User Printing Problem

I have a print server running Windows Server 2003 R2. The problem that I
have is that certain users are unable to print properly. When they send a
document to the printer, it basically stops the whole queue. Others can
print fine, unless one of the users with the problem has sent a document
already. The queue can be cleared by restarting the print spooler service on
the server. When the print spooler service is restarted all the documents in
the queue print out properly. So the documents will print, but only if the
print spooler service is manually restarted.

In case this matters, this server is part of an ad domain, and also
functions as one of the domain controllers.

Thanks,
Jason


Jason

In news:EB67EBAD-D729-4413-85CA-(E-Mail Removed),
Jason <(E-Mail Removed)> stated, which I commented on below:
> I have a print server running Windows Server 2003 R2. The problem
> that I have is that certain users are unable to print properly. When
> they send a document to the printer, it basically stops the whole
> queue. Others can print fine, unless one of the users with the
> problem has sent a document already. The queue can be cleared by
> restarting the print spooler service on the server. When the print
> spooler service is restarted all the documents in the queue print out
> properly. So the documents will print, but only if the print spooler
> service is manually restarted.
>
> In case this matters, this server is part of an ad domain, and also
> functions as one of the domain controllers.
>
> Thanks,
> Jason

The only time I've ever seen this a few years back was due to a corrupt
print job or file being printed. Have you investigated what is being printed
when this happens? If so, try to print the file from another user's
workstation to see if it will print?

--
Ace
Innovative IT Concepts, Inc (IITCI)
Willow Grove, PA

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSE+I, MCT, MVP
Microsoft MVP - Directory Services
Microsoft Certified Trainer

Having difficulty reading or finding responses to your post?
Instead of the website you're using, I suggest to use OEx (Outlook Express
or any other newsreader), and configure a news account, pointing to
news.microsoft.com. This is a direct link to the Microsoft Public
Newsgroups. It is FREE and requires NO ISP's Usenet account. OEx allows you
to easily find, track threads, cross-post, sort by date, poster's name,
watched threads or subject.
It's easy:

How to Configure OEx for Internet News
http://support.microsoft.com/?id=171164

Infinite Diversities in Infinite Combinations
Assimilation Imminent. Resistance is Futile
"Very funny Scotty. Now, beam down my clothes."

The only constant in life is change...

Based on your recommendations, I have determined that it is dependent on what
is being printed - I believe the problem is isolated to Internet Explorer. I
had a Microsoft Word document that I tried printing with multiple accounts,
including the ones that had the problems, and it worked OK. So the problem
is with Internet Explorer, but only with selected users - I've tested
Internet Explorer to print OK with others users that have the same level of
permissions and group membership. I guess resetting information in their
profiles that deals with internet explorer should fix the problem, and I
deleted the Internet Explorer folder within Application Data but that didn't
work. Any suggestions as to what else should be done?

Thanks,
Jason

"Ace Fekay [MVP]" wrote:

> In news:EB67EBAD-D729-4413-85CA-(E-Mail Removed),
> Jason <(E-Mail Removed)> stated, which I commented on below:
> > I have a print server running Windows Server 2003 R2. The problem
> > that I have is that certain users are unable to print properly. When
> > they send a document to the printer, it basically stops the whole
> > queue. Others can print fine, unless one of the users with the
> > problem has sent a document already. The queue can be cleared by
> > restarting the print spooler service on the server. When the print
> > spooler service is restarted all the documents in the queue print out
> > properly. So the documents will print, but only if the print spooler
> > service is manually restarted.
> >
> > In case this matters, this server is part of an ad domain, and also
> > functions as one of the domain controllers.
> >
> > Thanks,
> > Jason
>
> The only time I've ever seen this a few years back was due to a corrupt
> print job or file being printed. Have you investigated what is being printed
> when this happens? If so, try to print the file from another user's
> workstation to see if it will print?
>
> --
> Ace
> Innovative IT Concepts, Inc (IITCI)
> Willow Grove, PA
>
> This posting is provided "AS-IS" with no warranties or guarantees and
> confers no rights.
>
> Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSE+I, MCT, MVP
> Microsoft MVP - Directory Services
> Microsoft Certified Trainer
>
> Having difficulty reading or finding responses to your post?
> Instead of the website you're using, I suggest to use OEx (Outlook Express
> or any other newsreader), and configure a news account, pointing to
> news.microsoft.com. This is a direct link to the Microsoft Public
> Newsgroups. It is FREE and requires NO ISP's Usenet account. OEx allows you
> to easily find, track threads, cross-post, sort by date, poster's name,
> watched threads or subject.
> It's easy:
>
> How to Configure OEx for Internet News
> http://support.microsoft.com/?id=171164
>
> Infinite Diversities in Infinite Combinations
> Assimilation Imminent. Resistance is Futile
> "Very funny Scotty. Now, beam down my clothes."
>
> The only constant in life is change...
>
>
>

In news:A6D8F860-9FE8-4927-8B69-(E-Mail Removed),
Jason <(E-Mail Removed)> stated, which I commented on below:
> Based on your recommendations, I have determined that it is dependent
> on what is being printed - I believe the problem is isolated to
> Internet Explorer. I had a Microsoft Word document that I tried
> printing with multiple accounts, including the ones that had the
> problems, and it worked OK. So the problem is with Internet
> Explorer, but only with selected users - I've tested Internet
> Explorer to print OK with others users that have the same level of
> permissions and group membership. I guess resetting information in
> their profiles that deals with internet explorer should fix the
> problem, and I deleted the Internet Explorer folder within
> Application Data but that didn't work. Any suggestions as to what
> else should be done?
>
> Thanks,
> Jason
>
Just with IE? Strange. Is there something they have installed, such as an
ActiveX object or some other embedded object? Look in IE Tools, IE Options,
Settings, View Objects. Rt-click on each one to see what manufacturer
created them. Don';t delete any of them, for even soem of the no-name ones
may be important, depending on what is installed. Compare these to the users
that do not work.

Ace

In news:90E97528-F0C6-4EEC-A930-(E-Mail Removed),
Jason <(E-Mail Removed)> stated, which I commented on below:
> I checked for any downloaded objects and there are none. Also i used
> ie7's manage add-ons feature to disable all of the add ons that there
> were. When i did that my document printed. However, when I
> reenabled some it did not print anymore. I disabled all of them
> again, and it still did not print. At this point all are disabled, I
> restarted IE, and even logged out and logged back on. When i opened
> ie and tried to print, it did not work. All add-ons are still
> disabled. Since the document did print the first time the add-ons
> were disabled, I suspect that they do have something to do with this
> problem. But since they're still disabled now, I'm not sure what I
> should do to further troubleshoot this issue.
>
> Any help would be greatly appreciated. Thanks,
> Jason

I would assume then that the objects that were disabled maybe have something
to do with printing from IE. Enable all of them and see if it works. If it
does, start eliminating them one by one to see which one it stops printing
on.

Ace