Gateway device not displayed

I replaced a dlink wireless router which I could not get
to do Voice in Windows Messenger with the MN-700. The
voice is now working ok but am now getting quirky behavior
in XP.

First the Gateway Device Icon is rarely displayed in My
Network Places and most of the time when accessing My
Network Places the window won't even appear. Just the
hour glass than nothing. If I click on the Start button
to access Settings, it locks up too. After a minute or
two, eventually all the windows open up. If I shut the
system down it reports explorer.exe not responding but if
I look in Task Manager it does not show as active.

I have tried the following fixes.
Reset the MN-700
Stopped and restarted SSDP and UPnP services
The software and firmware for the MN-700 and Broadband
Utilities are the most recent version.

Any suggestions would be appreciated.


Jim

Turn off the UPnP client on your Windows XP machine.
It'll resolve the problem you describe below.

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Jim" <(E-Mail Removed)> wrote in message
news:54d701c3e502$8fd6a510$(E-Mail Removed)...
> I replaced a dlink wireless router which I could not get
> to do Voice in Windows Messenger with the MN-700. The
> voice is now working ok but am now getting quirky behavior
> in XP.
>
> First the Gateway Device Icon is rarely displayed in My
> Network Places and most of the time when accessing My
> Network Places the window won't even appear. Just the
> hour glass than nothing. If I click on the Start button
> to access Settings, it locks up too. After a minute or
> two, eventually all the windows open up. If I shut the
> system down it reports explorer.exe not responding but if
> I look in Task Manager it does not show as active.
>
> I have tried the following fixes.
> Reset the MN-700
> Stopped and restarted SSDP and UPnP services
> The software and firmware for the MN-700 and Broadband
> Utilities are the most recent version.
>
> Any suggestions would be appreciated.

>-----Original Message-----
>Turn off the UPnP client on your Windows XP machine.
>It'll resolve the problem you describe below.
>
>--
>Jason Tsang - Microsoft MVP
>
>Find out about the MS MVP Program -
>http://mvp.support.microsoft.com/default.aspx
>
>"Jim" <(E-Mail Removed)> wrote in
message
>news:54d701c3e502$8fd6a510$(E-Mail Removed)...
>> I replaced a dlink wireless router which I could not get
>> to do Voice in Windows Messenger with the MN-700. The
>> voice is now working ok but am now getting quirky
behavior
>> in XP.
>>
>> First the Gateway Device Icon is rarely displayed in My
>> Network Places and most of the time when accessing My
>> Network Places the window won't even appear. Just the
>> hour glass than nothing. If I click on the Start button
>> to access Settings, it locks up too. After a minute or
>> two, eventually all the windows open up. If I shut the
>> system down it reports explorer.exe not responding but
if
>> I look in Task Manager it does not show as active.
>>
>> I have tried the following fixes.
>> Reset the MN-700
>> Stopped and restarted SSDP and UPnP services
>> The software and firmware for the MN-700 and Broadband
>> Utilities are the most recent version.
>>
>> Any suggestions would be appreciated.
>
>
>.
>
Sorry, but this didn't work.
The problem always happens when I try to access My Network
Places. If the Residential Gateway Icon appears then
there has been no problem. If not which is most of the
time, then the window won't open. I speculate the problem
is between whatever program/service creates the icon and
the Router.

Is it possible to reinstall the firmware upgrade to the
router? Also do I need the MS Broadband Utility for the
router to work or can I uninstall it?

Thank you

It does work.

The problem lies in the interaction between the UPnP client on the OS and
the MN700.

If you goto Add/Remove programs, Add/Remove Windows Components, Networking,
and uncheck UPnP, you should be able to access your "My Network Places"
again without that specific explorer.exe instance hanging.

