NTL

Have had a friend ask me to help with thier NTL problem.

A week ago the connection started to drop out, so instead of asking me, they
phoned NTL help line and the nice person told them to take out the ethernet
and try the NTL modem direct via USB! This meant putting in the NTL CD.

It worked on USB, but they had a router, so couldn't continue to use it on
USB. They plugged the router back in and the ethernet. Result:

No connection via the computer. Wireless fro router OK.

I would have told them to not worry with the dropped connection NTL were
having problems at the time, but now I have to roll back the USB
installation and I'm after some advice. Thing is they didn't have the NTL
Windoze XP Home CD, only a 98 version, so how it worked I do not know.

The last time I did this to myself with a non-cable modem/router was years
ago and I had to reinstall windows in the end. I don't want to have to do
that this time, so any advice would be very welcome.

Thanks.



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F9

"F9" <(E-Mail Removed)> wrote in message
news:4533e02e$0$19635$(E-Mail Removed).. .
> Have had a friend ask me to help with thier NTL problem.
>
> A week ago the connection started to drop out, so instead of asking me,
> they phoned NTL help line and the nice person told them to take out the
> ethernet and try the NTL modem direct via USB! This meant putting in the
> NTL CD.
>
> It worked on USB, but they had a router, so couldn't continue to use it on
> USB. They plugged the router back in and the ethernet. Result:
>
> No connection via the computer. Wireless fro router OK.
>
> I would have told them to not worry with the dropped connection NTL were
> having problems at the time, but now I have to roll back the USB
> installation and I'm after some advice. Thing is they didn't have the NTL
> Windoze XP Home CD, only a 98 version, so how it worked I do not know.
>
> The last time I did this to myself with a non-cable modem/router was years
> ago and I had to reinstall windows in the end. I don't want to have to do
> that this time, so any advice would be very welcome.
>
> Thanks.


Sounds like the ethernet card is on the blink.

On Mon, 16 Oct 2006 21:35:48 +0100, "F9" <(E-Mail Removed)> wrote:

-A week ago the connection started to drop out, so instead of asking me, they
-phoned NTL help line and the nice person told them to take out the ethernet
-and try the NTL modem direct via USB! This meant putting in the NTL CD.
-
-It worked on USB, but they had a router, so couldn't continue to use it on
-USB. They plugged the router back in and the ethernet. Result:


What about ethernet directly from cablemodem into the PC? This will establish
whether it's the router's config or ethernet ports giving you problems...


-Rob
robatwork at mail dot com