Problem configuring your base station error

Hello,
I have a MN500 base station that worked well for my DSL
broadband. I've recently moved and I now have cable
broadband service to my house. The broadband works very
well with the cable modem plugged into my computer through
an ethernet cable.

I'm trying to set up my base station using my new service
and I get all the way to the point where setup tries to
configure my base station.

Setup tries to tell me that I need to disable a firewall
or other internet security software. I'm running
WindowsXP Pro, and I've checked for firewalls and they're
completely disabled. I have no other security software
running at all so I'm at a loss as to what to do next.

I called the cable company and they needed to switch the
MAC address they had from the computer to the base
station's MAC address, but even after that was switched, I
still had the same problem trying to set up the base
station. Does anyone have any ideas?

Thank you,
Jan


Jan Blood

There are tons of problems with the setup CD provided
with the router, especially at the "program base station"
point.

After you have the initial MS base station management
tool installed (before it programs your base station with
the wizard), you can exit out of the program
installation, open up a browser window to
http://192.168.2.1 and login to your base station to
program it manually from there.

P.S... Default password is 'admin'

I hope this helps out.

-Shane

>-----Original Message-----
>Hello,
>I have a MN500 base station that worked well for my DSL
>broadband. I've recently moved and I now have cable
>broadband service to my house. The broadband works very
>well with the cable modem plugged into my computer
through
>an ethernet cable.
>
>I'm trying to set up my base station using my new
service
>and I get all the way to the point where setup tries to
>configure my base station.
>
>Setup tries to tell me that I need to disable a firewall
>or other internet security software. I'm running
>WindowsXP Pro, and I've checked for firewalls and
they're
>completely disabled. I have no other security software
>running at all so I'm at a loss as to what to do next.
>
>I called the cable company and they needed to switch the
>MAC address they had from the computer to the base
>station's MAC address, but even after that was switched,
I
>still had the same problem trying to set up the base
>station. Does anyone have any ideas?
>
>Thank you,
>Jan
>.
>

Thanks for your reply; the base station management tool
installs fine (it installs before the configuration of the
base station). I can change settings to whatever I want
in it, but I can't get an Internet connection through it,
even after resetting the base station. Any ideas?
Thanks

>-----Original Message-----
>There are tons of problems with the setup CD provided
>with the router, especially at the "program base station"
>point.
>
>After you have the initial MS base station management
>tool installed (before it programs your base station with
>the wizard), you can exit out of the program
>installation, open up a browser window to
>http://192.168.2.1 and login to your base station to
>program it manually from there.
>
>P.S... Default password is 'admin'
>
>I hope this helps out.
>
>-Shane
>
>>-----Original Message-----
>>Hello,
>>I have a MN500 base station that worked well for my DSL
>>broadband. I've recently moved and I now have cable
>>broadband service to my house. The broadband works very
>>well with the cable modem plugged into my computer
>through
>>an ethernet cable.
>>
>>I'm trying to set up my base station using my new
>service
>>and I get all the way to the point where setup tries to
>>configure my base station.
>>
>>Setup tries to tell me that I need to disable a firewall
>>or other internet security software. I'm running
>>WindowsXP Pro, and I've checked for firewalls and
>they're
>>completely disabled. I have no other security software
>>running at all so I'm at a loss as to what to do next.
>>
>>I called the cable company and they needed to switch the
>>MAC address they had from the computer to the base
>>station's MAC address, but even after that was switched,
>I
>>still had the same problem trying to set up the base
>>station. Does anyone have any ideas?
>>
>>Thank you,
>>Jan
>>.
>>
>.
>

First bypass your router and connect directly to your
cable modem to see if your inet works there.

Also sometimes after you connect your router, you must
reset your cable modem to properly find/use your router.

Then reconnect everything, check that DHCP is working on
the router, (either look at the client list in the Base
Station Management tool or type ipconfig at the command
prompt) to see if you have an internal address. (of
course make sure your network adapter settings on your
computer is set to obtain an IP automatically.

Then if that doesnt work, double check your gateway/DNS
settings in your Management tool to see if they match
your ISP's settings.

Those are the basic steps to follow.. lemme know if
you've tried all these and it still doesnt work!
Also what operating system are you using?