Leave the UPnP and SSDP services at their default settings (both Startup
types at Manual)

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Jim" <(E-Mail Removed)> wrote in message
news:5c5a01c3e5e8$30d9f670$(E-Mail Removed)...
>
> >-----Original Message-----
> >Turn off the UPnP client on your Windows XP machine.
> >It'll resolve the problem you describe below.
> >
> >--
> >Jason Tsang - Microsoft MVP
> >
> >Find out about the MS MVP Program -
> >http://mvp.support.microsoft.com/default.aspx
> >
> >"Jim" <(E-Mail Removed)> wrote in
> message
> >news:54d701c3e502$8fd6a510$(E-Mail Removed)...
> >> I replaced a dlink wireless router which I could not get
> >> to do Voice in Windows Messenger with the MN-700. The
> >> voice is now working ok but am now getting quirky
> behavior
> >> in XP.
> >>
> >> First the Gateway Device Icon is rarely displayed in My
> >> Network Places and most of the time when accessing My
> >> Network Places the window won't even appear. Just the
> >> hour glass than nothing. If I click on the Start button
> >> to access Settings, it locks up too. After a minute or
> >> two, eventually all the windows open up. If I shut the
> >> system down it reports explorer.exe not responding but
> if
> >> I look in Task Manager it does not show as active.
> >>
> >> I have tried the following fixes.
> >> Reset the MN-700
> >> Stopped and restarted SSDP and UPnP services
> >> The software and firmware for the MN-700 and Broadband
> >> Utilities are the most recent version.
> >>
> >> Any suggestions would be appreciated.
> >
> >
> >.
> >
> Sorry, but this didn't work.
> The problem always happens when I try to access My Network
> Places. If the Residential Gateway Icon appears then
> there has been no problem. If not which is most of the
> time, then the window won't open. I speculate the problem
> is between whatever program/service creates the icon and
> the Router.
>
> Is it possible to reinstall the firmware upgrade to the
> router? Also do I need the MS Broadband Utility for the
> router to work or can I uninstall it?
>
> Thank you

>-----Original Message-----
>It does work.
>
>The problem lies in the interaction between the UPnP
client on the OS and
>the MN700.
>
>If you goto Add/Remove programs, Add/Remove Windows
Components, Networking,
>and uncheck UPnP, you should be able to access your "My
Network Places"
>again without that specific explorer.exe instance hanging.
>
>Leave the UPnP and SSDP services at their default
settings (both Startup
>types at Manual)
>
>--
>Jason Tsang - Microsoft MVP
>
>Find out about the MS MVP Program -
>http://mvp.support.microsoft.com/default.aspx
>
>"Jim" <(E-Mail Removed)> wrote in
message
>news:5c5a01c3e5e8$30d9f670$(E-Mail Removed)...
>>
>> >-----Original Message-----
>> >Turn off the UPnP client on your Windows XP machine.
>> >It'll resolve the problem you describe below.
>> >
>> >--
>> >Jason Tsang - Microsoft MVP
>> >
>> >Find out about the MS MVP Program -
>> >http://mvp.support.microsoft.com/default.aspx
>> >
>> >"Jim" <(E-Mail Removed)> wrote in
>> message
>> >news:54d701c3e502$8fd6a510$(E-Mail Removed)...
>> >> I replaced a dlink wireless router which I could not
get
>> >> to do Voice in Windows Messenger with the MN-700. The
>> >> voice is now working ok but am now getting quirky
>> behavior
>> >> in XP.
>> >>
>> >> First the Gateway Device Icon is rarely displayed in
My
>> >> Network Places and most of the time when accessing My
>> >> Network Places the window won't even appear. Just
the
>> >> hour glass than nothing. If I click on the Start
button
>> >> to access Settings, it locks up too. After a minute
or
>> >> two, eventually all the windows open up. If I shut
the
>> >> system down it reports explorer.exe not responding
but
>> if
>> >> I look in Task Manager it does not show as active.
>> >>
>> >> I have tried the following fixes.
>> >> Reset the MN-700
>> >> Stopped and restarted SSDP and UPnP services
>> >> The software and firmware for the MN-700 and
Broadband
>> >> Utilities are the most recent version.
>> >>
>> >> Any suggestions would be appreciated.
>> >
>> >
>> >.
>> >
>> Sorry, but this didn't work.
>> The problem always happens when I try to access My
Network
>> Places. If the Residential Gateway Icon appears then
>> there has been no problem. If not which is most of the
>> time, then the window won't open. I speculate the
problem
>> is between whatever program/service creates the icon and
>> the Router.
>>
>> Is it possible to reinstall the firmware upgrade to the
>> router? Also do I need the MS Broadband Utility for the
>> router to work or can I uninstall it?
>>
>> Thank you
>
>
>.
>
Yes it does work. Many thanks. The Residential Gateway
Icon is gone, I guess this is why they give you the
Broadband Utility.

