Strange Problem With NetGear Router - Anyone Else?

A really strange problem has just been diagnosed with my NetGear DM602
ADSL Modem/Router connected via ethernet.

To be brief, it works on all the ADSL test accounts that don't require a
password, but not on my own that does. It makes no difference whether I
setup the device in Modem or Router mode, and I've also tried updating
to the latest firmware.

This fault has baffled everyone for a fortnight or so. It occurred just
at the time I changed over to a new ISP. It worked with the old ISP,
but not the new one, so naturally I was giving the new ISP grief for not
setting up my account properly. They swore that my account was set up
fine, and got BT to test the middle part. BT discovered that they could
sign on as me, and also a fault on the line, and sent an engineer out.
He fixed the fault, and while he was here, we unplugged the ADSL lead
from my router into his one, and were able to log on using my details on
his PC. Ergo, it must be the router.

Possibly relevant info:

1) I've telnetted into the box and found my password stored in ASCII
in the memory, which suggests the password is at least being stored
correctly when I enter it into the router.

2) The box is not my original one, but a recent replacement under 3
year warranty.

Has anyone else encountered anything similar?

I experienced exactly the same problem with a Netgear Router; try using PPOE
rather than PPOA. Worked for me.
Rgds
Alec

Alec wrote:
> I experienced exactly the same problem with a Netgear Router; try
> using PPOE rather than PPOA. Worked for me.
> Rgds
> Alec

I'm using a DM602 set to PPPoA. Works for me (Wanadoo).

Have you got the settings of VPI set to 0 and VCI to 38..? Do you have the
DNS set to obtain from the ISP or have you entered specific IP addresses
for them..?

Ivor

Thanks for this, although the ISP specifies PPOA. When I tried selecting
PPOE, there is an extra setting Service Name. What should I put in that?

"Alec" <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> I experienced exactly the same problem with a Netgear Router; try
> using PPOE rather than PPOA. Worked for me.

"Ivor Jones" <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> Alec wrote:
>> I experienced exactly the same problem with a Netgear Router; try
>> using PPOE rather than PPOA. Worked for me.
>> Rgds
>> Alec
>
> I'm using a DM602 set to PPPoA. Works for me (Wanadoo).

Used to work with mine. Presumably your router is not faulty then ...

> Have you got the settings of VPI set to 0 and VCI to 38..?

Yes the settings are correct and work with the test accounts which do not
require a password.

> Do you have
> the DNS set to obtain from the ISP or have you entered specific IP
> addresses for them..?

The failure is an Authentication Failure, I don't see how DNS settings can
be relevant.

Thanks for this, although the ISP specifies PPOA. When I tried selecting
> PPOE, there is an extra setting Service Name. What should I put in that?

Just any name that describes the connection for your purpose.
Rgds

Found that the manual recommends leaving it blank. Doesn't work at all that
way though. Using PPoA I achieve the protocol negotiations stage, using
PPoE I don't even get that far.

Seems like it's time to contact NetGear again ...

"Alec" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Thanks for this, although the ISP specifies PPOA. When I tried selecting
> > PPOE, there is an extra setting Service Name. What should I put in
that?
>
> Just any name that describes the connection for your purpose.

New router works fine, so definitely a NetGear hardware fault ...

"Java Jive" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

> Seems like it's time to contact NetGear again ...

After a mind-numbing hour on the phone, mostly spent while an inexperienced
muppet whose first language wasn't English kept me on hold while she asked
for instructions, NetGear have agreed to swap out the router, and I've lost
the will to live ...

"Java Jive" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> New router works fine, so definitely a NetGear hardware fault ...
>
> "Java Jive" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>
> > Seems like it's time to contact NetGear again ...