Demon's superb support for Turnpike

I used to be with Demon Internet until they became too un-competitive in
their prices but I kept on their email client Turnpike having bought
their Universal Licence to use it with other ISPs. They continue to give
telephone support for the latest version of Turnpike and web support for
the earlier versions and recently I was given an example of how good
their best support, (when you ask for it), for Turnpike is. Having had
no luck at their lower levels of expertise and finding I could not solve
my problems myself, even with the excellent advice on the Turnpike
newsgroup, I got a phone call from a chap called Peter who simply talked
me through the steps to completely solve my problem.
As this problem had at one stage shut me out from all my emails, I need
not tell you how glad I was to receive such a real "expert's" help. I
can say that it is simply great when you do in fact talk to someone who
really does know what he is talking about and for which nothing is too
much trouble if it means a client's problems are going to be solved.
I have nothing to do with Demon as an ISP and therefore my praise is
totally unbiased but it makes a change to apportion credit for a change
as real help and expertise are so rare nowadays, well done Demon and
thank you Peter, wherever you are.
--
Derrick Fawsitt


Derrick Fawsitt

Derrick Fawsitt <(E-Mail Removed)> wrote:
> I used to be with Demon Internet until they became too un-competitive in
> their prices but I kept on their email client Turnpike having bought
> their Universal Licence to use it with other ISPs. They continue to give
> telephone support for the latest version of Turnpike and web support for
> the earlier versions and recently I was given an example of how good
> their best support, (when you ask for it), for Turnpike is. Having had
> no luck at their lower levels of expertise and finding I could not solve
> my problems myself, even with the excellent advice on the Turnpike
> newsgroup, I got a phone call from a chap called Peter who simply talked
> me through the steps to completely solve my problem.
> As this problem had at one stage shut me out from all my emails, I need
> not tell you how glad I was to receive such a real "expert's" help. I
> can say that it is simply great when you do in fact talk to someone who
> really does know what he is talking about and for which nothing is too
> much trouble if it means a client's problems are going to be solved.
> I have nothing to do with Demon as an ISP and therefore my praise is
> totally unbiased but it makes a change to apportion credit for a change
> as real help and expertise are so rare nowadays, well done Demon and
> thank you Peter, wherever you are.

On the other hand it could be suggested that a mail client that can
prevent you from reading any of your mail in such a way that it needs
a top notch expert to help you fix it is rather a poor (over complex?)
mail client.

--
Chris Green

Derrick Fawsitt wrote

> I used to be with Demon Internet until they became too un-competitive in
> their prices but I kept on their email client Turnpike having bought
> their Universal Licence to use it with other ISPs. They continue to give
> telephone support for the latest version of Turnpike and web support for
> the earlier versions and recently I was given an example of how good
> their best support, (when you ask for it), for Turnpike is. Having had
> no luck at their lower levels of expertise and finding I could not solve
> my problems myself, even with the excellent advice on the Turnpike
> newsgroup, I got a phone call from a chap called Peter who simply talked
> me through the steps to completely solve my problem.
> As this problem had at one stage shut me out from all my emails, I need
> not tell you how glad I was to receive such a real "expert's" help. I
> can say that it is simply great when you do in fact talk to someone who
> really does know what he is talking about and for which nothing is too
> much trouble if it means a client's problems are going to be solved.
> I have nothing to do with Demon as an ISP and therefore my praise is
> totally unbiased but it makes a change to apportion credit for a change
> as real help and expertise are so rare nowadays, well done Demon and
> thank you Peter, wherever you are.
>


You still pissing around with TurnPrick? You were having problems with
it 6 years ago when you were on Screaming Net.

