the BB wacky race is on!! - BT fix modem or Telewest install whole new connection?

after well publicised BT problems i'm pleased to announce that the race is
on...


in lane 1:

BT have to correctly configure one of their own routers to the customers
network settings which they've had for years. the modem can be accessed
remotely.

should take about 2 minutes.

in lane 2:

telewest have to install cable BB from scratch.

could involve digging, new cabling, setting up accounts/paperwork.

estimated time 2 weeks but may be up to 30 days.





anybody want to place bets? what odds do we reckon? who's going to win?


kevin bailey

kevin bailey wrote:

> anybody want to place bets? what odds do we reckon? who's going to win?

Your client certainly isn't. Poor consulting on your part IMO.

Colin Forrester wrote:

> kevin bailey wrote:
>
>> anybody want to place bets? what odds do we reckon? who's going to win?
>
> Your client certainly isn't. Poor consulting on your part IMO.

oh cheers - the client had BT before they called me in.

and BTW - i recommended a second (backup) link 6 months ago.

kevin bailey wrote:

> anybody want to place bets? what odds do we reckon? who's going to win?

Judging by your postings and attitude the only looser is your customer
who has YOU advising him.......

kevin bailey wrote:
>oh cheers - the client had BT before they called me in.

And it was working before you started fucking around with it. Please
post a business card/contact details here so we can ne recomend you pas

Marc Durant wrote:
> kevin bailey wrote:
>> oh cheers - the client had BT before they called me in.
>
> And it was working before you started fucking around with it. Please
> post a business card/contact details here so we can ne recomend you pas

The poster was sporting a real looking email address and domain name
earlier - which when viewed does link to an IT related website.

Marc Durant wrote:

> kevin bailey wrote:
>>oh cheers - the client had BT before they called me in.
>
> And it was working before you started fucking around with it. Please
> post a business card/contact details here so we can ne recomend you pas

what's the matter with you?

some electrical work was carried out on the site and it the BT router was
blown when they turned the power on again. so, no, it wasn't anything to
do with me.


you're either astroturfing for BT or - what, something - i dunno.

you're trying to defend BT for some reason - but you're going against the
tide.

so a router got blown - over a week later BT have been unable to fix the
problem - a bloke in a van replaced the router but we can't get BT to set
it up properly.

meanwhile a business can not receive any email which is now being bounced.
all because of this...


BT are incapable of setting up a router to the same settings that was on the
original router. they even have remote access to the device.

and i'm serious about the race - it could well be that telewest could
install BB from scratch before the useless monopoly called BT can set up a
router.

kevin bailey wrote:
> what's the matter with you?

Nothing at all, Yourself?
> so, no, it wasn't anything to do with me.

If you say so......

> you're either astroturfing for BT or - what, something - i dunno.

Not at all, You are just, if you excuse my french, making a cunt of
yourself here. With your attitude and posts there is no way you really
could be considered professional or competent in any way. The childish
drival about BT is the stuff that kids do. The minute you express a view
in the manner that you did you just look like a low end consumer playing
at comms.

> you're trying to defend BT for some reason - but you're going against the
> tide.

I don't think so. They own the largest network in the Country and have
millions of satisfied customers. In fact, with a customer base and
serive area as large as theirs it's a suprise that you don't see many
more complaints. Especially when you consider NTL, for example, to be
much smaller and managing to get slated by Which magazine as one of the
poorest suppliers of broadband in the UK, have less than half as many
customers and even have a spoof website called 'NTHELL' as they are so
awful. Then add to this that BT Wholesale provide BB/DSL for hundreds of
different service providers via a multitude of systems with a multitude
of hardware. Something no other operator has to do. Just because kevin
the gerbal has a problem that he is not clever enough to sort out
through lack of links and communication with the RIGHT PART of BT kind
of highlights your inexperience, or lack of persistance.

> so a router got blown - over a week later BT have been unable to fix the
> problem - a bloke in a van replaced the router but we can't get BT to set
> it up properly.

Did you ask the 'bloke in the van' to stick a console lead in it and set
it up or did you assume it would work the way you wanted out of the packet?

> meanwhile a business can not receive any email which is now being bounced.
> all because of this...

And you as their advisor did not build any backup or redundancy into
their setup and let them criple themselves when it went tits up? What
kind of a cunt are you!

> BT are incapable of setting up a router to the same settings that was on the
> original router. they even have remote access to the device.

And you are also incapable of doing it. Can you not log in yourself and
achieve what you want via the browser interface or with command line
instructions or are you 'incapable' of supporting it yourself? If so,
what are you being paid for?

> and i'm serious about the race - it could well be that telewest could
> install BB from scratch before the useless monopoly called BT can set up a
> router.

It may be, Just remember that telewest have been snapped up by NTL.
Remember, NTHELL, Which magazines worst ISP ever. Was that another of
your personal recomendations? Muppet. Go an get read the idiots guide to
telcos before you fuck another businesses comms up.

