Odd question - long

Hi all

Over a year ago, my employer had a broadband connection installed in my home
as part of a pilot project. When the BT engineer fitted it, he used his
laptop to test it and it worked fine. However, there were then various
things done to the connection (with routers, I believe) which meant that I
could only use this broadband connection to access the company intranet. I
have never been able to access the internet with it, as apparently I would
then have had to pay tax on the broadband connection.

I no longer work for the company, and have been trying for months to get
them to remove it. They finally extracted a digit, but told me that BT have
informed them that I have to contact them personally, as it is a residential
line. Contacted about 4 different numbers for BT, only to be told that
neither BT nor BT Yahoo are my service provider. Trying to explain to them
that I've never accessed the internet with the connection, only a company
intranet is like flogging a dead horse. Anyway, I have two questions - as
I've never accessed the internet with this connection, do I definitely have
a service provider? If so, how do I find out who it is? (bearing in mind
that my former employers are neither use nor ornament with getting this
sorted).

Thanks in advance.

Angela




PandA Aerospace

In an earlier contribution to this discussion,
PandA Aerospace <(E-Mail Removed)> wrote:

> Hi all
>
> Over a year ago, my employer had a broadband connection installed in
> my home as part of a pilot project. When the BT engineer fitted it,
> he used his laptop to test it and it worked fine. However, there
> were then various things done to the connection (with routers, I
> believe) which meant that I could only use this broadband connection
> to access the company intranet. I have never been able to access the
> internet with it, as apparently I would then have had to pay tax on
> the broadband connection.
>
> I no longer work for the company, and have been trying for months to
> get them to remove it. They finally extracted a digit, but told me
> that BT have informed them that I have to contact them personally, as
> it is a residential line. Contacted about 4 different numbers for
> BT, only to be told that neither BT nor BT Yahoo are my service
> provider. Trying to explain to them that I've never accessed the
> internet with the connection, only a company intranet is like
> flogging a dead horse. Anyway, I have two questions - as I've never
> accessed the internet with this connection, do I definitely have a
> service provider? If so, how do I find out who it is? (bearing in
> mind that my former employers are neither use nor ornament with
> getting this sorted).
>
> Thanks in advance.
>
> Angela

Presumably *you* are not paying for the ADSL service - just for the voice
line?

If you don't want to use ADSL - which is presumably the case since you are
trying to get it removed - why is it a problem? What's wrong with just
leaving it enabled - even if you don't know with whom?

--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

In message <cl67kk$slh$(E-Mail Removed)>, PandA Aerospace
<(E-Mail Removed)> writes
>Hi all
>
>Over a year ago, my employer had a broadband connection installed in my home
>as part of a pilot project. When the BT engineer fitted it, he used his
>laptop to test it and it worked fine. However, there were then various
>things done to the connection (with routers, I believe) which meant that I
>could only use this broadband connection to access the company intranet. I
>have never been able to access the internet with it, as apparently I would
>then have had to pay tax on the broadband connection.
>
>I no longer work for the company, and have been trying for months to get
>them to remove it. They finally extracted a digit, but told me that BT have
>informed them that I have to contact them personally, as it is a residential
>line. Contacted about 4 different numbers for BT, only to be told that
>neither BT nor BT Yahoo are my service provider. Trying to explain to them
>that I've never accessed the internet with the connection, only a company
>intranet is like flogging a dead horse. Anyway, I have two questions - as
>I've never accessed the internet with this connection, do I definitely have
>a service provider? If so, how do I find out who it is? (bearing in mind
>that my former employers are neither use nor ornament with getting this
>sorted).
>
>Thanks in advance.
>
>Angela
>
>
If you can still access anything, (i.e have a PC with an ADSL Modem, or
a router) try doing a traceroute on the connection. The first or second
step should give you an IP address that belongs to whoever is the ADSL
provider. A Whois lookup on the address should give you someone to
contact - or someone to point BT at.

Regards
--
Peter R Cook

"Tiscali Tim" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In an earlier contribution to this discussion,
> PandA Aerospace <(E-Mail Removed)> wrote:
SNIP
>
> Presumably *you* are not paying for the ADSL service - just for the voice
> line?
>
> If you don't want to use ADSL - which is presumably the case since you are
> trying to get it removed - why is it a problem? What's wrong with just
> leaving it enabled - even if you don't know with whom?
>
> --
> Cheers,
> Tim
> ______
> Please reply to newsgroup. Reply address is invalid.
>
I'm paying for the voice line only, but we want to install our own broadband
connection, and can't whilst the "work" one is still active.

