|
||||||||
|
|
#1
|
|
My WinXP PC has a problem
and my Win98 PC on the same router doesnot ![]() My broadband connection on the XP PC is fine until;- When I leave the XP PC for a while and it goes to standby, then when I move the mouse to wake it up my broadband will not connect. Every thing looks OK, the Zone Alarm icon shows a connection, the lights on the ZyXEL router flash but browsers or mail/news programmes will not connect. The only way I've found to reconnect is a restart. (It was just the same before XP SP2) I've tried start/cmd/ipconfig release and renew and disabling and enabling the network but still no go. If I put the modems ip address into the browser I can get to the ZyXEL modem router setup/test programme and get it to ping on the Internet OK but cannot browse. The modem test status's all give 'pass' (anyway the modem is OK because the W98 PC connects - see paragraph below) The modem is OK and the browser/PC are OK but it is as if the XP 'network' to the modem goes to sleep and does not wake up. I've tried switching the modem to PC cables and modem 'ports', and on my ASUS A7N8X board I've tried on both LAN ports. On the same router I've also got a Win98SE machine with the same versions of ZA and anti virus and spyware programmes. That machine can go to standby or sleep but when it wakes up the broadband will connect without problem. It will connect OK when the XP machine has 'locked itself out'. The PC's are not 'networked' and the behaviour is the same with either only one PC or with both PC's switched on. Previously when I had a non-router Binatone USB modem on the XP machine _it_did_the_same_ and I thought that the problem would go away with a router modem. I am a novice on broadband and am not familiar with networking so any help will be greatly appreciated. Richard. -- A.R.Mills A.R.Mills |
|
#2
|
|||
|
|||
|
In an earlier contribution to this discussion,
A.R.Mills <(E-Mail Removed)> wrote: > My WinXP PC has a problem and my Win98 PC on the same router does> not ![]() > > My broadband connection on the XP PC is fine until;- > When I leave the XP PC for a while and it goes to standby, then when I > move the mouse to wake it up my broadband will not connect. Every > thing looks OK, the Zone Alarm icon shows a connection, the lights on > the ZyXEL router flash but browsers or mail/news programmes will not > connect. What errors are reported by your browser and email client? > The only way I've found to reconnect is a restart. > (It was just the same before XP SP2) > > I've tried start/cmd/ipconfig release and renew and disabling and > enabling the network but still no go. Have you looked at the IP setup - both when it's working and when it isn't? If so, what does it show? If not, when it's working, go to the Command Prompt and type "ipconfig /all"<Enter> (without the quotes) - and copy the result to Notepad and/or print it Then, when it fails to connect, do the same again and compare results. > If I put the modems ip address into the browser I can get to the ZyXEL > modem router setup/test programme and get it to ping on the Internet > OK but cannot browse. The modem test status's all give 'pass' (anyway > the modem is OK because the W98 PC connects - see paragraph below) > The modem is OK and the browser/PC are OK but it is as if the XP > 'network' to the modem goes to sleep and does not wake up. I've tried > switching the modem to PC cables and modem 'ports', and on my ASUS > A7N8X board I've tried on both LAN ports. > > On the same router I've also got a Win98SE machine with the same > versions of ZA and anti virus and spyware programmes. That machine can > go to standby or sleep but when it wakes up the broadband will connect > without problem. It will connect OK when the XP machine has 'locked > itself out'. > > The PC's are not 'networked' and the behaviour is the same with either > only one PC or with both PC's switched on. > Previously when I had a non-router Binatone USB modem on the XP > machine _it_did_the_same_ and I thought that the problem would go > away with a router modem. I'm slightly confused as to your exact setup. Can you list your actual kit, and what is actually connected to what. When you say the PCs are not networked, do you simply mean that File & Printer Sharing is not enabled even though both PCs are physically connected to the same modem/router/hub? You are presumably using your modem/router as a DHCP server to dish out IP addresses to both PCs? I'm wondering whether something is going wrong with this when the XP machine goes to sleep, and is not recovering when it wakes up. It would be worth trying fixed IP addresses, and turning off the DHCP functionality. -- Cheers, Tim ______ Please reply to newsgroup. Reply address is invalid. |
|
#3
|
|||
|
|||
|
On Tue, 16 Nov 2004 10:09:05 -0000, "Tiscali Tim" <(E-Mail Removed)> wrote:
