fail to
provide any kind of support; and they route my calls to India where
the person on the other end of the phone has no idea what I'm talking
about and doesn't give a sh*t.
Most annoyingling not only do I have to wait on the phone being
redirected for 30 mins before speaking to someone, I have to pay for
the privalege (those 0870 aren't free).

My problem is simple:
I'm with TalkTalk, I have a brand new setup new laptop, new cables,
new router, new filter etc.
I've used this set up at a neigbours house and get online in two
seconds.

Proble is at my house my router can't get an ADSL connection. Tried
calling TalkTalk, should be an easy fix, until you get put through to
India where their sole purpose is wind me up. The calls usually go as
follows:

Is it okay to call you Mr Richard? No its F@@ not!
Can I take your name etc (10 mins later)....
I need to test your set up. Eh!? But it's all new and proven to work a
few hours ago at my neighbours house. Still need to go through
everything. Have you tried turning it on and off, and resetting the
router.?
I AM going to kill someone soon with a lump hammer and a small hunting
knife.

All I need is for the ISP to check the F'ing line and to ensure my
account is fully active. Oh no can't do that you need second line
support. AFTER 30mins chatting to some brain dead robot in India they
tell me that, okay stay calm just transfer the call then; can't do
that its been engaged for the last 6 months. Okay, staying calm, whats
the number so I can call directly. Its blah blah blah; blah blah blah.
Ok, I'll call it directly. Sorry you have dialled a wrong number plase
hang up and try again.

It is obvious this is just a money spinner for TalkTalk, I ring the
help desk at 30p a minute, I get no help, stay on the line for 30
mins; and have to try again in a few days time.

THIS IS THEFT, and it's not fair.

WHO in the hell is monitoring these people.
When I went into a Carphonewarehouse store they told me don't complain
your getting it for free.
Hey, are you on cocaine? Getting what for free, N O T H I N G for
free. Why don't TalkTalk offer me a solid gold Bently Continetal GT
worth 1million if I sign up to their broadband, and then just don't
provide the car? Its the same thing.


Excuse my rant, can anyone tell me how I can test the line and/ or my
account?
Can anyone tell me how I can talk to someone with a brain at TalkTalk
who is interested in helping me?
Or maybe I am completely delusional to think that such people exist?

Thank you for reading this, I'll go and pick up all my toys now which
seem to be littered around my pram.
Regards
Richard



richie

richie wrote:
> Can someone please help, am I missing something? If I offer to sell
> you something and we agree on a deal, and i woefully fail to meet my
> side of the contractual agreement, I can end up in court for breach of
> contract.
>
> Yet ISPs treat customers with total and utter contempt, fail to
> provide any kind of support; and they route my calls to India where
> the person on the other end of the phone has no idea what I'm talking
> about and doesn't give a sh*t.
> Most annoyingling not only do I have to wait on the phone being
> redirected for 30 mins before speaking to someone, I have to pay for
> the privalege (those 0870 aren't free).

Maybe if you were paying your ISP for a service, they'd be able to
provide a better one. As you are not paying for this service, you must
expect them to cut a few corners, whether it be on support or otherwise.

Having said that, I can only recommend that you try talking to TalkTalk
again and try to find someone who can check that your line has been
activated/properly setup etc. Failing that, try writing to them.

Failing that, ask for a refund.

"richie" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Hi,
>
> Can someone please help, am I missing something? If I offer to sell
> you something and we agree on a deal, and i woefully fail to meet my
> side of the contractual agreement, I can end up in court for breach of
> contract.

Thats the crux of the issue.
What does your contract with them say?
If you think its enforcable then take legal action to enforce it.

I suspect that most ISP's contracts have very little in the way of a service
level agreement.
I use an expensive ISP and they only have tech support on duty for 40% of
the week.


--


Gordon Hudson || Hostroute.com Ltd
e-mail:ghudson [at] hostroute.net
http://www.hostroute.co.uk/resellers Host 5 web sites for £9 per month
http://www.nameroute.co.uk/ Domain Names with free hosting and email
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> Thank you for reading this, I'll go and pick up all my toys now which
> seem to be littered around my pram.

