Stuck bRAS profiles..

Realistically, how long does it take the ISP (Entanet in this case),
and BT to reset a stuck bRAS profile?

Anyone have any insider information, or can give a clue?

In this instance, I migrated a client from an older fixed 1Mb service to
a standard MAX service provided by entanet - the modem resynced on the
day of transfer to 4.7Mb/sec down and 640Kb/sec up (They are 4.5Km from
the exchange!), but the profile indicated on Entanets site remained at
1000b - and this was verified by slow data transfers.

I infomed Entanet, but I feel I've just gotten the run-a-round from
them - which is unusual. I was told to wait 10 days - which we did,
then contacted them again, but we're going round in circles and it's
now 15 days from the go-live date.

Went through the usual check lines, check filters, "if we need to call
BT you might get charged" rigmarole, but there's nothing wrong with the
line as far as we're concerned. Given the distance 4.5Mb/sec would be
bliss - if only we could get it, which we can't due to the stuck profile.

So what gives? What's the real answer here? My client is jumping up and
down wanting a MAC to go elsewhere and I'm fed-up emailling Entanet.

Gordon

On Fri, 19 Dec 2008 11:58:02 +0000 (UTC), Gordon Henderson wrote:

>So what gives? What's the real answer here? My client is jumping up and
>down wanting a MAC to go elsewhere and I'm fed-up emailling Entanet.

I had a stuck BRAS profile after a line fault had forced it down. BT
also set the SNR margin at 15dB and that took a lot of work on the part
of AAISP to get them to lower it once the line was repaired but once
that was done and I was syncing again at 8128 it was just overnight to
get the BRAS reset. Looking at the logs AAISP had to request the
lowering of the margin 17 times before BT finally did so but changing
the BRAS wasn't an issue.

--
Regards - Rodney Pont
The from address exists but is mostly dumped,
please send any emails to the address below
e-mail ngpsm4 (at) infohitsystems (dot) ltd (dot) uk

Gordon Henderson wrote:

> Realistically, how long does it take the ISP (Entanet in this case),
> and BT to reset a stuck bRAS profile?

About as long as a phone call.

Graham

In article <(E-Mail Removed)>,
Eeyore <(E-Mail Removed)> wrote:
>
>
>Gordon Henderson wrote:
>
>> Realistically, how long does it take the ISP (Entanet in this case),
>> and BT to reset a stuck bRAS profile?
>
>About as long as a phone call.

Well, I did wonder, and after another email to them today, lo and behold,
it's been reset and my clients line is now set on a 4Mb profile.

Aparently the "fault" was "difficult in nature", and BT couldn't see the
"fault" in their normal test systems, so due to BTs policies, they had
to log a fault first. After my email again today, they made an exception
and contacted a highly specialised team, and had the "fault" fixed.

So good job - eventually. Shame I had to do so much head-banging to
get there!

Gordon

> So what gives? What's the real answer here? My client is jumping up and
> down wanting a MAC to go elsewhere and I'm fed-up emailling Entanet.
>
> Gordon

Are you going through an Entanet reseller (ADSL24, UKFSN, Vivacity e.t.c.)
If so might be worth getting them to chase this up for you.
It took about 7 days when I had this problem but that was about 10 months
ago.

There looks to be some changes happening to the Entanet service.
Emails to customers supposed to be being sent today
So might be a few MACs getting asked for soon.

Billy

In article <giggn8$rm0$(E-Mail Removed)>,
BillyUK <(E-Mail Removed)> wrote:
>
>> So what gives? What's the real answer here? My client is jumping up and
>> down wanting a MAC to go elsewhere and I'm fed-up emailling Entanet.
>>
>> Gordon
>
>Are you going through an Entanet reseller (ADSL24, UKFSN, Vivacity e.t.c.)

I am an Entanet reseller. That's what makes it worse for me. I'm going
through the proper channels, yet end up banging my head... I'd have
picked up the phone to them today (can VoIP their 0870 numbers for free),
but am having trouble sepaking due to a chesty cold lurgy )-:

>If so might be worth getting them to chase this up for you.
>It took about 7 days when I had this problem but that was about 10 months
>ago.
>
>There looks to be some changes happening to the Entanet service.
>Emails to customers supposed to be being sent today
>So might be a few MACs getting asked for soon.

I'm still happy with their network - it's just their support that seems
to have been going downhill as of late.

The only thing I'm aware of now is their change of off-peak hours from
8pm or 10pm to midnight through 8am. This was always the case on their 2+
services, so it seems they're making their ADSL2 service the same...

(So the p2p crowd who start their downloads at 10am had better change
their timings!)


Gordon

BillyUK <(E-Mail Removed)> wrote:
> There looks to be some changes happening to the Entanet service.
> Emails to customers supposed to be being sent today
> So might be a few MACs getting asked for soon.

Well I've not received anything yet... care to spill the beans?

Chris

Chris Davies <chris-(E-Mail Removed)> wrote:

>BillyUK <(E-Mail Removed)> wrote:
>> There looks to be some changes happening to the Entanet service.
>> Emails to customers supposed to be being sent today
>> So might be a few MACs getting asked for soon.
>
>Well I've not received anything yet... care to spill the beans?

They are revising their off-peak times to midnight to 8am 7 days a week.

Effectively a 40% cut in on-peak bandwidth allowance - a significantly
worse deal for the same price.

--

In article <(E-Mail Removed)>,
nospam <(E-Mail Removed)> wrote:
>Chris Davies <chris-(E-Mail Removed)> wrote:
>
>>BillyUK <(E-Mail Removed)> wrote:
>>> There looks to be some changes happening to the Entanet service.
>>> Emails to customers supposed to be being sent today
>>> So might be a few MACs getting asked for soon.
>>
>>Well I've not received anything yet... care to spill the beans?
>
>They are revising their off-peak times to midnight to 8am 7 days a week.
>
>Effectively a 40% cut in on-peak bandwidth allowance - a significantly
>worse deal for the same price.

Just gotten an email saying they're defering the switch until they've
done further consultation, so no panic - yet.

It doesn't personally affect me, or my (business) customers, so they'll
not notice any difference in real-terms, but I suspect the 1000's of
residentail users will be whinging bitterly over it as they'll have
less-time overnight to download their music/video/pron collection.

Gordon

Gordon Henderson wrote:

> Eeyore <(E-Mail Removed)> wrote:
> >Gordon Henderson wrote:
> >
> >> Realistically, how long does it take the ISP (Entanet in this case),
> >> and BT to reset a stuck bRAS profile?
> >
> >About as long as a phone call.
>
> Well, I did wonder, and after another email to them today, lo and behold,
> it's been reset and my clients line is now set on a 4Mb profile.
>
> Aparently the "fault" was "difficult in nature", and BT couldn't see the
> "fault" in their normal test systems, so due to BTs policies, they had
> to log a fault first. After my email again today, they made an exception
> and contacted a highly specialised team, and had the "fault" fixed.
>
> So good job - eventually. Shame I had to do so much head-banging to
> get there!

Tell me about those ones !

Graham