Stay away from purple-paw web hosting company!!

START OF RANT!!


Ok Folks, Just thought I'd voice my opinion on this "mickey mouse setup they
call webhosting"

I signed up with http://www.purple-paw.com over two months ago for their £25
service for 40 mb web space and free domain name etc.

At the time I was made aware of all such bandwidth usage etc etc.
After taking all the time to set everything up (email forwarding, web
forwarding etc) I eventually started to up load images and index files to my
site, all being well until one night the whole site went down!!

I emailed purple-paw to ask what the problem was (as I didn't get any
warning) their reply was quite disturbing.
They said that they had froze my account as I exceeded the 1gb bandwidth
which they allocated to my account, I wouldn't mind but the files I have
loaded on to the site where no larger than 10 kb each, and there was about
50 of them.

They said, that it would cost me a extra £5 at the end of the month which
would be collected automatically, I was gob smacked and quite annoyed to say
the least as I didn't receive any email from them saying I was going to or
going near to exceeding the bandwidth, nor did I receive any warning that
they planned to freeze my account.

Their emails also quite announcing as they where basically saying that I
would be better upgrading to a more substantial bandwidth (5 gb) an extra
£50 more, I argued the toss that I haven't even got large files on the
hosting so I couldn't see how the bandwidth could have been reached.

Anyway, I decided to cut my losses and close the account, (with a loss of
£25) once again I receive "pleading emails" saying that they didn't want me
to go and that I would be welcome to upgrade for the extra cost (even though
I had told them no twice that I didn't want to)


At the end of it all I sent them a email saying that I wanted to close my
account with them and for them to send me a written confirmation of this, I
received a email back saying "FINE!!"

I don't know what type of monkeys they have running this Mickey mouse setup
but It totally stinks, (I still havent received a closure confirmation or
any refund of my money for closing my account early)

I just wanted people to know to stay away from purple-paw as they are very
nasty people to deal with and they services are not drawn up fully in black
and white.


END OF RANT!!

I feel better now.

Pete




v-tech

(¯`·._.· All Outgoing Mail Scanned Virus Free ·._.·´¯) I sent you a
mail, but it bounced back

Steve

v-tech wrote:

> START OF RANT!!
>
>
> Ok Folks, Just thought I'd voice my opinion on this "mickey mouse setup they
> call webhosting"
>
> I signed up with http://www.purple-paw.com over two months ago for their £25
> service for 40 mb web space and free domain name etc.
>
> At the time I was made aware of all such bandwidth usage etc etc.
> After taking all the time to set everything up (email forwarding, web
> forwarding etc) I eventually started to up load images and index files to my
> site, all being well until one night the whole site went down!!
>
> I emailed purple-paw to ask what the problem was (as I didn't get any
> warning) their reply was quite disturbing.
> They said that they had froze my account as I exceeded the 1gb bandwidth
> which they allocated to my account, I wouldn't mind but the files I have
> loaded on to the site where no larger than 10 kb each, and there was about
> 50 of them.
>
> They said, that it would cost me a extra £5 at the end of the month which
> would be collected automatically, I was gob smacked and quite annoyed to say
> the least as I didn't receive any email from them saying I was going to or
> going near to exceeding the bandwidth, nor did I receive any warning that
> they planned to freeze my account.
>
> Their emails also quite announcing as they where basically saying that I
> would be better upgrading to a more substantial bandwidth (5 gb) an extra
> £50 more, I argued the toss that I haven't even got large files on the
> hosting so I couldn't see how the bandwidth could have been reached.
>
> Anyway, I decided to cut my losses and close the account, (with a loss of
> £25) once again I receive "pleading emails" saying that they didn't want me
> to go and that I would be welcome to upgrade for the extra cost (even though
> I had told them no twice that I didn't want to)
>
>
> At the end of it all I sent them a email saying that I wanted to close my
> account with them and for them to send me a written confirmation of this, I
> received a email back saying "FINE!!"
>
> I don't know what type of monkeys they have running this Mickey mouse setup
> but It totally stinks, (I still havent received a closure confirmation or
> any refund of my money for closing my account early)
>
> I just wanted people to know to stay away from purple-paw as they are very
> nasty people to deal with and they services are not drawn up fully in black
> and white.
>
>
> END OF RANT!!
>
> I feel better now.
>
> Pete
>
>

In article <bqbp4e$20dlbo$(E-Mail Removed)>,
(E-Mail Removed) says...
> START OF RANT!!
>
>
> Ok Folks, Just thought I'd voice my opinion on this "mickey mouse setup they
> call webhosting"

[snip]

If you've not got anywhere else yet, try

http://www.architec.co.uk/

I've been with them for years for various sites, and except for a few days
downtime earlier this year, when they physically moved their servers, the
service has been flawless.

..uk domain names are £8/2 years, and hosting starts at £30 for 100Mb,
1.5Gb/month, something like 50 POP boxes.

You can even (as I found out last week) specify your own account, and IIRC,
2 Gb of storage with no email, PHP or SQL was ~£40 a year.

Got no links other than being a happy customer.

Pete.