There is one last thing, checking in Internet Gateway /
Settings now shows a new service svchost as checked off to
have access to the internet through the firewall. Is this
correct?

You don't even need the broadband utility.
Just use http://<internal lan address of the router>
There is nothing you can't do without the broadband utility.

As for your svchost issue, it's hard to say without more information.
What port was being forwarded?

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Jim" <(E-Mail Removed)> wrote in message
news:628e01c3e61e$3c765060$(E-Mail Removed)...
>
> >-----Original Message-----
> >It does work.
> >
> >The problem lies in the interaction between the UPnP
> client on the OS and
> >the MN700.
> >
> >If you goto Add/Remove programs, Add/Remove Windows
> Components, Networking,
> >and uncheck UPnP, you should be able to access your "My
> Network Places"
> >again without that specific explorer.exe instance hanging.
> >
> >Leave the UPnP and SSDP services at their default
> settings (both Startup
> >types at Manual)
> >
> >--
> >Jason Tsang - Microsoft MVP
> >
> >Find out about the MS MVP Program -
> >http://mvp.support.microsoft.com/default.aspx
> >
> >"Jim" <(E-Mail Removed)> wrote in
> message
> >news:5c5a01c3e5e8$30d9f670$(E-Mail Removed)...
> >>
> >> >-----Original Message-----
> >> >Turn off the UPnP client on your Windows XP machine.
> >> >It'll resolve the problem you describe below.
> >> >
> >> >--
> >> >Jason Tsang - Microsoft MVP
> >> >
> >> >Find out about the MS MVP Program -
> >> >http://mvp.support.microsoft.com/default.aspx
> >> >
> >> >"Jim" <(E-Mail Removed)> wrote in
> >> message
> >> >news:54d701c3e502$8fd6a510$(E-Mail Removed)...
> >> >> I replaced a dlink wireless router which I could not
> get
> >> >> to do Voice in Windows Messenger with the MN-700. The
> >> >> voice is now working ok but am now getting quirky
> >> behavior
> >> >> in XP.
> >> >>
> >> >> First the Gateway Device Icon is rarely displayed in
> My
> >> >> Network Places and most of the time when accessing My
> >> >> Network Places the window won't even appear. Just
> the
> >> >> hour glass than nothing. If I click on the Start
> button
> >> >> to access Settings, it locks up too. After a minute
> or
> >> >> two, eventually all the windows open up. If I shut
> the
> >> >> system down it reports explorer.exe not responding
> but
> >> if
> >> >> I look in Task Manager it does not show as active.
> >> >>
> >> >> I have tried the following fixes.
> >> >> Reset the MN-700
> >> >> Stopped and restarted SSDP and UPnP services
> >> >> The software and firmware for the MN-700 and
> Broadband
> >> >> Utilities are the most recent version.
> >> >>
> >> >> Any suggestions would be appreciated.
> >> >
> >> >
> >> >.
> >> >
> >> Sorry, but this didn't work.
> >> The problem always happens when I try to access My
> Network
> >> Places. If the Residential Gateway Icon appears then
> >> there has been no problem. If not which is most of the
> >> time, then the window won't open. I speculate the
> problem
> >> is between whatever program/service creates the icon and
> >> the Router.
> >>
> >> Is it possible to reinstall the firmware upgrade to the
> >> router? Also do I need the MS Broadband Utility for the
> >> router to work or can I uninstall it?
> >>
> >> Thank you
> >
> >
> >.
> >
> Yes it does work. Many thanks. The Residential Gateway
> Icon is gone, I guess this is why they give you the
> Broadband Utility.
>
> There is one last thing, checking in Internet Gateway /
> Settings now shows a new service svchost as checked off to
> have access to the internet through the firewall. Is this
> correct?
>
>

