Virgin broadband - false claims on TV

Virgin are currently running TV adverts which are false and misleading.
They claim that they offer UNLIMITED use. This is not correct as they only
allow a specified amount of data per month. This includes everything, from
data sent and received, also all acknowledgements, page refreshes, email and
news. It also includes unsolicited traffic, port scanning and pings.

So once again, the Advertising Standards Authority need to look at false
claims in adverts. Virgin is expensive compared to others, is not 3 times
faster than 8Mbps Tiscali and has a maximum data transfer to and from the PC
of 20GB per month.

If only Virgin would stop telling porkies.




Mal

In message <45ccc6c8$(E-Mail Removed)>, Mal
<(E-Mail Removed)> writes
>Virgin are currently running TV adverts which are false and misleading.
>They claim that they offer UNLIMITED use. This is not correct as they only
>allow a specified amount of data per month. This includes everything, from
>data sent and received, also all acknowledgements, page refreshes, email and
>news. It also includes unsolicited traffic, port scanning and pings.
>
>So once again, the Advertising Standards Authority need to look at false
>claims in adverts. Virgin is expensive compared to others, is not 3 times
>faster than 8Mbps Tiscali and has a maximum data transfer to and from the PC
>of 20GB per month.
>
>If only Virgin would stop telling porkies.
>
What did the ASA say when you filed a complaint?

--
dave @ stejonda

Thus spaketh Mal:
> Virgin are currently running TV adverts which are false and
> misleading. They claim that they offer UNLIMITED use. This is not
> correct as they only allow a specified amount of data per month. This
> includes everything, from data sent and received, also all
> acknowledgements, page refreshes, email and news. It also includes
> unsolicited traffic, port scanning and pings.
> So once again, the Advertising Standards Authority need to look at
> false claims in adverts. Virgin is expensive compared to others, is
> not 3 times faster than 8Mbps Tiscali and has a maximum data transfer
> to and from the PC of 20GB per month.
>
> If only Virgin would stop telling porkies.


If you are talking about their ADSL service, then since 8th Feb they
have switched from having a cap to unlimited subject to FUP, same as xTW
cable broadband.


--
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On 9 Feb, 19:20, "dave @ stejonda" <no$spam!delete&abuse
%d...@stejonda.freeuk.com> wrote:
> In message <45ccc6c8$...@mk-nntp-2.news.uk.tiscali.com>, Mal
> <nos...@nospam2.co.uk> writes>Virgin are currently running TV adverts which are false and misleading.
> >They claim that they offer UNLIMITED use. This is not correct as they only
> >allow a specified amount of data per month. This includes everything, from
> >data sent and received, also all acknowledgements, page refreshes, email and
> >news. It also includes unsolicited traffic, port scanning and pings.
>
> >So once again, the Advertising Standards Authority need to look at false
> >claims in adverts. Virgin is expensive compared to others, is not 3 times
> >faster than 8Mbps Tiscali and has a maximum data transfer to and from the PC
> >of 20GB per month.
>
> >If only Virgin would stop telling porkies.
>
> What did the ASA say when you filed a complaint?
>
> --
> dave @ stejonda

Both Virgin Cable & ADSL are unliminted (subject to fair use policy).
There is NO fixed cap on either service.

Also, Virgin Media Cable offer Broadband @ up-to 10Mb (& Up-to 50Mb
coming soon).

As far as i know, the 50Mb service will be the same price as the
current 10Mb

Hope this helps

"Xeonwales" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
(& Up-to 50Mb
> coming soon).
>
> As far as i know, the 50Mb service will be the same price as the
> current 10Mb

Do you have hard evidence to back these claims?

On Fri, 9 Feb 2007 19:09:37 -0000, in uk.telecom.broadband , "Mal"
<(E-Mail Removed)> wrote:

>Virgin are currently running TV adverts which are false and misleading.

You might want to check your facts - Virgin recently changed the
structure of their offerings.

>So once again, the Advertising Standards Authority need to look at false
>claims in adverts.

Did you file a complaint?

--
Mark McIntyre

"Xeonwales" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com

[snip]

> Both Virgin Cable & ADSL are unliminted (subject to fair
> use policy). There is NO fixed cap on either service.

The word "unlimited" means precisely that, NO limits.

The mere existence of a "fair usage" policy *is* a cap, albeit not a fixed
one. They can limit your usage, therefore by definition it is *not*
UNlimited.


Ivor

On Friday, in article
<45ccc6c8$(E-Mail Removed)>
(E-Mail Removed) "Mal" wrote:

> Virgin are currently running TV adverts which are false and misleading.
> They claim that they offer UNLIMITED use. This is not correct as they only
> allow a specified amount of data per month. This includes everything, from
> data sent and received, also all acknowledgements, page refreshes, email and
> news. It also includes unsolicited traffic, port scanning and pings.
>
> So once again, the Advertising Standards Authority need to look at false
> claims in adverts. Virgin is expensive compared to others, is not 3 times
> faster than 8Mbps Tiscali and has a maximum data transfer to and from the PC
> of 20GB per month.
>
> If only Virgin would stop telling porkies.

So make the complaint.

It looks to me that you have a reason.

And if nobody complains, the ASA never will do anything.

--
David G. Bell -- SF Fan, Filker, and Punslinger.

On the horizon, a carrier task force of the Salvation Navy was
turning into the wind, preparing to launch Zeppelins.

On Fri, 09 Feb 2007 21:50:02 GMT, "Meggahurtz" <(E-Mail Removed)>
wrote:

>
>> As far as i know, the 50Mb service will be the same price as the
>> current 10Mb
>
>Do you have hard evidence to back these claims?

No - this is all speculation.

We're intending to offer a service at some point in the future, and
further details will be made available closer to the time.

HTH



Alex

--
Alex Brown
Senior Product Manager
Product Management, Virgin Media

"Ivor Jones" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Xeonwales" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) oups.com
>
> [snip]
>
>> Both Virgin Cable & ADSL are unliminted (subject to fair
>> use policy). There is NO fixed cap on either service.
>
> The word "unlimited" means precisely that, NO limits.
>
> The mere existence of a "fair usage" policy *is* a cap, albeit not a
> fixed one. They can limit your usage, therefore by definition it is
> *not* UNlimited.

ISPs have been getting away with that since the dialup days. I don't
know how/why they can but they do.