>You are presumably using your modem/router as a DHCP server to dish out IP >addresses to both PCs? I'm wondering whether something is going wrong with >this when the XP machine goes to sleep, and is not recovering when it wakes >up. It would be worth trying fixed IP addresses, and turning off the DHCP >functionality. Such thoughts ran through my mind, but the OP says he can get to his router using a browser by entering the browser's IP address. So IP is not intrinsically broken and its not a ZA issue as it has permitted a new connect (although I guess it could be blocking outside addresses for some bizarre reason). The output from "ipconfig" and "route print" would be useful. I wonder if the default gateway has been somehow lost or perhaps DNS is not working. As you suggest, using fixed IP addresses can make life a lot easier. That and the DNS settings are all on the General tab of the Properties page for the Internet Protocol (TCP/IP) item within Local Area Connection Properties (Control Panel then Local Area Connection). This may be different if the OP has used the connection wizard and gone down a different route to the one I would recommend - the wording about how "this computer" is connected is confusing to say the least. With a router present, no computer is directly connected or connects via any other computer. You tell it you are on a local network instead and supply the gateway information separately. -- Psychic Convention cancelled due to unforeseen problems. Mail john rather than nospam... |
|
#4
|
|||
|
|||
|
Thank you Jim and John for your attention - just some more info;
In article <(E-Mail Removed)>, John Laird <(E-Mail Removed)> writes >On Tue, 16 Nov 2004 10:09:05 -0000, "Tiscali Tim" <(E-Mail Removed)> wrote: > >>You are presumably using your modem/router as a DHCP server to dish out IP >>addresses to both PCs? I'm wondering whether something is going wrong with >>this when the XP machine goes to sleep, and is not recovering when it wakes >>up. It would be worth trying fixed IP addresses, and turning off the DHCP >>functionality. > The ZyXEL setup wizard is set to find the IP address but I assumed that this was the IP address of my provider and not the PC? The DHCP is 'ON', what is the 'DHCP'? >Such thoughts ran through my mind, but the OP says he can get to his router >using a browser by entering the browser's IP address. So IP is not >intrinsically broken and its not a ZA issue as it has permitted a new >connect (although I guess it could be blocking outside addresses for some >bizarre reason). ZA is at the same build standard and settings on both machines. - and the XP problem has persisted from when I first went onto broadband 7 months ago using a USB non router ADSL modem. It was when I got the router modem and plugged in the Win98 PC that I found it was specific to the XP machine I have not tried any suggestions yet because I've got into the habit of switching off the PC when I leave it now because it is quicker than waiting for the shutdown and re-start. I'll take the outputs suggested and then again when it stops connecting. My recollection (without actual page copy) is that all that I've checked reads exactly the same whether or not it will connect. >The output from "ipconfig" and "route print" would be useful. I wonder if >the default gateway has been somehow lost or perhaps DNS is not working. As >you suggest, using fixed IP addresses can make life a lot easier. That and >the DNS settings are all on the General tab of the Properties page for the >Internet Protocol (TCP/IP) item within Local Area Connection Properties >(Control Panel then Local Area Connection). This may be different if the OP >has used the connection wizard and gone down a different route to the one I >would recommend - the wording about how "this computer" is connected is >confusing to say the least. With a router present, no computer is directly >connected or connects via any other computer. You tell it you are on a >local network instead and supply the gateway information separately. > The setup is; The XP PC uses an ASUS A7N8X-Dl board with 2 built in LAN's (a '3COM LAN' and a 'nVidia LAN') - I've tried both. (As I said, it was the same on a USB port with a 'Binatone ADSL500 USB modem' and at that time I suspected it was a USB 'wake up' problem) The Win98 PC is Gigabyte GA5AX mainboard with a PCI LAN card. The router modem is a ZyXEL Prestige 650H-E. Using the XP PC I set up the computers IP address as per the instructions and then put in my Internet providers information. It worked OK first time no problem (apart from the sleepy thing) I then connected the router to the Win98 PC and switched everything on again and it all worked. While I was wondering if I had to set up the Win98/router; it found the configured router and immediately started to download the latest AV update and just worked OK. All I had done was 'plug in and switch on' the Win98 PC I have not tried (or even know how:-() to get the 2 PC's to talk to each other through the router. After sending this I'll get the output from "ipconfig" and "route print" before and after and look for differences. (I can't attach a binary copy in this NG - is there an easy way to get the information from the 'DOS type' window into a text editor?.) Richard. -- A.R.Mills |