Good luck! Shane



>-----Original Message-----
>Thanks for your reply; the base station management tool
>installs fine (it installs before the configuration of
the
>base station). I can change settings to whatever I want
>in it, but I can't get an Internet connection through
it,
>even after resetting the base station. Any ideas?
>Thanks
>
>>-----Original Message-----
>>There are tons of problems with the setup CD provided
>>with the router, especially at the "program base
station"
>>point.
>>
>>After you have the initial MS base station management
>>tool installed (before it programs your base station
with
>>the wizard), you can exit out of the program
>>installation, open up a browser window to
>>http://192.168.2.1 and login to your base station to
>>program it manually from there.
>>
>>P.S... Default password is 'admin'
>>
>>I hope this helps out.
>>
>>-Shane
>>
>>>-----Original Message-----
>>>Hello,
>>>I have a MN500 base station that worked well for my
DSL
>>>broadband. I've recently moved and I now have cable
>>>broadband service to my house. The broadband works
very
>>>well with the cable modem plugged into my computer
>>through
>>>an ethernet cable.
>>>
>>>I'm trying to set up my base station using my new
>>service
>>>and I get all the way to the point where setup tries
to
>>>configure my base station.
>>>
>>>Setup tries to tell me that I need to disable a
firewall
>>>or other internet security software. I'm running
>>>WindowsXP Pro, and I've checked for firewalls and
>>they're
>>>completely disabled. I have no other security
software
>>>running at all so I'm at a loss as to what to do next.
>>>
>>>I called the cable company and they needed to switch
the
>>>MAC address they had from the computer to the base
>>>station's MAC address, but even after that was
switched,
>>I
>>>still had the same problem trying to set up the base
>>>station. Does anyone have any ideas?
>>>
>>>Thank you,
>>>Jan
>>>.
>>>
>>.
>>
>.
>

Thanks for your reply;
I'm running WinXP Pro.
My cable modem connected directly to my computer works
perfectly - I get the Internet.

Apparently, the way my ISP works is, they have to know the
MAC address of the device that's connecting to the
internet. So when I hook up the base station, they need
the MAC address of that. I can call up the ISP, and they
can detect the MAC address of the base station and they
change their system to accept its connection. Previously,
my attempts to then configure the base station have met
with failure.

I haven't tried resetting the cable modem at all after I
hook it up to the base station - I'll try that. I'll also
try your other suggestions - do you have any more? Thanks,
Jan

>-----Original Message-----
>First bypass your router and connect directly to your
>cable modem to see if your inet works there.
>
>Also sometimes after you connect your router, you must
>reset your cable modem to properly find/use your router.
>
>Then reconnect everything, check that DHCP is working on
>the router, (either look at the client list in the Base
>Station Management tool or type ipconfig at the command
>prompt) to see if you have an internal address. (of
>course make sure your network adapter settings on your
>computer is set to obtain an IP automatically.
>
>Then if that doesnt work, double check your gateway/DNS
>settings in your Management tool to see if they match
>your ISP's settings.
>
>Those are the basic steps to follow.. lemme know if
>you've tried all these and it still doesnt work!
>Also what operating system are you using?
>
>Good luck! Shane
>
>
>
>>-----Original Message-----
>>Thanks for your reply; the base station management tool
>>installs fine (it installs before the configuration of
>the
>>base station). I can change settings to whatever I want
>>in it, but I can't get an Internet connection through
>it,
>>even after resetting the base station. Any ideas?
>>Thanks
>>
>>>-----Original Message-----
>>>There are tons of problems with the setup CD provided
>>>with the router, especially at the "program base
>station"
>>>point.
>>>
>>>After you have the initial MS base station management
>>>tool installed (before it programs your base station
>with
>>>the wizard), you can exit out of the program
>>>installation, open up a browser window to
>>>http://192.168.2.1 and login to your base station to
>>>program it manually from there.
>>>
>>>P.S... Default password is 'admin'
>>>
>>>I hope this helps out.
>>>
>>>-Shane
>>>
>>>>-----Original Message-----
>>>>Hello,
>>>>I have a MN500 base station that worked well for my
>DSL
>>>>broadband. I've recently moved and I now have cable
>>>>broadband service to my house. The broadband works
>very
>>>>well with the cable modem plugged into my computer
>>>through
>>>>an ethernet cable.
>>>>
>>>>I'm trying to set up my base station using my new
>>>service
>>>>and I get all the way to the point where setup tries
>to
>>>>configure my base station.
>>>>
>>>>Setup tries to tell me that I need to disable a
>firewall
>>>>or other internet security software. I'm running
>>>>WindowsXP Pro, and I've checked for firewalls and
>>>they're
>>>>completely disabled. I have no other security
>software
>>>>running at all so I'm at a loss as to what to do next.
>>>>
>>>>I called the cable company and they needed to switch
>the
>>>>MAC address they had from the computer to the base
>>>>station's MAC address, but even after that was
>switched,
>>>I
>>>>still had the same problem trying to set up the base
>>>>station. Does anyone have any ideas?
>>>>
>>>>Thank you,
>>>>Jan
>>>>.
>>>>
>>>.
>>>
>>.
>>
>.
>