>
>> you're either astroturfing for BT or - what, something - i dunno.
>
> Not at all, You are just, if you excuse my french, making a cunt of
> yourself here. With your attitude and posts there is no way you really
> could be considered professional or competent in any way. The childish
> drival about BT is the stuff that kids do. The minute you express a view
> in the manner that you did you just look like a low end consumer playing
> at comms.
>


ah right. the bad language might be a giveaway.

ladies and gentlemen - what we have here is the same tactics used by MS on
advocacy newsgroups - they were using vile language and accusations of
homosexuality and communist sympathies on NG's to try to stir thing's up or
waste people's time.

weird psychology of some sort.

i'll answer the points - but then i'm afraid this is getting a bit boring
and repetitve - so i'll leave then.

checkout the killfile function.

>> you're trying to defend BT for some reason - but you're going against the
>> tide.
>
> I don't think so. They own the largest network in the Country and have
> millions of satisfied customers. In fact, with a customer base and
> serive area as large as theirs it's a suprise that you don't see many
> more complaints. Especially when you consider NTL, for example, to be
> much smaller and managing to get slated by Which magazine as one of the
> poorest suppliers of broadband in the UK, have less than half as many
> customers and even have a spoof website called 'NTHELL' as they are so
> awful. Then add to this that BT Wholesale provide BB/DSL for hundreds of
> different service providers via a multitude of systems with a multitude
> of hardware. Something no other operator has to do. Just because kevin
> the gerbal has a problem that he is not clever enough to sort out
> through lack of links and communication with the RIGHT PART of BT kind
> of highlights your inexperience, or lack of persistance.
>

puff for BT - then gratuitous insult.

>> so a router got blown - over a week later BT have been unable to fix the
>> problem - a bloke in a van replaced the router but we can't get BT to set
>> it up properly.
>
> Did you ask the 'bloke in the van' to stick a console lead in it and set
> it up or did you assume it would work the way you wanted out of the
> packet?
>

he was from BT!

and since BT supply the router and service i thought he'd set it up - i'm
not supposed to touch the BT supplied router which was supplied by BT.

>> meanwhile a business can not receive any email which is now being
>> bounced. all because of this...
>
> And you as their advisor did not build any backup or redundancy into
> their setup and let them criple themselves when it went tits up? What
> kind of a cunt are you!
>

see - the gratuitous swearing again?

as it was i did advise them to have cable installed six months ago as part
of a strategic document. they chose not to - but they have agreed to go
ahead now.


>> BT are incapable of setting up a router to the same settings that was on
>> the
>> original router. they even have remote access to the device.
>
> And you are also incapable of doing it. Can you not log in yourself and
> achieve what you want via the browser interface or with command line
> instructions or are you 'incapable' of supporting it yourself? If so,
> what are you being paid for?
>

was advised that interfering with the BT router could have caused BT to
complain and possibly charge.

also, i did not have the admin login - could have tried a factory reset but
would have lost the connection settings.

refer to the other post i made about finding the manual for the siemens
router.

>> and i'm serious about the race - it could well be that telewest could
>> install BB from scratch before the useless monopoly called BT can set up
>> a router.
>
> It may be, Just remember that telewest have been snapped up by NTL.
> Remember, NTHELL, Which magazines worst ISP ever. Was that another of
> your personal recomendations? Muppet.

i don't have any experience of telewest's service - but they are the only
one's with cable in the business park so no choice really - anyway, two
connections will be better than one. once telewest is working i've been
asked to look into replacing BT.

> Go an get read the idiots guide to
> telcos before you fuck another businesses comms up.

actually - i got it fixed - i followed another recommendation on this NG.

i called up BTW on a number used mainly by ISP's - found out what had
happened before i said that there was a mix up and actually i was a
customer. but by that time the ball was rolling again. service was
restored 4 hours later.


here's the snippet

<quote>
> call BT up and they say they have to get BT wholesale to call back.
>
> they don't call back

Yep, you've got a bad case of 'BT' there.

> does anyone know how to contact BT wholesale - cos the helpdesk won't give
> out a number?

08000850643 - but they won't speak to you. There's a snotty little message
saying it's for the exclusive use of service providers. You could pretend
you are 'Kevin' from 'BT Connect', and ask for an update on a fault on
<circuit phone number>. The people they employ to man that number are
unusually retarded - even by BT employee standards - so you may just sneak
through the net. Good luck to you, and do tell us how you get on!
</quote>


i have to say that the woman was very helpful - it took a while but we got
the job done!

cheers - it's been fun.