|
#5
|
|||
|
|||
|
In an earlier contribution to this discussion,
A.R.Mills <(E-Mail Removed)> wrote: > Thank you Tim and John for your attention - just some more info; > >> > The ZyXEL setup wizard is set to find the IP address but I assumed > that this was the IP address of my provider and not the PC? > The DHCP is 'ON', what is the 'DHCP'? > The router will have two different IP addresses - one for its ADSL interface to the internet (dynamically allocated by your ISP when the router connects) and one for its ethernet interface - which is part of your network. The network card in each of your PCs needs an IP address in the same range as the router's ethernet IP address. If the router is acting as a DHCP (Dynamic Host Configuration Protocol) server, it will allocate the IP addresses to the PCs. For this to happen, the TCP/IP setup for each PC has to say "Obtain an IP address automatically". The alternative is for you to select "Use the following IP address" and to specify it yourself. > > After sending this I'll get the output from "ipconfig" and "route > print" before and after and look for differences. (I can't attach a > binary copy in this NG - is there an easy way to get the information > from the 'DOS type' window into a text editor?.) > Right click in the DOS window and click on Select all. Then right click again and select Mark. This copies it to the clipboard - from which you can paste it into a Notepad window - or even into a newsgroup posting. -- Cheers, Tim ______ Please reply to newsgroup. Reply address is invalid. |
|
#6
|
|||
|
|||
|
In article <(E-Mail Removed)>, Tiscali Tim
<(E-Mail Removed)> writes >In an earlier contribution to this discussion, >A.R.Mills <(E-Mail Removed)> wrote: > >> Thank you Tim and John for your attention - just some more info; >> >>> >> The ZyXEL setup wizard is set to find the IP address but I assumed >> that this was the IP address of my provider and not the PC? >> The DHCP is 'ON', what is the 'DHCP'? >> > >The router will have two different IP addresses - one for its ADSL interface >to the internet (dynamically allocated by your ISP when the router connects) >and one for its ethernet interface - which is part of your network. The >network card in each of your PCs needs an IP address in the same range as >the router's ethernet IP address. If the router is acting as a DHCP (Dynamic >Host Configuration Protocol) server, it will allocate the IP addresses to >the PCs. For this to happen, the TCP/IP setup for each PC has to say "Obtain >an IP address automatically". The alternative is for you to select "Use the >following IP address" and to specify it yourself. > I'll read that in detail and understand (I hope) any implications. >Right click in the DOS window and click on Select all. Then right click >again and select Mark. This copies it to the clipboard - from which you can >paste it into a Notepad window - or even into a newsgroup posting. It comes out a bit long but in the "cmd" DOS-type information I can see no difference between working and non working. I've listed non-working first, Browser/Email client/CMD info; then the same when working. ++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++ ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++ First of all a NON-CONNECTED situation; A typical browser error message is; "www.eudora.com could not be found. Please check the name and try again" ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++ My mail client message is; Turnpike 'Connect' Integrated Version 5.01 - Copyright 1995-2000 Turnpike Ltd Local domain = 'f9.co.uk' This machine = 'jaguz.f9.co.uk' Tue, 16 Nov 2004 19:56:15 Started, using connection which already exists Tue, 16 Nov 2004 19:56:15 Collecting mail from POP3 server mail.force9.net Tue, 16 Nov 2004 19:56:15 Collecting mail from POP3 server pop.icom43.net Tue, 16 Nov 2004 19:56:15 Collecting Usenet News from News.Individual.NET [translating host name to IP address] Connection failed - Host not found -- Winsock ERROR : DNS Authoritative: Host not found Tue, 16 Nov 2004 19:56:48 Failed to connect to news machine News.Individual.NET : [translating host name to IP address] Connection failed - Host not found -- Winsock ERROR : Valid name, no data record for type ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++ Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\arm>ipconfig Windows IP Configuration Ethernet adapter Local Area Connection 4: Connection-specific DNS Suffix . : IP Address. . . . . . . . . . . . : 192.168.1.33 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 C:\Documents and Settings\arm>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : arm-pc1 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 