Support code: 0x85030022

when i try to sync WM 5 device i get Support code: 0x85030022
on the mobile device

my server is Exchange 2003 SP 2

do you have an answer ?


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arikta
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In news:(E-Mail Removed),
arikta <(E-Mail Removed)> typed:
> when i try to sync WM 5 device i get Support code: 0x85030022
> on the mobile device
>
> my server is Exchange 2003 SP 2
>
> do you have an answer ?

What type of SSL certificate is installed on the Exchange box? If the SSL
cert being used in the Exchange OWA was obtained by a private CA (such as
your company's PKI), then it will fail.

ActiveSync only supports 6 certificate CA, sucha s Thwate, VeriSign,
Geotrust and a few more. Believe me, I went through this already... one of
my customers had an inexepensive SSL solution called InstantSSL. That failed
too.

Here are some pertinent links:

ActiveSync Guide - OMA - Exchange ActiveSync - Installation, How-Tos and
Troubleshooting:
http://www.pocketpcfaq.com/faqs/activesync/mis.htm

ActiveSync Help & How Tos - Ports used by ActiveSync and Firewall How-Tos:
\https://www.microsoft.com/windowsmob...c/default.mspx

ActiveSync Help & How Tos - Troublehooting Guide:
https://www.microsoft.com/windowsmob...c/default.mspx

Download details Microsoft Exchange Server Disable Certificate Verification:
http://www.microsoft.com/downloads/d...displaylang=en

Step-by-Step Guide to Deploying Windows Mobile-based Devices with Microsoft
Exchange Server 2003 SP2:
http://www.microsoft.com/technet/sol...oy/msfp_a.mspx

Troubleshoot ActiveSync 4.1-4.2 Problems in Corporate Environments - Ports
too:
https://www.microsoft.com/windowsmob...ubleshoot.mspx

Windows Mobile Smartphone Help and How Tos (Microsoft Windows Mobile,
Windows CE, Mobile Computing, Windows Mobile devices):
https://www.microsoft.com/windowsmob...e/default.mspx

--
Regards,
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSE+I, MCT, MVP
Microsoft MVP - Directory Services
Microsoft Certified Trainer

Infinite Diversities in Infinite Combinations

Having difficulty reading or finding responses to your post?
Instead of the website you're using, try using OEx (Outlook Express
or any other newsreader), and configure a news account, pointing to
news.microsoft.com. Anonymous access. It's free - no username or password
required nor do you need a Newsgroup Usenet account with your ISP. It
connects directly to the Microsoft Public Newsgroups. OEx allows you
o easily find, track threads, cross-post, sort by date, poster's name,
watched threads or subject. It's easy:

How to Configure OEx for Internet News
http://support.microsoft.com/?id=171164

"Quitting smoking is easy. I've done it a thousand times." - Mark Twain

"Ace Fekay [MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In news:(E-Mail Removed),
> arikta <(E-Mail Removed)> typed:
>> when i try to sync WM 5 device i get Support code: 0x85030022
>> on the mobile device
>>
>> my server is Exchange 2003 SP 2
>>
>> do you have an answer ?
>
> What type of SSL certificate is installed on the Exchange box? If the SSL
> cert being used in the Exchange OWA was obtained by a private CA (such as
> your company's PKI), then it will fail.
>
> ActiveSync only supports 6 certificate CA, sucha s Thwate, VeriSign,
> Geotrust and a few more. Believe me, I went through this already...

Only if you don't install the CA cert onto the pda. I issue my own certs
and just download the cert on the pda and install it which works just fine.

i dont use cert.
the problem is not the cert.
i have another server with Exchange 2003 sp2 and i use WM 5 emulato
with no cert and no ssl with no problem

--
arikt
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In news:(E-Mail Removed),
arikta <(E-Mail Removed)> typed:
> i dont use cert.
> the problem is not the cert.
> i have another server with Exchange 2003 sp2 and i use WM 5 emulator
> with no cert and no ssl with no problem.

I believe ActiveSync requires certs.
(The error number is slightly different, but ActiveSync requires certs)
http://support.microsoft.com/kb/927467

What emulator are you using? The one located here at this link? Maybe
there's something in the emulator to allow connectivity that in actual usage
is not working. Did you check the ports on your firewall being accessed that
I provided in my previous link?
http://www.microsoft.com/downloads/d...displaylang=en

Here are the five CA that Windows Mobile uses:
http://www.petri.co.il/adding_root_c...e_2003_ppc.htm

Ace

Can you access the Exchange server using OMA? This link may help,

Exchange Case StudiesExchange ActiveSync Support Codes, Errors, Resolution and Cases. 85030022 The server you are
synchronizing with is not an Exchange Server...
http://www.chicagotech.net/casestudy/exchangecases.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"arikta" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...

when i try to sync WM 5 device i get Support code: 0x85030022
on the mobile device

my server is Exchange 2003 SP 2

do you have an answer ?


--
arikta
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Maybe the exchange setting issue. I met the same issue with you and th
network packet shows that 404 error

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skil
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skill <(E-Mail Removed)> wrote:
> Maybe the exchange setting issue. I met the same issue with you and
> the network packet shows that 404 error.

Hi - this isn't a forum, it's usenet - and you've posted this as a reply to
a message no longer on the Microsoft servers (and haven't quoted the
original text in your reply). Hence, it's unlikely that the OP or anyone
will know what you're talking about.

I suggest you stop using the Techarena forums (which invariably lead to
these sorts of problems) and go directly to the source of these groups. Use
a news client, such as Forte Agent, Thunderbird, or even Outlook Express
instead. It's a lot easier to do nearly everything that way. You can mark
messages to be watched, filter the views so you can see replies to your
posts easily, and search.

The Microsoft public news server is msnews.microsoft.com and you can
subscribe to as many groups as you like; no authentication is required.

The following is from a post by MVP Malke ...

-------------------------------------------------------
Here's information on Usenet and using a newsreader:

http://www.elephantboycomputers.com/page3.html#12-09-02 - a brief
explanation of newsgroups
http://michaelstevenstech.com/outlo...ssnewreader.htm
http://rickrogers.org/setupoe.htm
http://support.microsoft.com/defaul...wto/default.asp
- Set Up Newsreader

http://www.dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html
http://aumha.org/nntp.htm - list of MS newsgroups
microsoft.public.test.here - MS group to test if your newsreader is
working properly
http://www.mailmsg.com/SPAM_munging.htm - how to munge email address
http://www.blakjak.demon.co.uk/mul_crss.htm - multiposting vs.
crossposting

Some newsreaders for Windows
http://www.forteinc.com/agent/index.php - for Forte
http://www.mozilla.org (Thunderbird does newsgroups)
http://gravity.tbates.org/

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