kev

kevin bailey wrote:
>>>you're either astroturfing for BT or - what, something - i dunno.
>>
>>Not at all, You are just, if you excuse my french, making a cunt of
>>yourself here. With your attitude and posts there is no way you really
>>could be considered professional or competent in any way. The childish
>>drival about BT is the stuff that kids do. The minute you express a view
>>in the manner that you did you just look like a low end consumer playing
>>at comms.
>>
>
>
>
> ah right. the bad language might be a giveaway.
>
> ladies and gentlemen - what we have here is the same tactics used by MS on
> advocacy newsgroups - they were using vile language and accusations of
> homosexuality and communist sympathies on NG's to try to stir thing's up or
> waste people's time.
>
> weird psychology of some sort.
>
> i'll answer the points - but then i'm afraid this is getting a bit boring
> and repetitve - so i'll leave then.
>
> checkout the killfile function.
>
>
>>>you're trying to defend BT for some reason - but you're going against the
>>>tide.
>>
>>I don't think so. They own the largest network in the Country and have
>>millions of satisfied customers. In fact, with a customer base and
>>serive area as large as theirs it's a suprise that you don't see many
>>more complaints. Especially when you consider NTL, for example, to be
>>much smaller and managing to get slated by Which magazine as one of the
>>poorest suppliers of broadband in the UK, have less than half as many
>>customers and even have a spoof website called 'NTHELL' as they are so
>>awful. Then add to this that BT Wholesale provide BB/DSL for hundreds of
>>different service providers via a multitude of systems with a multitude
>>of hardware. Something no other operator has to do. Just because kevin
>>the gerbal has a problem that he is not clever enough to sort out
>>through lack of links and communication with the RIGHT PART of BT kind
>>of highlights your inexperience, or lack of persistance.
>>
>
>
> puff for BT - then gratuitous insult.
>
>
>>>so a router got blown - over a week later BT have been unable to fix the
>>>problem - a bloke in a van replaced the router but we can't get BT to set
>>>it up properly.
>>
>>Did you ask the 'bloke in the van' to stick a console lead in it and set
>>it up or did you assume it would work the way you wanted out of the
>>packet?
>>
>
>
> he was from BT!
>
> and since BT supply the router and service i thought he'd set it up - i'm
> not supposed to touch the BT supplied router which was supplied by BT.
>
>
>>>meanwhile a business can not receive any email which is now being
>>>bounced. all because of this...
>>
>>And you as their advisor did not build any backup or redundancy into
>>their setup and let them criple themselves when it went tits up? What
>>kind of a cunt are you!
>>
>
>
> see - the gratuitous swearing again?
>
> as it was i did advise them to have cable installed six months ago as part
> of a strategic document. they chose not to - but they have agreed to go
> ahead now.
>
>
>
>>>BT are incapable of setting up a router to the same settings that was on
>>>the
>>>original router. they even have remote access to the device.
>>
>>And you are also incapable of doing it. Can you not log in yourself and
>>achieve what you want via the browser interface or with command line
>>instructions or are you 'incapable' of supporting it yourself? If so,
>>what are you being paid for?
>>
>
>
> was advised that interfering with the BT router could have caused BT to
> complain and possibly charge.
>
> also, i did not have the admin login - could have tried a factory reset but
> would have lost the connection settings.
>
> refer to the other post i made about finding the manual for the siemens
> router.
>
>
>>>and i'm serious about the race - it could well be that telewest could
>>>install BB from scratch before the useless monopoly called BT can set up
>>>a router.
>>
>>It may be, Just remember that telewest have been snapped up by NTL.
>>Remember, NTHELL, Which magazines worst ISP ever. Was that another of
>>your personal recomendations? Muppet.
>
>
> i don't have any experience of telewest's service - but they are the only
> one's with cable in the business park so no choice really - anyway, two
> connections will be better than one. once telewest is working i've been
> asked to look into replacing BT.
>
>
>>Go an get read the idiots guide to
>>telcos before you fuck another businesses comms up.
>
>
> actually - i got it fixed - i followed another recommendation on this NG.
>
> i called up BTW on a number used mainly by ISP's - found out what had
> happened before i said that there was a mix up and actually i was a
> customer. but by that time the ball was rolling again. service was
> restored 4 hours later.
>
>
> here's the snippet
>
> <quote>
>
>>call BT up and they say they have to get BT wholesale to call back.
>>
>>they don't call back
>
>
> Yep, you've got a bad case of 'BT' there.
>
>
>>does anyone know how to contact BT wholesale - cos the helpdesk won't give
>>out a number?
>
>
> 08000850643 - but they won't speak to you. There's a snotty little message
> saying it's for the exclusive use of service providers. You could pretend
> you are 'Kevin' from 'BT Connect', and ask for an update on a fault on
> <circuit phone number>. The people they employ to man that number are
> unusually retarded - even by BT employee standards - so you may just sneak
> through the net. Good luck to you, and do tell us how you get on!
> </quote>
>
>
> i have to say that the woman was very helpful - it took a while but we got
> the job done!
>
> cheers - it's been fun.
>
> kev

All of which basically underlines the fact you do not know what you are
doing. Fuck off back to Macdonalds kid

<plonk>