--
NOTE! Email address is spamtrapped. Any email will be bounced to you
Remove the news and underscore from my address to reply by mail

"v-tech" <(E-Mail Removed)> wrote in
news:bqbp4e$20dlbo$(E-Mail Removed):

> START OF RANT!!
>
>
> Ok Folks, Just thought I'd voice my opinion on this "mickey mouse
> setup they call webhosting"
>
> I signed up with http://www.purple-paw.com over two months ago for
> their £25 service for 40 mb web space and free domain name etc.
>
> At the time I was made aware of all such bandwidth usage etc etc.
> After taking all the time to set everything up (email forwarding, web
> forwarding etc) I eventually started to up load images and index files
> to my site, all being well until one night the whole site went down!!
>
> I emailed purple-paw to ask what the problem was (as I didn't get any
> warning) their reply was quite disturbing.
> They said that they had froze my account as I exceeded the 1gb
> bandwidth which they allocated to my account, I wouldn't mind but the
> files I have loaded on to the site where no larger than 10 kb each,
> and there was about 50 of them.

Doesn't the bandwidth limit apply to others downloading from your site, do
you know this was not exceeded?

In article <(E-Mail Removed)>, (E-Mail Removed)lid,
a.k.a Steve says...


> Doesn't the bandwidth limit apply to others downloading from your site, do
> you know this was not exceeded?

I'm still trying to work out what this has to do with UK Broadband ...

"v-tech" <(E-Mail Removed)> wrote in message
news:bqbp4e$20dlbo$(E-Mail Removed)...
> START OF RANT!!
>
>
> Ok Folks, Just thought I'd voice my opinion on this "mickey mouse setup
they
> call webhosting"
>
> I signed up with http://www.purple-paw.com over two months ago for their
£25
> service for 40 mb web space and free domain name etc.
>
> At the time I was made aware of all such bandwidth usage etc etc.
> After taking all the time to set everything up (email forwarding, web
> forwarding etc) I eventually started to up load images and index files to
my
> site, all being well until one night the whole site went down!!
>
> I emailed purple-paw to ask what the problem was (as I didn't get any
> warning) their reply was quite disturbing.
> They said that they had froze my account as I exceeded the 1gb bandwidth
> which they allocated to my account, I wouldn't mind but the files I have
> loaded on to the site where no larger than 10 kb each, and there was about
> 50 of them.
>
> They said, that it would cost me a extra £5 at the end of the month which
> would be collected automatically, I was gob smacked and quite annoyed to
say
> the least as I didn't receive any email from them saying I was going to or
> going near to exceeding the bandwidth, nor did I receive any warning that
> they planned to freeze my account.
>
> Their emails also quite announcing as they where basically saying that I
> would be better upgrading to a more substantial bandwidth (5 gb) an extra
> £50 more, I argued the toss that I haven't even got large files on the
> hosting so I couldn't see how the bandwidth could have been reached.
>
> Anyway, I decided to cut my losses and close the account, (with a loss of
> £25) once again I receive "pleading emails" saying that they didn't want
me
> to go and that I would be welcome to upgrade for the extra cost (even
though
> I had told them no twice that I didn't want to)
>
>
> At the end of it all I sent them a email saying that I wanted to close my
> account with them and for them to send me a written confirmation of this,
I
> received a email back saying "FINE!!"
>
> I don't know what type of monkeys they have running this Mickey mouse
setup
> but It totally stinks, (I still havent received a closure confirmation or
> any refund of my money for closing my account early)
>
> I just wanted people to know to stay away from purple-paw as they are very
> nasty people to deal with and they services are not drawn up fully in
black
> and white.
>
>
> END OF RANT!!
>
> I feel better now.
>
> Pete
>
> one and one are even worse -take my word for it

Just a tip, Tom: if you are going to paste the entire previous message
just to add your one-liner at the bottom, make sure it's not on the same
line as a quote indent.

On Tue, 02 Dec 2003 23:45:31 +0000, Tom Piper wrote:

>> END OF RANT!!
>>
>> I feel better now.
>>
>> Pete
>>
>> one and one are even worse -take my word for it

--

..

In article <(E-Mail Removed)>, (E-Mail Removed),
a.k.a Vigil says...

> Just a tip, Tom: if you are going to paste the entire previous message
> just to add your one-liner at the bottom

At the bottom you say ... ?
"Preach" and "practice" are two words that spring to mind here.

In article <(E-Mail Removed)>,
Tx2 <tx2newscollection-invalid-@hotmail.com> wrote:
> In article <(E-Mail Removed)>, (E-Mail Removed),
> a.k.a Vigil says...
>
> > Just a tip, Tom: if you are going to paste the entire previous message
> > just to add your one-liner at the bottom
>
> At the bottom you say ... ?
> "Preach" and "practice" are two words that spring to mind here.

Huh? He wasn't advocating bottom-posting, just pointing out that if the
poster chose to bottom-post a one-line reply, he should make sure it
didn't just look like part of the quote, or most people would miss it.

Cheers,
Tony
--
Tony Mountifield
Work: (E-Mail Removed) - http://www.softins.co.uk
Play: (E-Mail Removed) - http://tony.mountifield.org

In article <bqlj4q$8kj$(E-Mail Removed)>, (E-Mail Removed),
a.k.a Tony Mountifield says...
> In article <(E-Mail Removed)>,
> Tx2 <tx2newscollection-invalid-@hotmail.com> wrote:
> > In article <(E-Mail Removed)>, (E-Mail Removed),
> > a.k.a Vigil says...
> >
> > > Just a tip, Tom: if you are going to paste the entire previous message
> > > just to add your one-liner at the bottom
> >
> > At the bottom you say ... ?
> > "Preach" and "practice" are two words that spring to mind here.
>
> Huh? He wasn't advocating bottom-posting, just pointing out that if the
> poster chose to bottom-post a one-line reply, he should make sure it
> didn't just look like part of the quote, or most people would miss it.


Clearly, you didn't recognise the same level of irony the way i did.