Sudden Slow Speed?

I've been with Pipex for years and generally the service has been pretty
decent.

I've been getting speeds on average around 1.5mb, which is pretty much
all I can expect due to line length.

A few weeks ago, Pipex (or whatever they call themselves these days)
sent me a letter saying they would be switching me to an "up to 8mb"
service. This was due to take place by March.

Since the back end of last week, my speed has dropped down to 128k at
the lowest, then up to 448 and as of last night it was up to 512k. If I
reboot the router it goes back up to somewhere near the 1.5mb but then
this drops back down again after a while.

Is this to do with being switched to the higher speed line? (I'm under
no illusions that I'll actually get anywhere near 8mb, but an
improvement on 1.5mb would be nice) Should I just keep rebooting to get
the higher speed? I seem to remember that the speed is supposed to keep
increasing until it finds a sustainable level, have I got that right? In
which case should I just leave it and if so, how long for? Or do I need
to be contacting Pipex to see if there's a fault?
--
Sean Black

Sean Black wrote:
> I've been with Pipex for years and generally the service has been pretty
> decent.
>
> I've been getting speeds on average around 1.5mb, which is pretty much
> all I can expect due to line length.
>
> A few weeks ago, Pipex (or whatever they call themselves these days)
> sent me a letter saying they would be switching me to an "up to 8mb"
> service. This was due to take place by March.
>
> Since the back end of last week, my speed has dropped down to 128k at
> the lowest, then up to 448 and as of last night it was up to 512k. If I
> reboot the router it goes back up to somewhere near the 1.5mb but then
> this drops back down again after a while.
>
> Is this to do with being switched to the higher speed line? (I'm under
> no illusions that I'll actually get anywhere near 8mb, but an
> improvement on 1.5mb would be nice) Should I just keep rebooting to get
> the higher speed? I seem to remember that the speed is supposed to keep
> increasing until it finds a sustainable level, have I got that right? In
> which case should I just leave it and if so, how long for? Or do I need
> to be contacting Pipex to see if there's a fault?

Sounds like you are on the 10day 'training' period after an 'upgrade'.
If this is so, under *no* circumstances should you re-boot your router
as this will screw up your final line settings!!

"Ian Pawson" <(E-Mail Removed)> wrote in message
news:hm06tk$6ct$(E-Mail Removed)...
> Sean Black wrote:
>> I've been with Pipex for years and generally the service has been pretty
>> decent.
>>
>> I've been getting speeds on average around 1.5mb, which is pretty much
>> all I can expect due to line length.
>>
>> A few weeks ago, Pipex (or whatever they call themselves these days)
>> sent me a letter saying they would be switching me to an "up to 8mb"
>> service. This was due to take place by March.
>>
>> Since the back end of last week, my speed has dropped down to 128k at
>> the lowest, then up to 448 and as of last night it was up to 512k. If I
>> reboot the router it goes back up to somewhere near the 1.5mb but then
>> this drops back down again after a while.
>>
>> Is this to do with being switched to the higher speed line? (I'm under
>> no illusions that I'll actually get anywhere near 8mb, but an
>> improvement on 1.5mb would be nice) Should I just keep rebooting to get
>> the higher speed? I seem to remember that the speed is supposed to keep
>> increasing until it finds a sustainable level, have I got that right? In
>> which case should I just leave it and if so, how long for? Or do I need
>> to be contacting Pipex to see if there's a fault?
>
> Sounds like you are on the 10day 'training' period after an 'upgrade'.
> If this is so, under *no* circumstances should you re-boot your router
> as this will screw up your final line settings!!

Could BT be involved in all this with their line and exchange?
Regards
David

In message <hm06tk$6ct$(E-Mail Removed)>, Ian Pawson
<(E-Mail Removed)> writes
>Sean Black wrote:
>> I've been with Pipex for years and generally the service has been pretty
>> decent.
>>
>> I've been getting speeds on average around 1.5mb, which is pretty much
>> all I can expect due to line length.
>>
>> A few weeks ago, Pipex (or whatever they call themselves these days)
>> sent me a letter saying they would be switching me to an "up to 8mb"
>> service. This was due to take place by March.
>>
>> Since the back end of last week, my speed has dropped down to 128k at
>> the lowest, then up to 448 and as of last night it was up to 512k. If I
>> reboot the router it goes back up to somewhere near the 1.5mb but then
>> this drops back down again after a while.
>>
>> Is this to do with being switched to the higher speed line? (I'm under
>> no illusions that I'll actually get anywhere near 8mb, but an
>> improvement on 1.5mb would be nice) Should I just keep rebooting to get
>> the higher speed? I seem to remember that the speed is supposed to keep
>> increasing until it finds a sustainable level, have I got that right? In
>> which case should I just leave it and if so, how long for? Or do I need
>> to be contacting Pipex to see if there's a fault?
>
>Sounds like you are on the 10day 'training' period after an 'upgrade'.
>If this is so, under *no* circumstances should you re-boot your router
>as this will screw up your final line settings!!

