Broadband (low) speed

I have only 1Mb, but was told by my ISP that 2Mb was not available in my
area, although close to London. Presumably this is a problem at the local
exchange. Is there any map which shows the coverage of broadband speeds.
Can anything be done to lobby a change of speed?


johannes

In article <(E-Mail Removed)>,
johannes <(E-Mail Removed)> wrote:
>I have only 1Mb, but was told by my ISP that 2Mb was not available in my
>area, although close to London. Presumably this is a problem at the local
>exchange. Is there any map which shows the coverage of broadband speeds.
>Can anything be done to lobby a change of speed?

Maybe you're too far from the exchange? Type your phone number &
postcode into http://www.samknows.com/broadband/checker2.php and see
what it tells you.

Gordon

Gordon Henderson wrote:
>
> In article <(E-Mail Removed)>,
> johannes <(E-Mail Removed)> wrote:
> >I have only 1Mb, but was told by my ISP that 2Mb was not available in my
> >area, although close to London. Presumably this is a problem at the local
> >exchange. Is there any map which shows the coverage of broadband speeds.
> >Can anything be done to lobby a change of speed?
>
> Maybe you're too far from the exchange? Type your phone number &
> postcode into http://www.samknows.com/broadband/checker2.php and see
> what it tells you.
>
> Gordon

Thx, I just checked and my local exchange is ADSL Max enabled for high
speed service, and I am only 300m from the exchange. I called ISP Tesco
again, they said that they didn't provide 2Mb service in my area and that
was it! Although they advertise this. Obviously I'm not happy as I'm
locked in well into next year.

On Mon, 16 Oct 2006 14:11:12 GMT, johannes
<(E-Mail Removed)> wrote:

>Obviously I'm not happy as I'm
>locked in well into next year.

Unless you piss your ISP off as much as you have
pissed us off and they do us all a favour and chip you off.

Morph.

For and on behalf of,
The Royal Society of Wandering Trolls.

On 16 Oct 2006, johannes <(E-Mail Removed)> wrote:

>I called ISP Tesco again, they said that they didn't provide 2Mb service
>in my area and that was it! Although they advertise this.

Now it becomes clearer... Tesco.Net is managed for them by NTL (yes, the
same ones that do cable services, and 56k dial-up, of course) and for ADSL
(assuming it is the same as in previous times), the connection for users is
BT Wholesale's "DataStream" service, not "IPStream". This is where the ISP
(NTL/Tesco) buys capacity from the exchange back to a central connection.

In the past there have been posts from a few people complaining that they
could not get onto Tesco.Net for a period "because my exchange is not yet
being served". It looks like the situation you're in is that NTL has some
number of users sharing a connection, and presumably they are unwilling to
push up the maximum speed they're offering you (because they'd then be seen
to have too many users sharing the link back to them from your exchange -
you are unfortunately 'stuck' with this, though you could make some fuss
with BBC TV's Watchdog about Tesco.Net and see if they could be 'shamed'
into offering either higher speed or allow you to leave. Good luck.


Apologies if things have changed at Tesco.Net/NTL. It's not an ISP I've
ever used, but comments are based on past reading. You could do worse than
read up about 'DataStream' by searching the news archive and other areas at
www.adslguide.org.uk which might give you some 'ammo' before approaching
Tesco.Net about your plan to complain to Watchdog about the way their
ads might have missed out on '2 Mbps is not available in all areas'.

You had really better check as much of the Tesco.Net site if some such
claim can be made about not getting the advertised speeds nationally...

--
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>

On 16 Oct 2006, 'Herman' wrote:

>The Royal Society of Wandering Trolls.

I suppose s/he thinks it clever to change the follow-up to add
uk.local.isle-of-wight Certainly deserves the membership!

Herman wrote:
>
> On Mon, 16 Oct 2006 14:11:12 GMT, johannes
> <(E-Mail Removed)> wrote:
>
> >Obviously I'm not happy as I'm
> >locked in well into next year.
>
> Unless you piss your ISP off as much as you have
> pissed us off and they do us all a favour and chip you off.
>
> Morph.
>
> For and on behalf of,
> The Royal Society of Wandering Trolls.

Please don't reply to this moron. Notice his ingeneous 'Followup-To'
which he always includes to cause havoc in as many usenet groups as
possible, as he did in the thread:

"Is...: "tg" <(E-Mail Removed)> s troll? FAO: Troll Finder Please
report".

Please report this moron so that he can be stamped out for good.

