telewest won't do new install.

Background:
Just moved into a new house in Frome. About 1 year ago, the house was
converted from a single house into a semi-detached. There is a Telewest
cable running along the pavement outside the house and the neighbours think
that when they did the house conversion, cables were routed across the
garden (although I can't find them).

I'm trying to get Telewest to install broadband but apparently their
database only shows the old un-converted house at my address (and they have
an active connection for this address going to my neighbours). According to
the Telewest 'broadband consultant', they aren't allowed to make any changes
to the database or make any new connections since 1 April this year.

Does anyone have any idea how I can persuade them to install broadband for
me? The services I'd like would give over 1000gbp/year to Telewest but they
just don't seem to be interested. Other points: Frome is about to be
enabled for ADSL and Telewest have plastered the town with huge adverts to
take up their broadband connections. Is there an e-mail address for someone
who can actually make a sensible decision rather than just repeating the
official company line.

Ta
Mark





Mark

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Mark wrote:
| Background:
| Just moved into a new house in Frome. About 1 year ago, the house was
| converted from a single house into a semi-detached. There is a Telewest
| cable running along the pavement outside the house and the neighbours
think
| that when they did the house conversion, cables were routed across the
| garden (although I can't find them).
|
| I'm trying to get Telewest to install broadband but apparently their
| database only shows the old un-converted house at my address (and they
have
| an active connection for this address going to my neighbours).
According to
| the Telewest 'broadband consultant', they aren't allowed to make any
changes
| to the database or make any new connections since 1 April this year.
|
| Does anyone have any idea how I can persuade them to install broadband for
| me? The services I'd like would give over 1000gbp/year to Telewest
but they
| just don't seem to be interested. Other points: Frome is about to be
| enabled for ADSL and Telewest have plastered the town with huge adverts to
| take up their broadband connections. Is there an e-mail address for
someone
| who can actually make a sensible decision rather than just repeating the
| official company line.
|
| Ta
| Mark
|
|
|

Just place the order at the main address, then wait for the engineer to
turn up and point them in the right direction....of course, if the other
half of the house has already got TW then it might not be possible.

Once its installed its just a case of getting them to send the bills to
the right address

Ben
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"Ben O'Hara" <(E-Mail Removed)> wrote in message
news:4vY7b.2256$(E-Mail Removed)...
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> Mark wrote:
> | Background:
> | Just moved into a new house in Frome. About 1 year ago, the house was
> | converted from a single house into a semi-detached. There is a Telewest
> | cable running along the pavement outside the house and the neighbours
> think
> | that when they did the house conversion, cables were routed across the
> | garden (although I can't find them).
> |
> | I'm trying to get Telewest to install broadband but apparently their
> | database only shows the old un-converted house at my address (and they
> have
> | an active connection for this address going to my neighbours).
> According to
> | the Telewest 'broadband consultant', they aren't allowed to make any
> changes
> | to the database or make any new connections since 1 April this year.
> |
> | Does anyone have any idea how I can persuade them to install broadband
for
> | me? The services I'd like would give over 1000gbp/year to Telewest
> but they
> | just don't seem to be interested. Other points: Frome is about to be
> | enabled for ADSL and Telewest have plastered the town with huge adverts
to
> | take up their broadband connections. Is there an e-mail address for
> someone
> | who can actually make a sensible decision rather than just repeating the
> | official company line.
> |
> | Ta
> | Mark
> |
> |
> |
>
> Just place the order at the main address, then wait for the engineer to
> turn up and point them in the right direction....of course, if the other
> half of the house has already got TW then it might not be possible.
>
> Once its installed its just a case of getting them to send the bills to
> the right address

No, that doesn't work - they won't accept the order as the only address
they've got already has a connection.

Mark

Mark wrote:
>
> Is there an e-mail address for someone
> who can actually make a sensible decision rather than just repeating the
> official company line.

No promises, but e-mail me all the details and I'll ask one of the sales
team to look into it.

Cheers



Alex


--
Alex Brown
Internet Infrastructure Consultant
Internet & Interactive Services, Telewest Broadband

Well you could just enter into a private arrangement with your neighbour to
share the connection. Telewest can hardly object as to them "you do not
exist" - if they do then *they* are in a Catch-22 situation!

Chris

"Mark" <(E-Mail Removed)> wrote in message
news:bjpii2$knt$1$(E-Mail Removed)...
> Background:
> Just moved into a new house in Frome. About 1 year ago, the house was
> converted from a single house into a semi-detached. There is a Telewest
> cable running along the pavement outside the house and the neighbours
think
> that when they did the house conversion, cables were routed across the
> garden (although I can't find them).
>
> I'm trying to get Telewest to install broadband but apparently their
> database only shows the old un-converted house at my address (and they
have
> an active connection for this address going to my neighbours). According
to
> the Telewest 'broadband consultant', they aren't allowed to make any
changes
> to the database or make any new connections since 1 April this year.
>
> Does anyone have any idea how I can persuade them to install broadband for
> me? The services I'd like would give over 1000gbp/year to Telewest but
they
> just don't seem to be interested. Other points: Frome is about to be
> enabled for ADSL and Telewest have plastered the town with huge adverts to
> take up their broadband connections. Is there an e-mail address for
someone
> who can actually make a sensible decision rather than just repeating the
> official company line.
>
> Ta
> Mark
>
>
>

"Mark" <(E-Mail Removed)> wrote in message
news:bjpii2$knt$1$(E-Mail Removed)...
> Does anyone have any idea how I can persuade them to install broadband for
> me?

You won't get any sense out of Telewest. A bunch of arrogant, incompetent
tossers is probably the best way to describe them. Wait for ADSL. It's
cheaper, faster and you can change your ISP if you get any problems.

I can't think of any good reasons for going with Telewest if you have the
choice.

"Chris Watts" <(E-Mail Removed)> wrote in message
news:Xy_7b.2276$(E-Mail Removed)...
> Well you could just enter into a private arrangement with your neighbour
to
> share the connection. Telewest can hardly object as to them "you do not
> exist" - if they do then *they* are in a Catch-22 situation!

That sounds like typical Telewest logic to me. It's the arrogance of the
monopoly at work. The trouble is, that's rapidly changing. It won't be long
before there are no areas of the country that have cable but no ADSL, then
things may change.

Steve <(E-Mail Removed)> wrote:
> "Mark" <(E-Mail Removed)> wrote in message
> news:bjpii2$knt$1$(E-Mail Removed)...
>> Does anyone have any idea how I can persuade them to install
>> broadband for me?
>
> You won't get any sense out of Telewest. A bunch of arrogant,
> incompetent tossers is probably the best way to describe them. Wait
> for ADSL. It's cheaper, faster and you can change your ISP if you get
> any problems.
>
> I can't think of any good reasons for going with Telewest if you have
> the choice.

You stuck with them until they slung you out for being an obnoxious
twat.

"Dave F" <(E-Mail Removed)> wrote in message
news:Us58b.7701$(E-Mail Removed)...
> You stuck with them until they slung you out for being an obnoxious
> twat.
>
It's their loss in the end.

BT/Sky/Pipex 1 - Telewest 0

Who's laughing at whom?

"Dave F" <(E-Mail Removed)> wrote in message
news:Us58b.7701$(E-Mail Removed)...
> You stuck with them until they slung you out for being an obnoxious
> twat.

What are you talking about? I think you're confused.