"PandA Aerospace" <(E-Mail Removed)> wrote in message
news:cl67kk$slh$(E-Mail Removed)...
> Hi all
>
> Over a year ago, my employer had a broadband connection installed in my
home
> as part of a pilot project. When the BT engineer fitted it, he used his
> laptop to test it and it worked fine. However, there were then various
> things done to the connection (with routers, I believe) which meant that I
> could only use this broadband connection to access the company intranet.
I
> have never been able to access the internet with it, as apparently I would
> then have had to pay tax on the broadband connection.
>
> I no longer work for the company, and have been trying for months to get
> them to remove it. They finally extracted a digit, but told me that BT
have
> informed them that I have to contact them personally, as it is a
residential
> line. Contacted about 4 different numbers for BT, only to be told that
> neither BT nor BT Yahoo are my service provider. Trying to explain to
them
> that I've never accessed the internet with the connection, only a company
> intranet is like flogging a dead horse. Anyway, I have two questions - as
> I've never accessed the internet with this connection, do I definitely
have
> a service provider? If so, how do I find out who it is? (bearing in mind
> that my former employers are neither use nor ornament with getting this
> sorted).
>

Why not choose a supplier get thier set up disc and run it, and see if
things work.

Do others think that's a good idea?
--
Regards,
David
<><
Please reply to News Group.

In an earlier contribution to this discussion,
David <(E-Mail Removed)> wrote:

>
> Why not choose a supplier get thier set up disc and run it, and see if
> things work.
>
> Do others think that's a good idea?


I'm not sure what that's setting out to achieve. The OP has an ADSL-enabled
line - currently assigned to an unknown ISP - which she wants to have
released so that she can get a new ADSL service from an ISP of her choice.

How will your suggestion help to achieve that?
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

In an earlier contribution to this discussion,
PandA Aerospace <(E-Mail Removed)> wrote:

> I'm paying for the voice line only, but we want to install our own
> broadband connection, and can't whilst the "work" one is still active.

You seem to have a deadly embrace! If you choose a new ISP and ask them to
get the line enabled for you they won't be able to - because it is already
assigned to another ISP, from whom you need to get a Release Code - but you
can't because you don't know who to ask!

How about this for an idea:

Cancel the line, and use a mobile for a week or two.

Then go back to BT and ask them to reconnect the line - which should be free
because the physical line is already in place. When you get the line back,
it will (hopefully!) be devoid of its ADSL activation - enabling you to
start again.

I can't *guarantee* it'll work, mind.
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

On Wed, 20 Oct 2004 22:00:06 +0100, "Tiscali Tim" <(E-Mail Removed)>
wrote:

>How about this for an idea:
>
>Cancel the line, and use a mobile for a week or two.

Better solution: tell BT you're /going/ to cancel the line, because
they won't fix the problem. Chances are, they'll then do something.

On Wed, 20 Oct 2004 18:35:11 +0100, "PandA Aerospace"
<(E-Mail Removed)> wrote:

>Hi all
>
>Over a year ago, my employer had a broadband connection installed in my home
>as part of a pilot project. When the BT engineer fitted it, he used his
>laptop to test it and it worked fine. However, there were then various
>things done to the connection (with routers, I believe) which meant that I
>could only use this broadband connection to access the company intranet. I
>have never been able to access the internet with it, as apparently I would
>then have had to pay tax on the broadband connection.
>
>I no longer work for the company, and have been trying for months to get
>them to remove it. They finally extracted a digit, but told me that BT have
>informed them that I have to contact them personally, as it is a residential
>line. Contacted about 4 different numbers for BT, only to be told that
>neither BT nor BT Yahoo are my service provider. Trying to explain to them
>that I've never accessed the internet with the connection, only a company
>intranet is like flogging a dead horse. Anyway, I have two questions - as
>I've never accessed the internet with this connection, do I definitely have
>a service provider? If so, how do I find out who it is? (bearing in mind
>that my former employers are neither use nor ornament with getting this
>sorted).
>
>Thanks in advance.
>
>Angela
>

If the former employer was a large company, it's entirely feasible
that they installed their own BT Central (AKA "Fat Pipe") and
connected employee broadband connections to it, i.e. your line is not
connected to an ISP, it's connected to a large corporate's private
internal network. If that's the case, then you have no chance of
getting an Internet connection over that line as things stand at the
moment.

Is this a likely scenario in your particular case?

Jake

> I'm paying for the voice line only, but we want to install our own
broadband
> connection, and can't whilst the "work" one is still active.



I wonder when it will be possible to have 2 or more ISP's provisioned on the
same line?
My guess is that there is nothing technically stopping this; isn't that what
VPI=0 VCI=38 is all about?

Graham.

%Profound_observation%