BT discount

Called BT today to cancel my broadband contract as I can get a
connection through work. As usual the operator had to work through their
script, and you might be interested to know that they are now offering
13 months for the price of 12 to retain customers who are calling to
cancel.

Be ready for 30 minutes wait to speak to someone though.

It says something for their customer care that you can sign up on line,
but need to wait on a callcentre for 30 minutes to cancel the contract.




Cassandra

Cassandra wrote:

> It says something for their customer care that you can sign up on line,
> but need to wait on a callcentre for 30 minutes to cancel the contract.

Isn't that the same with the majority of companies.

On Sat, 13 Nov 2004 18:04:54 +0000 (UTC), "Cassandra" <(E-Mail Removed)>
wrote:

>Called BT today to cancel my broadband contract as I can get a
>connection through work. As usual the operator had to work through their
>script, and you might be interested to know that they are now offering
>13 months for the price of 12 to retain customers who are calling to
>cancel.
>
>Be ready for 30 minutes wait to speak to someone though.
>
>It says something for their customer care that you can sign up on line,
>but need to wait on a callcentre for 30 minutes to cancel the contract.

They offered me 5 months 1/2 price. It didnt do them any good, though
I did take the free month given on the spot.




--
www.senaction.com

"guv" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sat, 13 Nov 2004 18:04:54 +0000 (UTC), "Cassandra" <(E-Mail Removed)>
> wrote:
>
>>Called BT today to cancel my broadband contract as I can get a
>>connection through work. As usual the operator had to work through their
>>script, and you might be interested to know that they are now offering
>>13 months for the price of 12 to retain customers who are calling to
>>cancel.
>>
>>Be ready for 30 minutes wait to speak to someone though.
>>
>>It says something for their customer care that you can sign up on line,
>>but need to wait on a callcentre for 30 minutes to cancel the contract.
>
> They offered me 5 months 1/2 price. It didnt do them any good, though
> I did take the free month given on the spot.
>
>
>
>
> --
> www.senaction.com

They gave me £5 off per month for 5 months. Thats now up & I'm looking
around for a new ISP again. Determined to go this time though.