PlusNet outages

Two of my customers have been suffering problems connecting to
PlusNet ADSL broadband for two days. The status page on their web
site has several entries for authentication problems yesterday, but
reports those resolved yesterday afternoon. At one site, connection
comes and goes. The other has had no connection at all - yet I can
get through to the BT test page.

The support phone line is permanently busy and emailing just returns
an automated response. Is anyone able to shed any light on when this
will be resolved?


Frazer Jolly Goodfellow

info here http://www.theregister.co.uk/2006/03...net_broadband/
"Frazer Jolly Goodfellow" <no-(E-Mail Removed)> wrote in message
news:Xns978082CD0B22frz@62.253.170.163...
> Two of my customers have been suffering problems connecting to
> PlusNet ADSL broadband for two days. The status page on their web
> site has several entries for authentication problems yesterday, but
> reports those resolved yesterday afternoon. At one site, connection
> comes and goes. The other has had no connection at all - yet I can
> get through to the BT test page.
>
> The support phone line is permanently busy and emailing just returns
> an automated response. Is anyone able to shed any light on when this
> will be resolved?

On Wed, 8 Mar 2006 Frazer Jolly Goodfellow wrote:

>Two of my customers have been suffering problems connecting to
>PlusNet ADSL broadband for two days. The status page on their web
>site has several entries for authentication problems yesterday, but
>reports those resolved yesterday afternoon. At one site, connection
>comes and goes. The other has had no connection at all - yet I can
>get through to the BT test page.
>
Have they rebooted their computers? I could not reconnect until I had
done so.
--
Thoss

[To reply, replace * with . in Reply-To address]

thoss <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> On Wed, 8 Mar 2006 Frazer Jolly Goodfellow wrote:
>
>>Two of my customers have been suffering problems connecting to
>>PlusNet ADSL broadband for two days. The status page on their
>>web site has several entries for authentication problems
>>yesterday, but reports those resolved yesterday afternoon. At
>>one site, connection comes and goes. The other has had no
>>connection at all - yet I can get through to the BT test page.
>>
> Have they rebooted their computers? I could not reconnect until
> I had done so.

No, both use wireless routers which had been power-cyled.

On Thu, 9 Mar 2006 Frazer Jolly Goodfellow wrote:

>thoss <(E-Mail Removed)> wrote in
>news:(E-Mail Removed):
>
>> On Wed, 8 Mar 2006 Frazer Jolly Goodfellow wrote:
>>
>>>Two of my customers have been suffering problems connecting to
>>>PlusNet ADSL broadband for two days. The status page on their
>>>web site has several entries for authentication problems
>>>yesterday, but reports those resolved yesterday afternoon. At
>>>one site, connection comes and goes. The other has had no
>>>connection at all - yet I can get through to the BT test page.
>>>
>> Have they rebooted their computers? I could not reconnect until
>> I had done so.
>
>No, both use wireless routers which had been power-cyled.

Rebooting my wireless router did not reconnect me. I did not get back
on line until I rebooted my computer.

--
Thoss

[To reply, replace * with . in Reply-To address]

thoss <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> On Thu, 9 Mar 2006 Frazer Jolly Goodfellow wrote:
>
>>thoss <(E-Mail Removed)> wrote in
>>news:(E-Mail Removed):
>>
>>> On Wed, 8 Mar 2006 Frazer Jolly Goodfellow wrote:
>>>
>>>>Two of my customers have been suffering problems connecting to
>>>>PlusNet ADSL broadband for two days. The status page on their
>>>>web site has several entries for authentication problems
>>>>yesterday, but reports those resolved yesterday afternoon. At
>>>>one site, connection comes and goes. The other has had no
>>>>connection at all - yet I can get through to the BT test page.
>>>>
>>> Have they rebooted their computers? I could not reconnect
>>> until I had done so.
>>
>>No, both use wireless routers which had been power-cyled.
>
> Rebooting my wireless router did not reconnect me. I did not
> get back on line until I rebooted my computer.
>
Don't understand why that should be. It's the router that handles
the connection to PlusNet, not the PC.

On Thu, 9 Mar 2006 Frazer Jolly Goodfellow wrote:

>thoss <(E-Mail Removed)> wrote in
>news:(E-Mail Removed):
>
>> On Thu, 9 Mar 2006 Frazer Jolly Goodfellow wrote:
>>
>>>thoss <(E-Mail Removed)> wrote in
>>>news:(E-Mail Removed):
>>>
>>>> On Wed, 8 Mar 2006 Frazer Jolly Goodfellow wrote:
>>>>
>>>>>Two of my customers have been suffering problems connecting to
>>>>>PlusNet ADSL broadband for two days. The status page on their
>>>>>web site has several entries for authentication problems
>>>>>yesterday, but reports those resolved yesterday afternoon. At
>>>>>one site, connection comes and goes. The other has had no
>>>>>connection at all - yet I can get through to the BT test page.
>>>>>
>>>> Have they rebooted their computers? I could not reconnect
>>>> until I had done so.
>>>
>>>No, both use wireless routers which had been power-cyled.
>>
>> Rebooting my wireless router did not reconnect me. I did not
>> get back on line until I rebooted my computer.
>>
>Don't understand why that should be. It's the router that handles
>the connection to PlusNet, not the PC.
>
I don't understand it either, I'm just reporting my experiences. So I
return to my original question: have your customers rebooted their
computers?
--
Thoss

[To reply, replace * with . in Reply-To address]

thoss <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> On Thu, 9 Mar 2006 Frazer Jolly Goodfellow wrote:
>
>>thoss <(E-Mail Removed)> wrote in
>>news:(E-Mail Removed):
>>
>>> On Thu, 9 Mar 2006 Frazer Jolly Goodfellow wrote:
>>>
>>>>thoss <(E-Mail Removed)> wrote in
>>>>news:(E-Mail Removed):
>>>>
>>>>> On Wed, 8 Mar 2006 Frazer Jolly Goodfellow wrote:
>>>>>
>>>>>>Two of my customers have been suffering problems connecting
>>>>>>to PlusNet ADSL broadband for two days. The status page on
>>>>>>their web site has several entries for authentication
>>>>>>problems yesterday, but reports those resolved yesterday
>>>>>>afternoon. At one site, connection comes and goes. The other
>>>>>>has had no connection at all - yet I can get through to the
>>>>>>BT test page.
>>>>>>
>>>>> Have they rebooted their computers? I could not reconnect
>>>>> until I had done so.
>>>>
>>>>No, both use wireless routers which had been power-cyled.
>>>
>>> Rebooting my wireless router did not reconnect me. I did not
>>> get back on line until I rebooted my computer.
>>>
>>Don't understand why that should be. It's the router that
>>handles the connection to PlusNet, not the PC.
>>
> I don't understand it either, I'm just reporting my experiences.
> So I return to my original question: have your customers
> rebooted their computers?

Yes, I asked them to try that, despite it being counter-intuitive.
It made no difference. The good news is that customer B is now
connected OK again - it just started working again. Customer A is
still experiencing random drop-outs, and customer C has now joined
the party with similar symptoms to A.

Customer A is incandescent because he hasn't had a reliable
connection for 5 days in a row - and he normally spends 8-10 hours
a day trading on-line.