In message <43609565$0$15326$(E-Mail Removed) ws.net>,
MinusNet <(E-Mail Removed)> writes
>Derrick Fawsitt wrote
>
>> I used to be with Demon Internet until they became too un-competitive in
>> their prices but I kept on their email client Turnpike having bought
>> their Universal Licence to use it with other ISPs. They continue to give
>> telephone support for the latest version of Turnpike and web support for
>> the earlier versions and recently I was given an example of how good
>> their best support, (when you ask for it), for Turnpike is. Having had
>> no luck at their lower levels of expertise and finding I could not solve
>> my problems myself, even with the excellent advice on the Turnpike
>> newsgroup, I got a phone call from a chap called Peter who simply talked
>> me through the steps to completely solve my problem.
>> As this problem had at one stage shut me out from all my emails, I need
>> not tell you how glad I was to receive such a real "expert's" help. I
>> can say that it is simply great when you do in fact talk to someone who
>> really does know what he is talking about and for which nothing is too
>> much trouble if it means a client's problems are going to be solved.
>> I have nothing to do with Demon as an ISP and therefore my praise is
>> totally unbiased but it makes a change to apportion credit for a change
>> as real help and expertise are so rare nowadays, well done Demon and
>> thank you Peter, wherever you are.
>>
>
>
>You still pissing around with TurnPrick? You were having problems with
>it 6 years ago when you were on Screaming Net.
>
>

What would you recommend instead of it?

--
Richard Faulkner

On Thu, 27 Oct 2005 10:11:59 +0100, Richard Faulkner
<(E-Mail Removed)> wrote:


>
>What would you recommend instead of it?

I've used Agent with Demon for over ten years and never needed
support.

--
Steve Wolstenholme Neural Planner Software

EasyNN-plus. The easy way to build neural networks.
http://www.easynn.com

Richard Faulkner wrote


> >
> >You still pissing around with TurnPrick? You were having problems with
> >it 6 years ago when you were on Screaming Net.
> >
> >
>
> What would you recommend instead of it?
>
>


Oh no, you won't get me involved in another 'best newsreader/email
client' thread. Everyone to their own.

On 27 Oct 2005 10:46, MinusNet <(E-Mail Removed)> wrote:

>Oh no, you won't get me involved in another 'best newsreader/email client' thread.
>Everyone to their own.

and the same for ISPs, no doubt ?

(except you are happy to condemn one of them)

"Peter M" <us-(E-Mail Removed)> wrote in message
news:(E-Mail Removed). net
> On 27 Oct 2005 10:46, MinusNet <(E-Mail Removed)> wrote:
>
> > Oh no, you won't get me involved in another 'best
> > newsreader/email client' thread. Everyone to their own.
>
> and the same for ISPs, no doubt ?
>
> (except you are happy to condemn one of them)

Getting back to the subject slightly, I also have or rather had a licence
for Turnpike, but I've mislaid the key details, can anyone advise if it's
possible to get it from anywhere, as I'd like to use it again but don't
feel like paying twice..! I haven't used it since I left Demon several
years ago.

Ivor

In message <(E-Mail Removed)>, (E-Mail Removed) writes

re: Turnpike

>On the other hand it could be suggested that a mail client that can
>prevent you from reading any of your mail in such a way that it needs
>a top notch expert to help you fix it is rather a poor (over complex?)
>mail client.

Or just an unusually secure one...
--
Ian Cummings

On Thu, 27 Oct 2005, Ian Cummings wrote:

> In message <(E-Mail Removed)>, (E-Mail Removed) writes
>> On the other hand it could be suggested that a mail client that can
>> prevent you from reading any of your mail in such a way that it needs
>> a top notch expert to help you fix it is rather a poor (over complex?)
>> mail client.
>
> Or just an unusually secure one...

Turnpike is a client whose time has passed.

It dates from back when everyone used metered dial-up and needed to
quickly grab messages and go offline to save money. This is also why it
is not an IMAP client - a must for any advanced MUA.

It dates from back when when Windows was a single user OS and user
accounts needed to be segregated by the mail client. The current home user
version of Windows no longer requires this.

When more astute organisations are looking towards a multi-platform world
Demon made TP more entwined with Windows than any other mail client I have
seen - with the sort of breakages you can expect with each Windows service
pack.

--
Stephen Chadfield
http://www.chadfield.com/