Now you have calmed down try the following.

Have you got an NTE5 faceplate as your master socket? It looks like this
http://www.telephonesuk.co.uk/images/NTE5_BT_front.jpg

If so undo the screws and carefully withdraw the faceplate. Behind it you
will see another socket which is known as the test socket. Try plugging the
modem into this via an ADSL filter. This eliminates any possible problem
with the internal wiring. If the ADSL now works you have a problem with the
internal house wiring. It is then a question of removing each item attached
to the internal wiring on a trial and error basis.

Peter Crosland

Gordon Hudson brought next idea :
> "richie" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) oups.com...
>> Hi,
>>
>> Can someone please help, am I missing something? If I offer to sell
>> you something and we agree on a deal, and i woefully fail to meet my
>> side of the contractual agreement, I can end up in court for breach of
>> contract.
>
> Thats the crux of the issue.
> What does your contract with them say?
> If you think its enforcable then take legal action to enforce it.
>
> I suspect that most ISP's contracts have very little in the way of a service
> level agreement.
> I use an expensive ISP and they only have tech support on duty for 40% of the
> week.

They answer vwery quickly & know what they're talking about, though.

http://aaisp.net.uk

"Paul Cupis" <(E-Mail Removed)> wrote in message news:45f3cf6b.0@entanet...
> richie wrote:
>> Can someone please help, am I missing something? If I offer to sell
>> you something and we agree on a deal, and i woefully fail to meet my
>> side of the contractual agreement, I can end up in court for breach of
>> contract.
>>
>> Yet ISPs treat customers with total and utter contempt, fail to
>> provide any kind of support; and they route my calls to India where
>> the person on the other end of the phone has no idea what I'm talking
>> about and doesn't give a sh*t.
>> Most annoyingling not only do I have to wait on the phone being
>> redirected for 30 mins before speaking to someone, I have to pay for
>> the privalege (those 0870 aren't free).
>
> Maybe if you were paying your ISP for a service, they'd be able to provide
> a better one. As you are not paying for this service, you must expect them
> to cut a few corners, whether it be on support or otherwise.
>
> Having said that, I can only recommend that you try talking to TalkTalk
> again and try to find someone who can check that your line has been
> activated/properly setup etc. Failing that, try writing to them.
>
> Failing that, ask for a refund.

I have to agree - if I was paying less than £25/month for an ISP I would
expect nothing more than a dial tone. If youre set on staying with talk talk
then you need to follow the ofcom/oftel procedure. Send them a letter of
formal complaint. If they do not resolve your issue or do not respond within
30 days then you can escalate it to ofcom but expect it to a long drawn out
procedure. Alternatively if you just get the managing directors phone number
off google then you will see the cattle scatter instantly.

richie wrote:

> My problem is simple:
> I'm with TalkTalk

Your problem is indeed simple. You don't get ought for nought.

Graham

richie wrote:

> Is it okay to call you Mr Richard? No its F@@ not!

LOL !

The Indian chappie was just trying to be nice actually by using your fisrt name.
The staff at the hotel in Bombay I usually stayed at always called me Mr Graham.

Graham

Paul Cupis wrote:
> Failing that, ask for a refund.

Ha, very good

(supersedes <(E-Mail Removed)>)

Gordon Hudson brought next idea :
> "richie" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) oups.com...
>> Hi,
>>
>> Can someone please help, am I missing something? If I offer to sell
>> you something and we agree on a deal, and i woefully fail to meet my
>> side of the contractual agreement, I can end up in court for breach of
>> contract.
>
> Thats the crux of the issue.
> What does your contract with them say?
> If you think its enforcable then take legal action to enforce it.
>
> I suspect that most ISP's contracts have very little in the way of a
> service level agreement.
> I use an expensive ISP and they only have tech support on duty for 40% of
> the week.

They answer very quickly & know what they're talking about, though.

http://aaisp.net.uk