Problems with Mapped Drives connected to Win 2000 Server

I am experiencing the problems described in Q278558, which
I pasted below. I am disabled and not making any money so
I can't open a ticket with Microsoft support, and they
won't give me the hotfix otherwise. Anybody have another
solution, or already have the hotfix? Please, please,
please??????


Mapped Drive Access Denied to Windows 2000-Based Server
View products that this article applies to.
This article was previously published under Q278558
NOTE: The update described in this article has been
superceded as noted in the following Microsoft Knowledge
Base articles:
293793 Exception 0E in Vredir Error Messages Opening
Network Files

323466 Availability of the Active Directory client
extension update for Windows 98

SYMPTOMS
You may experience any of the following problems that are
caused by authentication problems in your logon session:
When you open and then try to save a file in WordPad to a
mapped drive, you receive the following error message:

Message: drive:\ is not accessible
Access is denied.
When you open and then try to save a file in Microsoft
Word 2000 to a mapped drive, you may receive the following
error message:

Message: Word cannot save or create this file. The disk
may be full or write-protected.

Try one of more of the following:

* Free more memory.
* Make sure that the disk you want to save the file on is
not full, write-protected, or damaged.

drive:\filename
When you right-click a mapped drive in My Computer, and
then click Open, you may receive the following error
message:

Message: drive:\ is not accessible

When you type dir mapped_drive_letter at a command prompt,
you may receive the following error message:

Volume in drive mapped_drive_letter has no label
Access denied
When you type dir \\servername\mapped_share_name at a
command prompt, you may receive the following error
message:

Access denied
If you disconnect the drive share and then attempt to
reconnect, the following error message may be displayed:

Enter Network Password
You must supply a password to make this connection.
Resource: \\servername\sharename
CAUSE
The client computer sends invalid encrypted password
information to the server if the session that has been
established between them is reset more than once. A
session on the server can automatically time out, as noted
in the Microsoft Knowledge Base article that is listed in
the "Workaround" section of this article. Additionally, a
session on a Microsoft Windows 2000-based computer can be
disconnected in the user interface by right-clicking My
Computer, clicking Manage, clicking Computer Management,
clicking Shared Folders, and then clicking Sessions.

You can see a session reset that is initiated by the
server in network traces as a TCP Reset packet on port 139
(NetBios Server service). During reconnection, the client
computer sends a C Session Setup And X server message
block (SMB) for the share. The server returns
ACCESS_DENIED in an R Session Setup SMB.
RESOLUTION
A supported fix is now available from Microsoft, but it is
only intended to correct the problem that is described in
this article. Apply it only to computers that are
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support
Services to obtain the fix. For a complete list of
Microsoft Product Support Services phone numbers and
information about support costs, visit the following
Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-
US;CNTACTMS

NOTE: In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The usual support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question.

The English version of this fix should have the following
file attributes or later: Date Time
Version Size File name Operating system
--------------------------------------------------------
------------
11/14/2000 11:33a 4.10.2154 165,461 Vredir.vxd
Windows 98
11/14/2000 11:47a 4.10.2229 165,461 Vredir.vxd
Windows 98

Second Edition
11/14/2000 11:15a 4.90.3003 161,849 Vredir.vxd
Windows Me



WORKAROUND
To work around this issue, use any of the following
methods:
Click Start, click Run, type winipcfg, and then release
and renew the DHCP lease. This essentially resets the
entire network stack.
Open Network Neighborhood, and then double-click the
affected server and share.
Type net use \\servername\sharename at a command prompt.
Click Start, click Run, and then type \\servername.
For additional information about control of the LAN
Autodisconnect feature in Windows 2000, click the article
number below to view the article in the Microsoft
Knowledge Base:
138365 How the Autodisconnect Works in Windows NT

STATUS
Microsoft has confirmed that this is a problem in the
Microsoft products that are listed at the beginning of
this article.
MORE INFORMATION
The following Microsoft Knowledge Base articles document
other problems that are also fixed by the update described
in this article:
271754 Exception 0E in Vredir.vxd During CoCreateInstanceEx
() on Remote DCOM Server

272594 Problems logging on to a Windows 2000-based server
or a Windows 2003-based server

278456 Cannot Save File in Windows 2000 Shared Folder

For additional information about Windows Me hotfixes,
click the article number below to view the article in the
Microsoft Knowledge Base:
295413 General Information About Windows Millennium
Edition Hotfixes

For additional information about Windows 98 and Windows 98
Second Edition hotfixes, click the article number below to
view the article in the Microsoft Knowledge Base:
206071 General Information About Windows 98 and Windows 98
Second Edition Hotfixes

The information in this article applies to:
Microsoft Windows Millennium Edition
Microsoft Windows 98
Microsoft Windows 98 Second Edition
Last Reviewed: 4/6/2004 (2.2)
Keywords: kberrmsg kbfix kbprb kbQFE KB278558


Miles

The only way to obtain this hotfix is for you to contact Microsoft. There
should be no charge for this other than for any telecoms costs you incur
provided that you clearly state that you are ringing regarding KB 278558, that
you experiencing the problems mentioned in 278558 and require access to the
hotfix. Ensure though that you make no other technical request or query. If
you have a problem, but you shouldn't, ask to speak to a supervisor.
--
Mike Maltby MS-MVP
(E-Mail Removed)


Miles <(E-Mail Removed)> wrote:

> I am experiencing the problems described in Q278558, which
> I pasted below. I am disabled and not making any money so
> I can't open a ticket with Microsoft support, and they
> won't give me the hotfix otherwise. Anybody have another
> solution, or already have the hotfix? Please, please,
> please??????
>
>
> Mapped Drive Access Denied to Windows 2000-Based Server
> View products that this article applies to.
> This article was previously published under Q278558

<snipped unncessary copy of KB278558>