Remote assist with linux and windows platform

i work for a software company that works with a huge range of
customers. from just figuring out how to move and click with a mouse
to IT professionals. i have been looking at the different remote
assist programs out there like webex, gotoassist, networkstreaming,
itivity.... and the list goes on. i was wondering if anyone had any
idea of something linux based that we may possibly be able to implement
as a linux server, with windows clients (all our internal computers are
windows and customers computers are windows). i would love to
implement a linux server in our company, but have yet been able to find
anything useful. if anyone out there knows of something or has heard
of something that may possibly work, please let me know......thanks in
advance



sthowes@hotmail.com

In comp.os.linux.networking (E-Mail Removed):
> i work for a software company that works with a huge range of
> customers. from just figuring out how to move and click with a mouse
> to IT professionals. i have been looking at the different remote
> assist programs out there like webex, gotoassist, networkstreaming,
> itivity.... and the list goes on. i was wondering if anyone had any

Never heard?

> idea of something linux based that we may possibly be able to implement
> as a linux server, with windows clients (all our internal computers are
> windows and customers computers are windows). i would love to

My condolences...

> implement a linux server in our company, but have yet been able to find
> anything useful. if anyone out there knows of something or has heard
> of something that may possibly work, please let me know......thanks in
> advance

I am still unsure what you are really looking for? Perhaps you
can elaborate what you want to do and someone has an idea?

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Michael Heiming (X-PGP-Sig > GPG-Key ID: EDD27B94)
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"Michael Heiming" <michael+(E-Mail Removed)> wrote in message
newscttt3-(E-Mail Removed)

> I am still unsure what you are really looking for? Perhaps you
> can elaborate what you want to do and someone has an idea?

With substantial effort, I get the impression that the OP is in need of VNC
somehow.

In comp.os.linux.networking ynotssor <(E-Mail Removed)>:
> "Michael Heiming" <michael+(E-Mail Removed)> wrote in message
> newscttt3-(E-Mail Removed)

>> I am still unsure what you are really looking for? Perhaps you
>> can elaborate what you want to do and someone has an idea?

> With substantial effort, I get the impression that the OP is in need of VNC
> somehow.

Yep, I could imagine a few things. However this will stay
guess-work until the OP tells us more?

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Michael Heiming (X-PGP-Sig > GPG-Key ID: EDD27B94)
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basically the software we currently have is based on our windows server
and allows our technicians to control our clients computer with a small
install and after they grant permission. it is similar to vnc, but the
end user has to grant permission each and every time one of our
technicians wants access. (our customers like the fact that we can't
just log on at any time without permission). i'm looking for a
replacement software, or hardware (which ever the case may be).

In comp.os.linux.networking (E-Mail Removed):
> basically the software we currently have is based on our windows server
> and allows our technicians to control our clients computer with a small
> install and after they grant permission. it is similar to vnc, but the
> end user has to grant permission each and every time one of our
> technicians wants access. (our customers like the fact that we can't
> just log on at any time without permission). i'm looking for a

Beyond me why someone would like to login to some desktop for no
apparent reason?

> replacement software, or hardware (which ever the case may be).

Sorry, but I don't see how Linux should fit for the task in your
100% doze environment. You could try a search on freshmeat.net in
any case.

Unix systems such as Linux are generally multi user system, it
doesn't really matter if there's one ore hundreds of users logged
in to a system powerful enough.

On the brink I support desktops, though they tend to generate not
that much work. Though it would just delay any support request if
you can't login, because you have to wait on users permission to
do so.

There are for sure dozens of possibilities to deploy Linux in
your network. What about a small samba box setup as pdf printer,
any user can "print" out of any application from his doze PC and
a .pdf file will be generated and put into their $HOME or
somewhere else.

Not that difficult, there are a few howto online available about
the matter, just use google for what it was intended to.

Good luck

BTW
Since you might be new to usenet, this is *NOT* a groups.google
forum, even if it looks like this to you, please quote context:

"Google Groups users please read - Howto reply properly"
http://groups.google.com/support/bin...y?answer=14213

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Michael Heiming (X-PGP-Sig > GPG-Key ID: EDD27B94)
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