BT have told a friend he can't have ADSL

BT have told a friend he can't have ADSL.
He lives fairly near me - and I get a solid 1 Meg.

What can he do?

The BT Wholesale Availability Checker for his line says this:

"Our test indicates that your line should be able to support a potential
ADSL Max broadband line rate of 500Kbps or greater.

The actual ADSL Max line rate supportable will be determined during the
first 10 days of use, after which time the highest stable rate possible
will be set.

If you decide to place an order, a further test will be performed to
confirm if your line is suitable for the service you wish to purchase."

Whom should he contact?
What does he need to say?
What are his chances?
--
Chris


Chris

"Chris" <nospam@[127.0.0.1]> wrote in message
news:MeVnctEan8NEFwiL@[127.0.0.1]...
> BT have told a friend he can't have ADSL.
> He lives fairly near me - and I get a solid 1 Meg.
>
> What can he do?
>
> The BT Wholesale Availability Checker for his line says this:
>
> "Our test indicates that your line should be able to support a potential
> ADSL Max broadband line rate of 500Kbps or greater.
>
> The actual ADSL Max line rate supportable will be determined during the
> first 10 days of use, after which time the highest stable rate possible
> will be set.
>
> If you decide to place an order, a further test will be performed to
> confirm if your line is suitable for the service you wish to purchase."
>
> Whom should he contact?
> What does he need to say?
> What are his chances?

I tried to get ADSL on my line and it failed miserably - I live
out in the sticks - so I got BT to install another line specifying
it was for ADSL - it worked and I got 512K, later upgraded to 1M
and now running happily at 3.5M with ADSL Max.

On Sat, 8 Apr 2006 15:34:02 +0100, Chris <nospam@[127.0.0.1]> wrote:

>BT have told a friend he can't have ADSL.
>He lives fairly near me - and I get a solid 1 Meg.

Did he order via BT retail or via another ISP ?

If he ordered via BT retail it might be worth trying an ISP that will
fight harder with BT Wholesale to get the line working.

Two such ISPs to try would be aaisp.net and zen.co.uk
--
Andy Norman
http://www.gigajam.com/
Learn to Play Guitar, Bass, Keyboard and Drums.
It’s easy with our Lessons and Software!

Chris wrote:
> BT have told a friend he can't have ADSL.
> He lives fairly near me - and I get a solid 1 Meg.
>
> What can he do?
>
> The BT Wholesale Availability Checker for his line says this:
>
> "Our test indicates that your line should be able to support a
> potential ADSL Max broadband line rate of 500Kbps or greater.
>
> The actual ADSL Max line rate supportable will be determined during
> the first 10 days of use, after which time the highest stable rate
> possible will be set.
>
> If you decide to place an order, a further test will be performed to
> confirm if your line is suitable for the service you wish to
> purchase."
> Whom should he contact?
> What does he need to say?
> What are his chances?

????? Where have BT told your friend that he can't have ADSL?

Little hint they haven't, ADSL Max/MAXDSL is the latest flavour of
RADSL...

Chris wrote:
> BT have told a friend he can't have ADSL.

ask a better ISP then.

> The BT Wholesale Availability Checker for his line says this:
>
> "Our test indicates that your line should be able to support a potential
> ADSL Max broadband line rate of 500Kbps or greater.
>

there you go then, he can have 512k ADSL for certain. Start there.

Phil

In article <4437ccc3$0$1167$(E-Mail Removed)>, Alastair
<(E-Mail Removed)> writes
>"Chris" <nospam@[127.0.0.1]> wrote in message
>news:MeVnctEan8NEFwiL@[127.0.0.1]...
>> BT have told a friend he can't have ADSL.
>> He lives fairly near me - and I get a solid 1 Meg.
>> What can he do?
>> The BT Wholesale Availability Checker for his line says this:
>> "Our test indicates that your line should be able to support a potential
>> ADSL Max broadband line rate of 500Kbps or greater.
>> The actual ADSL Max line rate supportable will be determined during the
>> first 10 days of use, after which time the highest stable rate possible
>> will be set.
>> If you decide to place an order, a further test will be performed to
>> confirm if your line is suitable for the service you wish to purchase."
>> Whom should he contact?
>> What does he need to say?
>> What are his chances?

>I tried to get ADSL on my line and it failed miserably - I live
>out in the sticks - so I got BT to install another line specifying
>it was for ADSL - it worked and I got 512K, later upgraded to 1M
>and now running happily at 3.5M with ADSL Max.

