Switching phone numbers on ADSL line

Here's the setup:

I have two telephone lines (separate numbers), with a broadband
connection on both, through different ISPs.

One of the lines is longer to the exchange than the other , as a result
of which, so I'm told, the quality of the connection is pretty poor, as
indeed it is. The other one is rock solid and very reliable. I'm not
sure whether the poor reliability on the line is actually the fault of
the line itself, or of the ISP on that line (Sky)

Because of nuisance calls and faxes, I want to change the phone number
on the good line, which BT say they can action within 24 hours. The ISP
on that line tell me that what will then happen is that 7 days later
I'll lose my broadband facility on it as a result of a "PSTN cancel" (I
think). This will then take a further 7 days to reactivate (which will
cost) during which time I will have no connection at all on that line.
Given the unreliability of the Sky line, this is something I'd been
keen to avoid.

Does anyone have experience of this? Is it likely to happen as they
say, or is there something that can be done about it. The tech people
at my ISP have been known to be incorrect in the past, so I'm just
trying to find out if this is a likely scenario.

Thanks for any advice

bigbrian wrote:
> Because of nuisance calls and faxes, I want to change the phone number
> on the good line, which BT say they can action within 24 hours. The ISP
> on that line tell me that what will then happen is that 7 days later
> I'll lose my broadband facility on it as a result of a "PSTN cancel" (I
> think). This will then take a further 7 days to reactivate (which will
> cost) during which time I will have no connection at all on that line.

PSTN cease, yes. The ISP can work with BTwholesale to stop this if it is
a reasonable thing to do (seems so based on what you've said) and
therefore maintain your service.

If the cease goes ahead, you will be without service for 3 weeks
give-or-take.

On Thu, 14 Dec 2006 18:10:15 +0000, Paul Cupis <""paul\"@cupis,co.uk">
wrote:

>bigbrian wrote:
>> Because of nuisance calls and faxes, I want to change the phone number
>> on the good line, which BT say they can action within 24 hours. The ISP
>> on that line tell me that what will then happen is that 7 days later
>> I'll lose my broadband facility on it as a result of a "PSTN cancel" (I
>> think). This will then take a further 7 days to reactivate (which will
>> cost) during which time I will have no connection at all on that line.
>
>PSTN cease, yes. The ISP can work with BTwholesale to stop this if it is
>a reasonable thing to do (seems so based on what you've said) and
>therefore maintain your service.
>
>If the cease goes ahead, you will be without service for 3 weeks
>give-or-take.

But only if it is a "cease". If you are just requesting a "renumber"
then there is no cease involved and the only work done is in the OMC
(switch manager) so that the bar pairs remain the same on the MDF and
the adsl that is on the line does not know any difference. All you do
in this case is inform your ISP so they can update their records

jim

"bigbrian" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
> Here's the setup:
>
> Because of nuisance calls and faxes, I want to change the
> phone number
> on the good line, which BT say they can action within 24
> hours. The ISP
> on that line tell me that what will then happen is that 7 days
> later
> I'll lose my broadband facility on it as a result of a "PSTN
> cancel" (I
> think).

If your ISP is that unknowledgeable then name-and-shame.

We have many times arrange for line renumbering for our clients.
It has
never affected the ADSL service.

If you ceased the line then of course it would affect the
service, but a
renumber is not a cease.

"Alastair" <(E-Mail Removed)> wrote in message
news:45825757$0$764$(E-Mail Removed)...
> "bigbrian" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) ups.com...
>> Here's the setup:
>>
>> Because of nuisance calls and faxes, I want to change the phone number
>> on the good line, which BT say they can action within 24 hours. The ISP
>> on that line tell me that what will then happen is that 7 days later
>> I'll lose my broadband facility on it as a result of a "PSTN cancel" (I
>> think).
>
> If your ISP is that unknowledgeable then name-and-shame.
>
> We have many times arrange for line renumbering for our clients. It has
> never affected the ADSL service.
>
> If you ceased the line then of course it would affect the service, but a
> renumber is not a cease.

Just done this with Demon. Phone call to helpdesk said "cease & reprovide -
15 days". Email to tech support said "no break in service" and provided the
CBUK number with recommendation that I pass that on to BT when requesting
the renumber. Tech support would not identify him/herself by name. But
he/she was right - seamless transition.

I know Zen would be as good.

If your ISP is not one of these then YMMV - consider changing!

--
Graham