4: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Adapter Physical Address. . . . . . . . . : 00-0C-6E-33-C6-EA Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.33 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : 16 November 2004 15:32:38 Lease Expires . . . . . . . . . . : 19 November 2004 15:32:38 C:\Documents and Settings\arm>route print ================================================== ============== Interface List 0x1 ........................... MS TCP Loopback interface 0x2 ...00 0c 6e 33 c6 ea ...... NVIDIA nForce MCP Networking Adapter - Packet Sc heduler Miniport ================================================== =============== ================================================== =============== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.33 20 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 192.168.1.0 255.255.255.0 192.168.1.33 192.168.1.33 20 192.168.1.33 255.255.255.255 127.0.0.1 127.0.0.1 20 192.168.1.255 255.255.255.255 192.168.1.33 192.168.1.33 20 224.0.0.0 240.0.0.0 192.168.1.33 192.168.1.33 20 255.255.255.255 255.255.255.255 192.168.1.33 192.168.1.33 1 Default Gateway: 192.168.1.1 ================================================== =============== Persistent Routes: None C:\Documents and Settings\arm> ++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++ ++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++ In a CONNECTED OK situation; The browser (Firefox or IE) connect to the selected url/web site with no problem. ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++= My mail client message is; Turnpike 'Connect' Integrated Version 5.01 - Copyright 1995-2000 Turnpike Ltd Local domain = 'f9.co.uk' This machine = 'jaguz.f9.co.uk' Tue, 16 Nov 2004 20:52:10 Started, using connection which already exists Tue, 16 Nov 2004 20:52:10 Collecting mail from POP3 server mail.force9.net Tue, 16 Nov 2004 20:52:10 Collecting mail from POP3 server pop.icom43.net Tue, 16 Nov 2004 20:52:10 Collecting Usenet News from News.Individual.NET Tue, 16 Nov 2004 20:52:11 Finished collecting mail from POP3 server mail.force9.net, 0 messages accepted, 0 rejected Tue, 16 Nov 2004 20:52:11 0 messages deleted from POP3 server, 0 messages remain Tue, 16 Nov 2004 20:52:11 Collecting mail from POP3 server mail.onetel.net.uk Tue, 16 Nov 2004 20:52:11 Finished collecting mail from POP3 server pop.icom43.net, 0 messages accepted, 0 rejected Tue, 16 Nov 2004 20:52:11 0 messages deleted from POP3 server, 0 messages remain Tue, 16 Nov 2004 20:52:11 Finished collecting mail from POP3 server mail.onetel.net.uk, 0 messages accepted, 0 rejected Tue, 16 Nov 2004 20:52:11 0 messages deleted from POP3 server, 0 messages remain Tue, 16 Nov 2004 20:52:16 News connection to News.Individual.NET closed - filing continues Tue, 16 Nov 2004 20:52:16 News from News.Individual.NET completed, 168 articles fetched, 0 posted Tue, 16 Nov 2004 20:52:25 TIME: PC clock is correct! ++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++ Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\arm>ipconfig Windows IP Configuration Ethernet adapter Local Area Connection 4: Connection-specific DNS Suffix . : IP Address. . . . . . . . . . . . : 192.168.1.33 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 C:\Documents and Settings\arm>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : arm-pc1 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 4: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Adapter Physical Address. . . . . . . . . : 00-0C-6E-33-C6-EA Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.33 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : 16 November 2004 20:51:35 Lease Expires . . . . . . . . . . : 19 November 2004 20:51:35 C:\Documents and Settings\arm>route print ================================================== ================ Interface List 0x1 ........................... MS TCP Loopback interface 0x2 ...00 0c 6e 33 c6 ea ...... NVIDIA nForce MCP Networking Adapter - Packet Scheduler Miniport ================================================== =============== ================================================== =============== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.33 20 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 192.168.1.0 255.255.255.0 192.168.1.33 192.168.1.33 20 192.168.1.33 255.255.255.255 127.0.0.1 127.0.0.1 20 192.168.1.255 255.255.255.255 192.168.1.33 192.168.1.33 20 224.0.0.0 240.0.0.0 192.168.1.33 192.168.1.33 20 255.255.255.255 255.255.255.255 192.168.1.33 192.168.1.33 1 Default Gateway: 192.168.1.1 ================================================== ================ Persistent Routes: None C:\Documents and Settings\arm> ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++ ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++ I'd like to think that in that information is the answer to what I got wrong. -- A.R.Mills |
|
#7
|
|||
|
|||
|
In an earlier contribution to this discussion,