> I have only 1Mb, but was told by my ISP that 2Mb was not available in
> my area, although close to London. Presumably this is a problem at
> the local exchange. Is there any map which shows the coverage of
> broadband speeds. Can anything be done to lobby a change of speed?

http://www.dslzoneuk.net/checker.php

Your ISP is probably telling porkies. Try the above.

Peter Crosland

NoNeedToKnow wrote:
>
> On 16 Oct 2006, johannes <(E-Mail Removed)> wrote:
>
> >I called ISP Tesco again, they said that they didn't provide 2Mb service
> >in my area and that was it! Although they advertise this.
>
> Now it becomes clearer... Tesco.Net is managed for them by NTL (yes, the
> same ones that do cable services, and 56k dial-up, of course) and for ADSL
> (assuming it is the same as in previous times), the connection for users is
> BT Wholesale's "DataStream" service, not "IPStream". This is where the ISP
> (NTL/Tesco) buys capacity from the exchange back to a central connection.
>
> In the past there have been posts from a few people complaining that they
> could not get onto Tesco.Net for a period "because my exchange is not yet
> being served". It looks like the situation you're in is that NTL has some
> number of users sharing a connection, and presumably they are unwilling to
> push up the maximum speed they're offering you (because they'd then be seen
> to have too many users sharing the link back to them from your exchange -
> you are unfortunately 'stuck' with this, though you could make some fuss
> with BBC TV's Watchdog about Tesco.Net and see if they could be 'shamed'
> into offering either higher speed or allow you to leave. Good luck.
>
> Apologies if things have changed at Tesco.Net/NTL. It's not an ISP I've
> ever used, but comments are based on past reading. You could do worse than
> read up about 'DataStream' by searching the news archive and other areas at
> www.adslguide.org.uk which might give you some 'ammo' before approaching
> Tesco.Net about your plan to complain to Watchdog about the way their
> ads might have missed out on '2 Mbps is not available in all areas'.
>
> You had really better check as much of the Tesco.Net site if some such
> claim can be made about not getting the advertised speeds nationally...
>
> --
> Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>

Thx. I was really after an increase from 6GB to 10GB limit which comes
with Tesco's (advertised) 2Mb package. I fear that Tesco might sometime
automatically put me on their 1Mb unlimited package which costs the same
as their 2Mb 10GB package. Though this would be rubbing salt in the wound!

NoNeedToKnow wrote:
>
> On 16 Oct 2006, johannes <(E-Mail Removed)> wrote:
>
> >I called ISP Tesco again, they said that they didn't provide 2Mb service
> >in my area and that was it! Although they advertise this.
>
> Now it becomes clearer... Tesco.Net is managed for them by NTL (yes, the
> same ones that do cable services, and 56k dial-up, of course) and for ADSL
> (assuming it is the same as in previous times), the connection for users is
> BT Wholesale's "DataStream" service, not "IPStream". This is where the ISP
> (NTL/Tesco) buys capacity from the exchange back to a central connection.
>
> In the past there have been posts from a few people complaining that they
> could not get onto Tesco.Net for a period "because my exchange is not yet
> being served". It looks like the situation you're in is that NTL has some
> number of users sharing a connection, and presumably they are unwilling to
> push up the maximum speed they're offering you (because they'd then be seen
> to have too many users sharing the link back to them from your exchange -
> you are unfortunately 'stuck' with this, though you could make some fuss
> with BBC TV's Watchdog about Tesco.Net and see if they could be 'shamed'
> into offering either higher speed or allow you to leave. Good luck.
>
> Apologies if things have changed at Tesco.Net/NTL. It's not an ISP I've
> ever used, but comments are based on past reading. You could do worse than
> read up about 'DataStream' by searching the news archive and other areas at
> www.adslguide.org.uk which might give you some 'ammo' before approaching
> Tesco.Net about your plan to complain to Watchdog about the way their
> ads might have missed out on '2 Mbps is not available in all areas'.
>
> You had really better check as much of the Tesco.Net site if some such
> claim can be made about not getting the advertised speeds nationally...
>
> --
> Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>

Tried to sign up from Tesco.net for changing from 1Mb to 2Mb, I got this:

"Technical checks have shown that your telephone line is unable to receive
the 2Mb broadband package that you selected. However, you will be able to
receive our 512k and 1MB package instead. If you would like to sign up for
this broadband package, click the 'tell me more' button below."

They have a nerve!!! This is a straight lie; my line is perfectly able to
receive 2Mb broadband, as I have verified that my local exchange is ADSL Max
and I live 300m from the exchange. I also verified that it would be possible
to sign up for over 2Mb from other ISP. Unfortunately, I'm locked in with
Tesco.