Thanks, I'll leave it alone for now then. If it's still the same in two
weeks (that should be long enough, I'd guess?) then would be the time to
investigate other possibilities.
--
Sean Black

"Sean Black" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I've been with Pipex for years and generally the service has been pretty
> decent.
>
> I've been getting speeds on average around 1.5mb, which is pretty much all
> I can expect due to line length.
>
> A few weeks ago, Pipex (or whatever they call themselves these days) sent
> me a letter saying they would be switching me to an "up to 8mb" service.
> This was due to take place by March.
>
> Since the back end of last week, my speed has dropped down to 128k at the
> lowest, then up to 448 and as of last night it was up to 512k. If I reboot
> the router it goes back up to somewhere near the 1.5mb but then this drops
> back down again after a while.
>
> Is this to do with being switched to the higher speed line? (I'm under no
> illusions that I'll actually get anywhere near 8mb, but an improvement on
> 1.5mb would be nice) Should I just keep rebooting to get the higher speed?
> I seem to remember that the speed is supposed to keep increasing until it
> finds a sustainable level, have I got that right? In which case should I
> just leave it and if so, how long for? Or do I need to be contacting Pipex
> to see if there's a fault?

The line might be re-training. In which case, keep your modem/router
powered on for at least the next 10 days. Don't turn it off. The line
synch speed should gradually increase.

"Ian Pawson" <(E-Mail Removed)> wrote in message
news:hm06tk$6ct$(E-Mail Removed)...
>
> Sounds like you are on the 10day 'training' period after an 'upgrade'.
> If this is so, under *no* circumstances should you re-boot your router
> as this will screw up your final line settings!!

I'm well out of that.
I find that after a switch on I connect at 14700Mb then over a period of
time it drops in steps.
It appears to be politically correct these days to switch TV sets and boxes
off at the mains at night, I sort of fell for all this and have been doing
it on some units. When I do it on the router on switch on it is the
14700Mb in the morning and when at night prior to switch off it is around
13700Mb reported by the router stats.

Is this normal behavior?

Regards
David

David wrote:
>
>
> "Ian Pawson" <(E-Mail Removed)> wrote in message
> news:hm06tk$6ct$(E-Mail Removed)...
>>
>> Sounds like you are on the 10day 'training' period after an 'upgrade'.
>> If this is so, under *no* circumstances should you re-boot your router
>> as this will screw up your final line settings!!
>
> I'm well out of that.
> I find that after a switch on I connect at 14700Mb

Golly! What technology is that?

"The Natural Philosopher" <(E-Mail Removed)> wrote in message
news:hm0f41$408$(E-Mail Removed)...
> David wrote:
>>
>>
>> "Ian Pawson" <(E-Mail Removed)> wrote in message
>> news:hm06tk$6ct$(E-Mail Removed)...
>>>
>>> Sounds like you are on the 10day 'training' period after an 'upgrade'.
>>> If this is so, under *no* circumstances should you re-boot your router
>>> as this will screw up your final line settings!!
>>
>> I'm well out of that.
>> I find that after a switch on I connect at 14700Mb
>
> Golly! What technology is that?

Good isn't it, LOL

Broadband Link
Connection Speed:
• Incoming: 14741 kbps
• Outgoing: 1224 kbps

Sorry I confused you.
Regards
David

In message <8c-(E-Mail Removed)>, Kraftee
<Kraftee@b&e-cottee.me.uk> writes
>
>If you already had speeds of around 1.5Mbps you will not see any
>increase as you were already on a Max product and so that was your Max
>stable speed. They most probably gave you unfounded promises because
>they have moved you onto new equipment.
>
I did suspect as much, probably trying to sweeten the £10 per month
price increase no doubt. I have been paying £3.95 a month, dropped from
£23 after phoning to cancel 2 years ago. Now they say they're putting me
onto an "up to" 8mb service, which I knew I'd never get anywhere near.
I'll wait and see if there's any improvement whatsoever, but from what
you say it seems unlikely and then get a MAC and go to Sky, as I'm
already got TV from them, it won't cost me much more than I'm paying
now.
--
Sean Black

David wrote:
>
>
> "The Natural Philosopher" <(E-Mail Removed)> wrote in message
> news:hm0f41$408$(E-Mail Removed)...
>> David wrote:
>>>
>>>
>>> "Ian Pawson" <(E-Mail Removed)> wrote in message
>>> news:hm06tk$6ct$(E-Mail Removed)...
>>>>
>>>> Sounds like you are on the 10day 'training' period after an 'upgrade'.
>>>> If this is so, under *no* circumstances should you re-boot your router
>>>> as this will screw up your final line settings!!
>>>
>>> I'm well out of that.
>>> I find that after a switch on I connect at 14700Mb
>>
>> Golly! What technology is that?
>
> Good isn't it, LOL
>
> Broadband Link
> Connection Speed:
> • Incoming: 14741 kbps
> • Outgoing: 1224 kbps
>
> Sorry I confused you.
> Regards
> David
What a difference an 'M' makes..