>-----Original Message-----
>You don't even need the broadband utility.
>Just use http://<internal lan address of the router>
>There is nothing you can't do without the broadband
utility.
>
>As for your svchost issue, it's hard to say without more
information.
>What port was being forwarded?
>
>--
>Jason Tsang - Microsoft MVP
>
>Find out about the MS MVP Program -
>http://mvp.support.microsoft.com/default.aspx
>
>"Jim" <(E-Mail Removed)> wrote in
message
>news:628e01c3e61e$3c765060$(E-Mail Removed)...
>>
>> >-----Original Message-----
>> >It does work.
>> >
>> >The problem lies in the interaction between the UPnP
>> client on the OS and
>> >the MN700.
>> >
>> >If you goto Add/Remove programs, Add/Remove Windows
>> Components, Networking,
>> >and uncheck UPnP, you should be able to access your "My
>> Network Places"
>> >again without that specific explorer.exe instance
hanging.
>> >
>> >Leave the UPnP and SSDP services at their default
>> settings (both Startup
>> >types at Manual)
>> >
>> >--
>> >Jason Tsang - Microsoft MVP
>> >
>> >Find out about the MS MVP Program -
>> >http://mvp.support.microsoft.com/default.aspx
>> >
>> >"Jim" <(E-Mail Removed)> wrote in
>> message
>> >news:5c5a01c3e5e8$30d9f670$(E-Mail Removed)...
>> >>
>> >> >-----Original Message-----
>> >> >Turn off the UPnP client on your Windows XP machine.
>> >> >It'll resolve the problem you describe below.
>> >> >
>> >> >--
>> >> >Jason Tsang - Microsoft MVP
>> >> >
>> >> >Find out about the MS MVP Program -
>> >> >http://mvp.support.microsoft.com/default.aspx
>> >> >
>> >> >"Jim" <(E-Mail Removed)> wrote in
>> >> message
>> >> >news:54d701c3e502$8fd6a510$(E-Mail Removed)...
>> >> >> I replaced a dlink wireless router which I could
not
>> get
>> >> >> to do Voice in Windows Messenger with the MN-700.
The
>> >> >> voice is now working ok but am now getting quirky
>> >> behavior
>> >> >> in XP.
>> >> >>
>> >> >> First the Gateway Device Icon is rarely displayed
in
>> My
>> >> >> Network Places and most of the time when
accessing My
>> >> >> Network Places the window won't even appear. Just
>> the
>> >> >> hour glass than nothing. If I click on the Start
>> button
>> >> >> to access Settings, it locks up too. After a
minute
>> or
>> >> >> two, eventually all the windows open up. If I
shut
>> the
>> >> >> system down it reports explorer.exe not responding
>> but
>> >> if
>> >> >> I look in Task Manager it does not show as active.
>> >> >>
>> >> >> I have tried the following fixes.
>> >> >> Reset the MN-700
>> >> >> Stopped and restarted SSDP and UPnP services
>> >> >> The software and firmware for the MN-700 and
>> Broadband
>> >> >> Utilities are the most recent version.
>> >> >>
>> >> >> Any suggestions would be appreciated.
>> >> >
>> >> >
>> >> >.
>> >> >
>> >> Sorry, but this didn't work.
>> >> The problem always happens when I try to access My
>> Network
>> >> Places. If the Residential Gateway Icon appears then
>> >> there has been no problem. If not which is most of
the
>> >> time, then the window won't open. I speculate the
>> problem
>> >> is between whatever program/service creates the icon
and
>> >> the Router.
>> >>
>> >> Is it possible to reinstall the firmware upgrade to
the
>> >> router? Also do I need the MS Broadband Utility for
the
>> >> router to work or can I uninstall it?
>> >>
>> >> Thank you
>> >
>> >
>> >.
>> >
>> Yes it does work. Many thanks. The Residential Gateway
>> Icon is gone, I guess this is why they give you the
>> Broadband Utility.
>>
>> There is one last thing, checking in Internet Gateway /
>> Settings now shows a new service svchost as checked off
to
>> have access to the internet through the firewall. Is
this
>> correct?
>>
>>
>
>
>.
>
First, Jason, thanks for the responses.

I asked because I saw some references to some viruses
using svchost but a virus scan shows nothing.

The internal port being forwarded is 3007 UDP.
This only happened after I entered your changes. The only
ports I have seen before were those for Windows Messenger
and MSN Messenger. As far as I know I don't have any
applications that would use 3007. A quick search showed
references to lotus mail and SQL server neither of which I
have. I have ZoneAlarm so maybe I should just block it
and see what happens.