A.R.Mills <(E-Mail Removed)> wrote: > > It comes out a bit long but in the "cmd" DOS-type information I can > see no difference between working and non working. > I've listed non-working first, Browser/Email client/CMD info; > then the same when working. <SNIP listings> I suspect that it's a DNS problem - although it's not totally clear from the evidence. [A DNS server is the thing which converts a URL such as www.bbc.co.uk into an IP address like 212.58.224.111] The ethernet setup for your PC lists the router (192.168.1.1) as the DNS server - which is what usually happens in a DHCP setup. The *actual* DNS server address (provided by your ISP) is held in the router and accessed by the PC. I suspect that the PC isn't accessing it correctly when it wakes up after a sleep - even though it is still pointing at the same address. You can test this theory by putting an IP address into your browser when it refuses to connect to a URL. If it wont connect to http://www.bbc.co.uk but it *will* connect to http://212.58.224.111 that would indicate that DNS isn't working. If this is the case, you can enter one or more DNS server addresses explicitly into the TCP/IP settings for your ethernet card. [You may have to enter a fixed IP address too - I can't remember whether you can do one without the other - but it's no hardship]. That way, you can be sure that the PC will always find a DNS server (unless you ISP has a hiccup!). -- Cheers, Tim ______ Please reply to newsgroup. Reply address is invalid. |
|
#8
|
|||
|
|||
|
On Tue, 16 Nov 2004 21:24:43 +0000, "A.R.Mills" <(E-Mail Removed)>
wrote: >I'd like to think that in that information is the answer to what I got >wrong. I doubt you've done anything wrong, but as Tim suggests DNS is not working. Think of DNS as a phonebook for the internet, which works (as do phones) only with numbers (IP addresses). To talk to any site/server by name, DNS does the name-to-number translation. Without it, the internet appears pretty broken ;-) I could not be entirely sure why XP fails where 98 does not, but you do say that your 98 machine "discovered" the router by itself. It may therefore have set tcp/ip properties slightly differently. However, 98 also lacks any form of sleep/hibernate/standby function (if I remember rightly) so what works on startup should continue to work always. I have had no trouble with XP's hibernate function on my own PCs but that is not to say there may not be issues with some networking capabilities or even specific LAN hardware. I know sometimes the sound card "disappears" on one of my machines which then has to be completely powered off to recover. Delve into the Properties for your nVidia LAN connection and see what you have for "Obtain an IP address automatically" and "Obtain DNS server address automatically". The first is usually checked for DHCP use, but the second may or may not be. I would hope that if you check the "Use the following DNS server addresses" option instead and enter suitable values, that your problems ought to go away. Your ISP should ought to have a support page somewhere listing their DNS servers by address (not solely by name for obvious reasons). If your technical interest is piqued by this problem, you could also try the nslookup utility in a command window. On entry, it *should* inform you of a default server name and address and prompt you with >. At the prompt you can type in a desired name, eg. www.bbc.co.uk If DNS is working, it should come back with name, address and sometimes alias information. If it fails, you can enter a command such as "server nn.nn.nn.nn" where nn.nn.nn.nn is the ip address of a known DNS server. Then try that web site again. Swap back to 192.168.1.1 and see if the router correctly handles the next translation. Enter "exit" to exit. As with all Windows networking magic, once you have something working, don't ever fiddle with it again ! Good luck. -- He who laughs last thinks slowest! Mail john rather than nospam... |
|
#9
|
|||
|
|||
|
In article <(E-Mail Removed)>, John Laird
<(E-Mail Removed)> writes >On Tue, 16 Nov 2004 21:24:43 +0000, "A.R.Mills" <(E-Mail Removed)> >wrote: > >As with all Windows networking magic, once you have something working, don't >ever fiddle with it again ! Good luck. > Thank you John and Tim for your encouragement and guidance. I have printed all your advice and suggestions and when I have a whole day to spare and have backed everything up I'll do a serious fiddle. The big problem is that one hour on the computer equates to about 6 hours 'real world' time;( Richard -- A.R.Mills |
|
#10
|
|||
|
|||
|
In an earlier contribution to this discussion,
A.R.Mills <(E-Mail Removed)> wrote: > The big problem is that one hour on the computer equates to about 6 > hours 'real world' time;( > > Richard And computers are supposed to *improve* your productivity!<g> -- Cheers, Tim ______ Please reply to newsgroup. Reply address is invalid. |
![]() |
| Tags |
| connection, losing |
| Thread Tools | |
| Display Modes | |
|
|