How did you do that? Just a standard request for an extra line?
Did you have to go up the chain of command at BT - or go through the BT
complaints process?
And then, I suppose, eventually cancel the original line?
--
Chris

In article <(E-Mail Removed)>, Andrew Norman
<(E-Mail Removed)> writes
>On Sat, 8 Apr 2006 15:34:02 +0100, Chris <nospam@[127.0.0.1]> wrote:

>>BT have told a friend he can't have ADSL.

>Did he order via BT retail or via another ISP ?
>If he ordered via BT retail it might be worth trying an ISP that will
>fight harder with BT Wholesale to get the line working.
>Two such ISPs to try would be aaisp.net and zen.co.uk

He did order through BT.
He's on BT Openworld at the moment.
It was some months ago, though, that BT told him his SNR of 6 was too
bad for ADSL - and I wonder whether he will be in with a chance again,
since the introduction of Max?
If so, would he have to order a Max service - rather than a normal ADSL
service?
--
Chris

In article <4437e26f$0$9251$(E-Mail Removed)>,
kráftéé <(E-Mail Removed)> writes
>Chris wrote:
>> BT have told a friend he can't have ADSL.
>> He lives fairly near me - and I get a solid 1 Meg.
>> What can he do?
>> The BT Wholesale Availability Checker for his line says this:
>> "Our test indicates that your line should be able to support a
>> potential ADSL Max broadband line rate of 500Kbps or greater.
>> The actual ADSL Max line rate supportable will be determined during
>> the first 10 days of use, after which time the highest stable rate
>> possible will be set.
>> If you decide to place an order, a further test will be performed to
>> confirm if your line is suitable for the service you wish to
>> purchase."
>> Whom should he contact?
>> What does he need to say?
>> What are his chances?

>????? Where have BT told your friend that he can't have ADSL?
>Little hint they haven't, ADSL Max/MAXDSL is the latest flavour of
>RADSL...

BT told him he couldn't have ADSL some months ago - because his SNR of 6
was too low. Would he now be in with a chance again if he re-applies?
And would he have to specifically order a Max service?
--
Chris

In article <(E-Mail Removed) .com>,
PhilT <(E-Mail Removed)> writes
>Chris wrote:
>> BT have told a friend he can't have ADSL.

>ask a better ISP then.

Would there be a better chance with an ISP other than BT?
That seems surprising.
I would have recommended him to use Pipex - except that I thought
communications within BT would be better if he used both their retail
and wholesale organisations?

>> The BT Wholesale Availability Checker for his line says this:
>> "Our test indicates that your line should be able to support a potential
>> ADSL Max broadband line rate of 500Kbps or greater.

>there you go then, he can have 512k ADSL for certain. Start there.

Is it certain?
It was before the introduction of Max that he was refused ADSL
(on the grounds of low SNR).
Will the situation have changed now?
--
Chris

"Chris" <nospam@[127.0.0.1]> wrote in message
news:6mE9dCGlqJOEFwPP@[127.0.0.1]...
> In article <4437ccc3$0$1167$(E-Mail Removed)>, Alastair
> <(E-Mail Removed)> writes
>>"Chris" <nospam@[127.0.0.1]> wrote in message
>>news:MeVnctEan8NEFwiL@[127.0.0.1]...
>>> BT have told a friend he can't have ADSL.
>>> He lives fairly near me - and I get a solid 1 Meg.
>>> What can he do?
>>> The BT Wholesale Availability Checker for his line says this:
>>> "Our test indicates that your line should be able to support a potential
>>> ADSL Max broadband line rate of 500Kbps or greater.
>>> The actual ADSL Max line rate supportable will be determined during the
>>> first 10 days of use, after which time the highest stable rate possible
>>> will be set.
>>> If you decide to place an order, a further test will be performed to
>>> confirm if your line is suitable for the service you wish to purchase."
>>> Whom should he contact?
>>> What does he need to say?
>>> What are his chances?
>
>>I tried to get ADSL on my line and it failed miserably - I live
>>out in the sticks - so I got BT to install another line specifying
>>it was for ADSL - it worked and I got 512K, later upgraded to 1M
>>and now running happily at 3.5M with ADSL Max.
>
> How did you do that? Just a standard request for an extra line?
> Did you have to go up the chain of command at BT - or go through the BT
> complaints process?
> And then, I suppose, eventually cancel the original line?

Just a standard request but specifying that the line was for ADSL on
the order. I decided to keep it but you could cancel the original then
and migrate its number to the new line.